Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
2,983 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,983 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
Sort by
February 01, 2025
Sean is always helpful when I bring in my car. Let's me know what needs to be done and is great! Let's me know what needs to be done and is great! More
by mikehawth
Verified CustomerEmployees Worked With
February 01, 2025
Check in process was smooth. Ended up being quicker than initially told which is always a nice surprise. Clean and nice customer waiting area. Ended up being quicker than initially told which is always a nice surprise. Clean and nice customer waiting area. More
by ambernicolerodoni
Employees Worked With
February 01, 2025
I think I was overcharged for a front plate installation. Don’t mind paying some sort of fee but over $60 for that is a bit absurd and not necessary. Don’t mind paying some sort of fee but over $60 for that is a bit absurd and not necessary. More
by CAMINEROM
Employees Worked With
January 31, 2025
Great Service, appreciated not being "up-sold" when just getting a recall taken care of. getting a recall taken care of. More
by pauljbold
January 30, 2025
Kevin was great to work with. But they could not look at the electrical issues on the day I brought the car in. But they could not look at the electrical issues on the day I brought the car in. More
by heatherfontanilla
Employees Worked With
January 30, 2025
The entire team has been very friendly & helping. I was even offered water/ coffee while I was waiting! I was even offered water/ coffee while I was waiting! More
by debasish111
Employees Worked With
January 28, 2025
Friendly, highly knowledgeable, outstanding service! It's been absolutely pleasure being served at Dirito Brothers dealership at Walnut Creek! It's been absolutely pleasure being served at Dirito Brothers dealership at Walnut Creek! More
by waltsquo
Employees Worked With
January 28, 2025
Customer service are friendly, easy access. The place are clean and waiting are clean too. The place are clean and waiting are clean too. More
by pingladines
Employees Worked With
January 28, 2025
Marina was extremely communicative and helpful. She made the process very smooth for me. Gus is also wonderful! She made the process very smooth for me. Gus is also wonderful! More
by Samantha
January 27, 2025
Sean the service consultant is excellent. Phil the diesel mechanic is exceptional. Other than that I don’t know anything about the overall dealers qualities. These two men should be considere Phil the diesel mechanic is exceptional. Other than that I don’t know anything about the overall dealers qualities. These two men should be considered valued employees. Corporate Volkswagen doesn’t cares about the American product that I own, 2014 VW Passat TDI. The Passat TDI obviously has a systemic well known problem of plugging heater cores and cooling system. I have had my car in for service many times with the same problem and it will not stop through out the rest of the life of the car. VW will not take responsibility this problem. I will be selling this car asap and never be back. More
by BRUCEMREED
Employees Worked With
Other Employees :
Where is the rating for the most important employees of the service department, the mechanics. Phil the diesel mechanic is excellent
