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Diehl of Robinson

Robinson Twp, PA

4.6
555 Reviews

6181 Steubenville Pike

Robinson Twp, PA

15136

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555 Reviews of Diehl of Robinson

May 03, 2023

Would not understand that my warranty should cover my 10000 mile maintenance with oil change and rotation. I had to pay for this which I should not had to and Jeep and 4 other places I called did it shou More

by halo636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Denk Robinson
May 03, 2023 -

Diehl of Robinson responded

I am going to look into this for you. I will contact you privately to gather some information.

May 03, 2023

Friendly and fast! It has been a true pleasure doing business here, glad I bought my new Jeep More

by CAMIPHOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Karam, Anthony Cameron, Brandon Denk Robinson, Dalton Uber
February 03, 2023

Unfriendly , argumentative , and unwilling to work with out of state customers. Definitely not interested in acquiring new customers More

by jason hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Na, Kristin Karam
May 08, 2021

My wife was looking for a new car and searched Autotrader and saw one she liked. The price was 29,444 and we clicked on see pricing details and it showed that price. When emailed to verify said we did not qu More

by BJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emailed owner and General Manager
November 05, 2020

The service department was awful, would not recommend. Had my vehicle for a week and was not fixed when picked up. Rude on phone actually yelling at me. Parked my vehicle under the only tree near the l More

by eaglenest3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service dept
June 10, 2020

This dealership is always trying to get me to spend more money! Why isn’t anyone wearing a mask?!?!? Isn’t it still mandatory? Ridiculous More

by heatherstotsky
Recommend Dealer
No
Employees Worked With
Zach
Jun 12, 2020 -

Diehl of Robinson responded

Hi, Heather! Thank you so much for reaching out to us with your concerns. I took some time to review your customer profile and spoke with your service advisor. Kevin did recommend replacing your rear brake pads and rotors because they fell just above the state minimum. They were still above the minimum, which is why your vehicle passed inspection. It is our responsibility to make recommendations for preventative maintenance. We apologize if this came across as disingenuous.

Jun 12, 2020 -

heatherstotsky responded

And what about the fact that no one was wearing a mask?

Jun 15, 2020 -

Diehl of Robinson responded

We require all of our employees to wear a mask. We are readdressing this with our entire automotive group to ensure this does not happen again. Thank you for letting us know. We apologize this rule was not being followed while you were in.

February 05, 2020

My daughter and I went to Diehl Automotive in Robinson today. We had Zac Proya as our sales consultant. He was fabulous! I have never met a nicer or more knowledgeable sales man in my life. And he is very More

by Jill Shoemaker
Recommend Dealer
Yes
Employees Worked With
Zac Proya
August 25, 2019

Above and Beyond Diehl of Robinson's service department has been nothing short of amazing for me! Andy makes sure that I am aware of what can be done for my vehicles More

by bec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy & Sam
December 01, 2018

Very poor Leased myself a Jeep in January then took my daughter and got her a Jeep in March. My son went to get a Dodge Ram and they wouldn’t budge on price. Gr More

by George
Recommend Dealer
No
Employees Worked With
Mark
October 11, 2018

In for recall and electrical problem. I had an appointment for my 2014 Ram 1500 for 2 recalls and an electrical issue I was having for the dashboard signals flashing. 3 days later I called More

by hunter1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
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