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Diehl Toyota of Hermitage
Hermitage, PA
471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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471 Reviews of Diehl Toyota of Hermitage
November 05, 2024
1st I purchased a top of the line tundra. I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a ser I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a service rep that was going to see what she could do. Now 6 weeks have go by with nothing being done so I sent her an email and asked if I had to get my attorney involved in order to get an answer. In a matter of a couple of hours she got back to me and basically told me that toyoda wasn't going to do anything. 2nd Within 3 months of purchasing it my volume knob breaks and I have to make an appointment to get it replaced. 3rd I had to make a 2.5 hr trip to get to a place I've never been to so I utilized the navigation system. While driving through a busy city the nav screen disappears. Needless to say I ended up lost and off the route. The same thing happened again on the way back. I received a call and when the call finished the navigation screen disappeared again. These problems not only added an extra hour to my trip but an extreme amount of frustration! The service department wasn't able to fix the navigation screen problems but was able to replace the vol knob. The service person basically told me until toyoda decided to fix the problem with an computer update there was nothing he could do. If the dealership was upfront about the defective bed covers and non working navigation system I most assuredly would not have made the purchase! More
by reemtsen1223
Verified CustomerEmployees Worked With
Donna Jones, Dave Bauman
November 03, 2024
The sales man was amazing to work with hands down the best . The finance team and everyone else need to step the game up ! If you need a salesman here see Alan ! best . The finance team and everyone else need to step the game up ! If you need a salesman here see Alan ! More
by bigcountry6711
Employees Worked With
Alan Snyder
October 29, 2024
Service was great,but several dealership personnel past through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. More
by Jpdejulia
Employees Worked With
Dave Bauman
October 27, 2024
Wait time is for service is short. A printed out detailed work done is provided AND THEY WASHED MY CAR! Great service all around! A printed out detailed work done is provided AND THEY WASHED MY CAR! Great service all around! More
by Pinterella1940
Employees Worked With
Jason Fraley my care salesman spoke with me as well, Dave Bauman
October 20, 2024
Ryan, Patty and Chuck made my experience one of a kind. I truly appreciate all they did for me and how helpful and understanding they all were. I love my RAV4! I truly appreciate all they did for me and how helpful and understanding they all were. I love my RAV4! More
by WITT.AUTUMN
Employees Worked With
Ryan , Patricia Hartman
