Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diehl Toyota of Butler
Butler, PA
81 Reviews
Filter Reviews by Keyword
By Type
81 Reviews of Diehl Toyota of Butler
April 30, 2013
A very personable experience, where they take the time to make sure you understand exactly what you are looking for, and how everything works on the vehicle that you are going to purchase. make sure you understand exactly what you are looking for, and how everything works on the vehicle that you are going to purchase. More
by Cons
Employees Worked With
Gregg Blymiller
January 08, 2013
it was the best car buying. no pressure to buy anything it was the best car buying. no pressure to buy anything Very friendly folks there I would highly recommend them to my friends and family . it was the best car buying. no pressure to buy anything Very friendly folks there I would highly recommend them to my friends and family . More
by steelcityman
Employees Worked With
Jessica Markle
November 20, 2012
I had a horrible experience at Diehl Toyota. This is the fourth car I have bought in my life, and the customer service was horrible. A month ago, I went to Diehl expecting to buy a 2013 Tacoma. I put a $5 fourth car I have bought in my life, and the customer service was horrible. A month ago, I went to Diehl expecting to buy a 2013 Tacoma. I put a $500 deposit down to get the truck I wanted. I found out three days later that the truck had been sold. When I asked why 72 hours went by before they tried to get the truck, there was no real answer. I was then told several days later that they were expecting one to be deliver to their lot, and it was leaving California that day. I still had to wait 3-4 weeks before the expected deliver. I was given a 8 day window of when I should be able to pick up the truck. That 8 day window came and went with no notification. Upon a phone call asking where my truck was, I was told that it would still be at least another week. I was told that "I just didn't understand the system." I found it very strange that they didn't know when vehicles were supposed to arrive on their lot. I then called another Toyota dealership, to see if this was true, or if I was just getting the run around. The new dealership could tell me exactly when vehicles were to arrive on the lot. They also told me that they could guarantee I could get in the exact truck I was looking for by the end of the week, or they would take $1000 off. I would expect a dealership to keep their customers informed on any changes in a timely manner. Unfortunately, Diehl thought they could keep dragging me along. I have decided to go with a dealership that cares about their customers. More
by Timmurphy426
Employees Worked With
Stephen Robenson
September 09, 2012
I had purchased a Dodge from Diehl 2 1/2 years ago and I was not happy with the car. I had previously been a Toyota driver (Camry, Highlander) and my husband has a Tacoma from Diehl Toyota and we have never was not happy with the car. I had previously been a Toyota driver (Camry, Highlander) and my husband has a Tacoma from Diehl Toyota and we have never been disappointed by our Toyotas. I decided to stick with Diehl despite the bad experience with the Dodge and I am so pleased I did. I scheduled my initial appointment online and ended up working with both Jessica and Greg. They were both extremely helpful and knowledgeable about the cars. I had gone in thinking I wanted a Rav4 but came away with a Camry and I love it. I am so glad Greg suggested I drive one! They made sure we got in on the 0% financing over Labor Day and I am greatly enjoying driving my new Camry and saving all kinds of money on gas. More
by LMS415
Employees Worked With
Jessica Markle, Gregg Blymiller
September 06, 2012
Jason was the best salesman i have yet to deal with. He and the rest o the staff went out of their way to make sure that my husband, two small boys and myself were comfortable, content and satisfied! I ca and the rest o the staff went out of their way to make sure that my husband, two small boys and myself were comfortable, content and satisfied! I can not say enough about how well Jason was with our children and patient with us as well. More
by omissylee
August 27, 2012
Nicole kept in close contact, and was very responsive to requests for information on additional options. I felt we reached a fair price and reasonable trade-in value for my vehicle. She and Jonathan were co requests for information on additional options. I felt we reached a fair price and reasonable trade-in value for my vehicle. She and Jonathan were courteous and friendly. They also arranged for a quick check-out when I arrived to pick-up my new Highlander. I'm very satisfied. More
by Tom McCartney
August 13, 2012
Upon my initial inquiry online, Jason responded within 24 hours to my questions. Within a week, we had set up a meeting to discuss exactly what I was looking for, what kind of payment I was looking to make hours to my questions. Within a week, we had set up a meeting to discuss exactly what I was looking for, what kind of payment I was looking to make and my time frame for purchasing. We test drove the 2012 Corolla. Jason was very knowledgeable and helpful with all of my questions. When I decided that I was going to purchase the 2012 Corolla S with the Entune system, he found the car I wanted within a few days. He even emailed me with the picture! Jason was fabulous to deal with throughout the whole buying process. He listened to exactly what I wanted and delivered just that. No hassles at all! I would highly recommend Jason to anyone looking to buy a new Toyota. More
by jennilynnk
August 09, 2012
For being my first experience in car shopping, everything went quite smoothly thanks to Don, our salesperson. He didn't hesitate at all to kindly offer to help find us the right price for the car, and was f went quite smoothly thanks to Don, our salesperson. He didn't hesitate at all to kindly offer to help find us the right price for the car, and was fine with letting us take the car to our mechanic for a second opinion. I couldn't be more pleased with my purchase. The finance company that we had applied through was giving us a very hard time the morning that we were supposed to pick up my car. However, the guys at Diehl quickly sorted out the situation and found us better financing, and made the whole experience much simpler to process. They had no issues with negotiating the price around the few issues found in the car by our mechanic, and sold my new SX4 to us at a very fair price, with great financing. Friendly employees, overall, a wonderful first car-shopping experience. More
by mbigatel
August 06, 2012
Buyer beware. Classic bait and switch tactics. Gave me one price, then claimed the vehicle was unavailable and quoted a higher price for the exact same year/make/model. Very unprofessional and dishonest! one price, then claimed the vehicle was unavailable and quoted a higher price for the exact same year/make/model. Very unprofessional and dishonest! More
by Carbuyer71
Employees Worked With
Jessica Markle
July 30, 2012
Great experience. Michael was knowledgeable and courteous. He walked me through the trade-in and car buying experience without high-pressure sales pitches. Diehl made sure I was happy with my pur courteous. He walked me through the trade-in and car buying experience without high-pressure sales pitches. Diehl made sure I was happy with my purchase from start to finish. More
by breezan
