Diehl Ford of Massillon

My service sucked I still have my problem after 3 services I won’t be back services I won’t be back More

Chad was very helpful and easy to talk to. He worked hard to get the cost I could agree on. The finance team was also kind and helpful. He worked hard to get the cost I could agree on. The finance team was also kind and helpful. More

The issues with my Ford Edge were fixed. Rob was very courteous and helpful. The service department is very efficient. Rob was very courteous and helpful. The service department is very efficient. More

Craig was nice but they never figured out the issue. My car has been randomly not starting and they thought it was my battery. The issue still continued. I’ve been trying to self figure it out with assi My car has been randomly not starting and they thought it was my battery. The issue still continued. I’ve been trying to self figure it out with assistant of a friend because I can’t afford to keep taking it in and nothing is discovered. More

Antifreeze leak was fixed ( so far ) still having battery issues, heated seat barely gets warm, start stop wont work until i drive at least 20 minutes. Dont tell me theres too many electronics to battery issues, heated seat barely gets warm, start stop wont work until i drive at least 20 minutes. Dont tell me theres too many electronics to charge. These items worked good first two years. Im on the third battery in less than three years. ( makes you wonder if Ford batterys are any good ) Something is wrong and must be fixed before warrenty is up. If i try another Ford dealer and they fix it, you know what that means ! More

That was my first time there, I was very impressed at how clean and organized the dealership was. clean and organized the dealership was. More

Rob was very efficient and friendly and answered all my questions thoroughly. I was very pleased. questions thoroughly. I was very pleased. More

I got in quickly and didn’t have to wait too long. The staff is always friendly. The staff is always friendly. More

Everyone there was very attentive to my needs while I was in the building. They were very professional. in the building. They were very professional. More

Okay nice place and people , I didn’t wait to long . Quick service and good price Quick service and good price More