Diamond Hyundai Palmdale

Helped with everything I needed and was really detailed with everything amazing service I know my car is always in good hands when going with Gess with everything amazing service I know my car is always in good hands when going with Gess More

I took my 2020 Santa Fe in for its 60k service on July 24, 2023. After my service it would appear my transmission started to act funny and shifting improper. So I took it in again to get my transmission l 24, 2023. After my service it would appear my transmission started to act funny and shifting improper. So I took it in again to get my transmission looked at. They had my car for 5 days and I had to call to get updates on my vehicle and it turns out my transmission fluid was low due to them not calibrating their machine correctly. I paid a lot for my 60k service and they almost messed up my car due to their negligence. My service for my transmission was free but I still paid a lot for the 60k which I find unacceptable. More

I went for an oil change and inspection of a tire that the sensor was indicating and they told me that I had to buy all 4 tires and they did not put air in my low tire. When I took my car to the mechanic the sensor was indicating and they told me that I had to buy all 4 tires and they did not put air in my low tire. When I took my car to the mechanic they told me that the tire was flat and I had to change at least that tire and at Hyundai they did not inform me of this and they gave me a report saying that everything was fine, which could put me at risk. More

I appreciated being able to support a local dealer! They worked with me to ensure my experience was low-stress. They worked with me to ensure my experience was low-stress. More

Friendly/personable, low pressure/polite sales experience. Wonderful personal!! Only negative was the time it took to generate contract. experience. Wonderful personal!! Only negative was the time it took to generate contract. More

Stephanie who was my sales lady was one of the most amazing and courteous respectful and non badgering salesperson I have ever dealt with. She definitely deserves a promotion or a raise. However the sa amazing and courteous respectful and non badgering salesperson I have ever dealt with. She definitely deserves a promotion or a raise. However the same thing can't be said for the finance manager... he seemed incredibly bothered by me being there, and then when I asked him for copies of my contract he told me they would be on a flash drive and when I told him I wanted them on paper he looked at me like who the xxxx does that? Then I proceeded to confirm that I purchased Gap and I argued with him for about a minute cuz he told me it was not on my contract and it was not there. Until he actually looked deeper and actually found it I was actually about to throw a xxxxx fit in throw the whole deal off because of him. The rest of the transaction with him was okay I guess. More

Very friendly and very professional service! I worked with Gess Lopez, she was very helpful! I worked with Gess Lopez, she was very helpful! More

Takes a very long time. 4+ hours for an oil change. Did not complete everything that I asked. Happens every time I need an oil change. 4+ hours for an oil change. Did not complete everything that I asked. Happens every time I need an oil change. More

I wish I could rate them -1000. I bought my car from them in June2022 and started having problems in August of 2022. By October of 2022 they finally kept my car and ordered parts. I bought my car from them in June2022 and started having problems in August of 2022. By October of 2022 they finally kept my car and ordered parts. Then in January of 2023 my car was stolen from the Hyundai dealership in Palmdale, the beginning of a whole new nightmare! With the part still on order, I took my car to the Hyundai in Valencia, another nightmare. I informed Palmdale in July that my car was almost ready in Valencia and I’d be bringing my car back to them to fix my initial problem. Well after days of getting the run around they finally told me that they sent my part back. So then Valencia, who has had my car for minor damage due to my car being wrecked while stolen sine February has to order the part. It is now August 15, 2023 and I still don’t have my car back. We are now just short 2 months of me not having my car for a YEAR. I would not refer my worst enemy to Hyundai! And not because of the car itself but because HYUNDAI in general has the worst customer service that I have ever experienced in my life. Robyn Morgan More

The service was good, all the issues were taken care of in the time frame they gave us. in the time frame they gave us. More