Diamond Hyundai Palmdale

This is a review of the sales process. It was a very disappointing experience. The communication was delayed and disorganized. I kept being shuffled between representatives, and they wo It was a very disappointing experience. The communication was delayed and disorganized. I kept being shuffled between representatives, and they would tell me different things. I was quoted an out the door price on the phone which was then not honored when the contract came along. The online price was not honored - watch out for $2,000 in add-ons with ridiculous inflated prices, like a different light bulb in the tail lights and cheap clear stickers that are "door protectors." It's all on the car already, and they don't update the sticker price, they just put it in a different category of fees to hide it. I didn't ask for any of these, and had to spend many hours trying to unsucessfully get back to the sticker price. It all felt like tactics to wear me down and become so sick of the drawn out process till I just gave in because I needed a car. I know times are tough and it's a business, but I don't have any good experiences with dealerships in general. More

I received exceptional service and I was very pleased with the professionalism from Austyn. I will be recommending this dealership to my family and friends. with the professionalism from Austyn. I will be recommending this dealership to my family and friends. More

They are very slow to service your vehicle and unorganized. They also have silent recalls on my 2025 hyundai santa fe that are not reported. I've had several issues regarding my transmission They unorganized. They also have silent recalls on my 2025 hyundai santa fe that are not reported. I've had several issues regarding my transmission They will not address properly. I've had fuel issues on my brand new 2025 hyundai santa fe. They are extremely slow to work on vehicles and inconsiderate of how long before they get to the vehicle. I have to take my car in again. It's ridiculous how they treat there customers. More

I love it. Chris is a great service rep.He has always assisted me with urgency. It makes me feel good when he remembers my name. Chris is a great service rep.He has always assisted me with urgency. It makes me feel good when he remembers my name. More

quick easy drop-off and pickup . the repair to my car was done so quickly. My service advisor was so helpful. the repair to my car was done so quickly. My service advisor was so helpful. More

Austin gave us Great customer service. He was very knowledgeable of the services I needed He was very knowledgeable of the services I needed More

Great customer service they were great on fixing the problem. Would definitely bring my car back problem. Would definitely bring my car back More

Took way too long. Buying cash and I was there 3 hrs after deal made. Chris was great but the process was awful. Buying cash and I was there 3 hrs after deal made. Chris was great but the process was awful. More

My service representative Chris Camacho was very professional and was working to satisfy my needs. he was a big improvement over the past service representatives I have dealt with at this dealership professional and was working to satisfy my needs. he was a big improvement over the past service representatives I have dealt with at this dealership. Their service department seems to be going in the right direction More