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Diamond Honda

City of Industry, CA

4.8
1,198 Reviews

17525 E. Gale Avenue

City of Industry, CA

91748

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1,198 Reviews of Diamond Honda

December 31, 2022

CAR FINISHED ON TIME I GOT A FREE LUNCH WHILE WAITING CLAUDIA IS VERY NICE More

by btessinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CLAUDIA
Jan 03, 2023 -

Diamond Honda responded

We are so happy to hear you had a great experience at our store. Thank you for coming in!

December 31, 2022

John and Enrique are helpful and courteous. They will go the distance for you with a smile. More

by minsuaesq
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John - service manager and Enrique - service advisor
Jan 03, 2023 -

Diamond Honda responded

Thank you for your kind review! We are happy to pass along your compliments to John and Enrique.

December 31, 2022

Honda employees are top notch on taking care of their customers. They make sure that the customers are in good hands. They are very informative and willing to help on whatever needs to be address on the More

by ABSTER78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Martinez, Claudia Corona, Luis Gonzalez, Marvin Rivas, Tony Lam, Tim Truong, Nicole Bright, Elmo Orellana, Eliseo Villanueva
Jan 03, 2023 -

Diamond Honda responded

Thank you for being a loyal customer and for taking the time to let us know how we did! We appreciate the positive feedback.

December 30, 2022

Great and I really appreciated the customer service. Gentlemen with a beard was very attentive. More

by ERIKROMERO1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joyce Helmer
Jan 03, 2023 -

Diamond Honda responded

Thank you for your kind words, Erik!

December 30, 2022

The sentinel service package doesn’t cover tire rotation and also no complimentary car wash More

by JAYJANA878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Jan 03, 2023 -

Diamond Honda responded

We're so sorry to hear that you were disappointed with your visit to our store. We take these reviews seriously and use them to improve. We appreciate the feedback and will be reviewing it with our team at our next department meeting. Thank you for coming in. We appreciate your business!

December 30, 2022

Great communication which allowed me to make arrangements throughout the day. Vehicle was taken in for a misfire. They communicated that promptly and gave all options. Exceptional service. Thanks Oscar and E More

by PEDROYANEZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Daughton, Oscar Ramirez
Jan 03, 2023 -

Diamond Honda responded

Glad to hear this! Great communication is certainly what we strive for. We will gladly pass on the compliments to Oscar and Enrique.

December 30, 2022

Great service! Gabriel was a great help. He kept me informed on the status of the job. As always, Dealerships are way too expensive. No six months no interest f More

by mardlv
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jan 03, 2023 -

Diamond Honda responded

Thank you for the kind words. We're glad to hear our service team treated you right! We're sorry about the financing options and we hope you'll come see us when you're able to make the repairs. We work very hard to make sure our pricing is very competitive with the surrounding dealerships, however, we often cost a bit more than the small shops because we employ only factory-trained technicians and use only OEM parts. Thank you for your business, and happy new year!

December 30, 2022

Excelente atención al cliente, me ayudaron muchísimo y aclararon todas mis dudas. Lo recomiendo al 100% More

by o.oyaki18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Jan 03, 2023 -

Diamond Honda responded

¡Gracias por entrar! Estamos contentos de haber podido ayudar.

October 01, 2022

I brought my girlfriends car for routine maintenance. Service person C.C. is polite but did not inform me of additional services that were added. I then reviewed my girlfriends previous invoices at this More

by Pilotplan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claudia C
Oct 07, 2022 -

Diamond Honda responded

Hi Minna -- We're sorry to hear you didn't have a positive experience at our store. We've been a family-owned and -operated dealership for 30 years, and we take great pride in having and honest and trustworthy service department. Our service advisors only suggest factory-recommended maintenance or services that our factory-trained technicians recommend after vehicle inspection. Our goal is always to keep our customers safe and to keep their vehicles in optimal condition so that they will run well for many years to come. We've noticed you posted this review on every possible review site, and we've offered you the opportunity to reach out and speak to our General Manager to see if there is anything we can do. We wish you the best.

August 17, 2022

I had come to the dealer twice but the parking is empty with approx. less than 20 cars & no customer services/ salesman available . More

by ttpham02
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Sep 05, 2022 -

Diamond Honda responded

We're so sorry to hear that you were not promptly greeted by a member of our team! That is always our goal. We appreciate the feedback and have discussed this with our team so that we can do better going forward. If you'd like to give us another chance, let us know and we can make an appointment for you. That way we can guarantee someone will be available to help you shop as occasionally all of our team members are assisting other customers. We wish you the best.

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