Diamond Honda

This review is for my horrible experience at the service center. I scheduled my appointment online for 1:30 PM the following day. I arrived at my agreed upon time and the receptionist tells me that my vehic center. I scheduled my appointment online for 1:30 PM the following day. I arrived at my agreed upon time and the receptionist tells me that my vehicle will not be looked at until 5PM. Mind you I live 18 miles away, have two small children with me who don't have the patience to stay at the Honda store for 3.5 hours. If I make an appointment I expect my vehicle be diagnosed within a reasonable amount of time, not 3.5 hours. So I asked to speak with a manager at which time, Pete Nelson comes to speak with me. Pete tells me that they would not be able to complete a full diagnosis by 5PM and they would only do some quick troubleshooting. I explain to Pete that nowhere does it state online how long my wait would be and 3.5 hours is not a reasonable amount of time to expect a customer to wait, especially if they would not be giving me a full diagnosis at the end of the wait. I told Pete that their online reservation system is completely flawed and that they should not be accepting reservations if they could not fulfill their services or diagnosis in a reasonable amount of time and Pete had no rebutal. To Pete and the management team at Diamond Honda, if you know your system is flawed, fix it. If you have a customer who has a valid complaint, make the situation right. Until then, I will tell everyone I know and write a review on every website I can find to tell them to stay away from your service center. More

Juan worked with us to get the perfect car and made the experience easy and quick as possible! Definitely would recommend. Very happy with our purchase. experience easy and quick as possible! Definitely would recommend. Very happy with our purchase. More

Excellent service! Tony told me the results of the check-up in detail. He also showed me what other work the car needs to have good maintenance. check-up in detail. He also showed me what other work the car needs to have good maintenance. More

Great customer service! She was very friendly and helpful during my time at Honda. It was my first time going there as I just bought my vehicle. during my time at Honda. It was my first time going there as I just bought my vehicle. More

Brought my car in for a Recall service. The usual quick and stress free service from Diamond Honda. The only negative was that I was slightly surprised that the initial tech tried to upsell me for an o and stress free service from Diamond Honda. The only negative was that I was slightly surprised that the initial tech tried to upsell me for an oil change with 75% oil life... He looked over and said something along the lines of "oh look, oil life is at 75%" and looked at me to see if I wanted to do something about it... I was a bit surprised but told him that I am not driving as often so 75% is going to last me quite a while still. and that was the end of that. No additional pressure to do anything else. In and out relatively quickly and the service completed ahead of schedule as well. More

Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service, More

We did researches and compared pricing online and through emails before deciding to get a new vehicle at this dealership. Sales rep. Alex Cheng is friendly and the dealership offers competitive pricing. emails before deciding to get a new vehicle at this dealership. Sales rep. Alex Cheng is friendly and the dealership offers competitive pricing. More

Everything was fine. I just didn't like having my seat moved, radio, heater, auto lights and overhead light turned off. Waiting time was fine moved, radio, heater, auto lights and overhead light turned off. Waiting time was fine More

I was helped by Elmo he demonstrated quiality customer service and answered all of my questions. He was very helpful! I will be back soon. service and answered all of my questions. He was very helpful! I will be back soon. More

Excelente service. Thank you. I see a significant change in their c service department now. Not sure what changed but they are a lot better today. change in their c service department now. Not sure what changed but they are a lot better today. More