Diamond Ford

Good value for a 2019 vehicle. I was a little annoyed that our trade was low and that the difference was added into the purchase agreement when my husband specifically asked about i I was a little annoyed that our trade was low and that the difference was added into the purchase agreement when my husband specifically asked about it. A little sneaky to be honest. More

Sales Team Your sales team (Marco and Marcelles) are top notch professionals. Highly recommended. They were very responsive and supportive to our needs. Thanks g Your sales team (Marco and Marcelles) are top notch professionals. Highly recommended. They were very responsive and supportive to our needs. Thanks guys, GREAT JOB !!! More

Excellent Customer Service As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additi As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additional service was actually less than the quoted cost. More

Scheduled Maintenance When I showed up for my 1:00 Pm Appointment, I was told my appointment was for 8:00 Am! I would never have made such an early appointment!!! I was ver When I showed up for my 1:00 Pm Appointment, I was told my appointment was for 8:00 Am! I would never have made such an early appointment!!! I was very disappointed that your appointments scheduler could not get it right!!! But luckily for me, your service advisor was able to take my car in for the 6 month scheduled maintenance, on Wed., 08-28-2019! More

Courtious and friendly OUR Salesman Aaron and financier Ashley were completely professional and helpful. I'm 70 yrs.of age and purchased alot of vehicles, this was probably OUR Salesman Aaron and financier Ashley were completely professional and helpful. I'm 70 yrs.of age and purchased alot of vehicles, this was probably the best experience I have had. More

great experiance I had a great experience at antelope valley ford. the sales staff was professional and easy to work with. I would recommended this dealership to frien I had a great experience at antelope valley ford. the sales staff was professional and easy to work with. I would recommended this dealership to friends and family More

Just purchased a new car I just purchase a Ford Edge Titanium. I had the most fun and enjoyable experience buying a car with AV Ford. MARIO SALAS. YOU ARE THE MAN! THANK FOR S I just purchase a Ford Edge Titanium. I had the most fun and enjoyable experience buying a car with AV Ford. MARIO SALAS. YOU ARE THE MAN! THANK FOR SUCH A WONDERFUL CAR WITH ALL OF THE EXTRAS. BEST PART IS THE PRICE WAS RIGHT! SHOUT OUT T0 MARCELLO. MARIO U WILL BE HIGHLY RECOMMENDED. THANK U AV FORD. More

Got Exactly what we came for We worked with Juan who showed us the exact car we had priced online. The purchase was easy as we are prior AV Ford customers and we came with our onl We worked with Juan who showed us the exact car we had priced online. The purchase was easy as we are prior AV Ford customers and we came with our online paperwork in hand. 3 hours after arrival we drove away in our new 2020 Explorer ST. More

GM and FM bad customer service Been trying to business with dealer for years, never able to make a deal. Always ended up going down "below" to get fair deals. This time my F-350 di Been trying to business with dealer for years, never able to make a deal. Always ended up going down "below" to get fair deals. This time my F-350 diesel had a unbelievable repair cost of $11,000 for a fuel pump (Lemon law?).My truck was with them for 10 days before they gave me that quote. I decided to trade it in on a new smaller truck, which I found on the lot. The sales people were aware of the repair costs, yet gave me a "fair" trade in amount for the F-350. Next was the finance dept, they stressed the point that there is no cooling off period in California......twice. After looking at the contract know why! The real problem was with the Finance Manager, who demanded I bring back the new truck, on several calls, they were cancelling the deal and I owed the service dept money. In addition, he had said they were not going to pay off the remaining balance of the trade in, which I was forced to make an additional payment. In addition they held delivery of the bed liner for 5 weeks, causing the bed to be damaged due to their neglect. This is an on going problem and I am contacting those who deal with these claims. More

Excellent. Honest. Efficient. In parentheses below is the post I provided on Yelp. “AV Ford had the only 2019 Fusion Sport in So Cal. The next nearest was in Merced, CA. I know bec In parentheses below is the post I provided on Yelp. “AV Ford had the only 2019 Fusion Sport in So Cal. The next nearest was in Merced, CA. I know because three dealers near me in Huntington Beach confirmed it. When I reached out through Auto Trader, Carol initiated contact and promised me a sales price so far below sticker and I was skeptical. I reached out to Ford of Orange, Ford in Merced and Ford in Montebello. All three "Sales Managers" told me that AV Ford couldn't follow through and was going to bait and switch me. I am not going to lie. I called AV Ford out and stopped short of calling B.S. Ramsey at AV Ford called me and confirmed the price and even dropped an additional $1,000 if I drove out that day. I did. My pregnant wife and I drove 2 hours from Huntington Beach to Lancaster mid-Saturday and were delighted that AV Ford kept their word and honored a truly TOO-GOOD-TO-BE-TRUE sales price. Not only that, I was in and out from start to finish in an hour and 15 minutes, fueled up and ready to go. Service was excellent and everybody was kind, polite and professional. I wouldn't normally call out another dealer by name just because they can't match AV Fords pricing. But dealers that prey on people by calling another dealer a liar, should be out of business or those employees should be counseled for unethical practice. I want to extend my thanks and gratitude to Carol and Eric in sales, Ramsey in management and Ashley in finance. You were all great.” Was More