Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diamond Chevrolet Buick GMC Cadillac
Auburn, MA
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
257 Reviews of Diamond Chevrolet Buick GMC Cadillac
June 04, 2011
Bought my Buick Lacrosse Special Edition at the dealership. Quality of work has always been good up to this point. Brought vehicle in for suspension noices and a check engine light. Up to this poin dealership. Quality of work has always been good up to this point. Brought vehicle in for suspension noices and a check engine light. Up to this point everything good. Joel from Service desk called gave me estimate and got ok to fix sway bars. Now comes the fun part... Joel calls indicates work just about complete. They replaced gas cap and a warranty covered emission part {Purge Solenoid) . There's a little labor for gas cap because technician had to tinker with it to determine it had to be replaced. Ok, I figured, tinker maybe 5 - 10 bucks labor. Picked up the car later in the day as they were getting ready to close. Pay bill and drive away. Stop for gas and a car wash then look at payment slip. I notice they didn't leave the Gas Gap I had just bought a few days back from the local auto parts store. I check car and call the service desk as they are closing. They find the gas cap in the trash at the service bay. Then afterwards I see it, MORE THEN THIRTY DOLLARS LABOR FOR GAS CAP!!!! I call back to a recording. This morning I go to retrieve gas cap and try to get back the labor charge. Service Manager Steve comes out to talk to me. Of course outside of reception area into drop off bay. Begins to explain that there was diagnostic time. I said the mechanic tinkered with the cap for more then a half hour. He says "You don't understand, one code cleared then they have to find the other" . I said thirty dollars labor for the gas cap your crazy. He still trys to sell me the diagnostic bit. I say the diagnostic should be eaten on the warrenty service. He doesn't budge, I Have to charge you the labor, there's nothing I can do! Last line he says is you should go after after store you bought gas cap from for the labor! We will see, Just cleaned soda off the new gas cap they tossed and put it back on. Figure the code should come on right away it actually caused a problem. Other funny thing I should mention is that before I replaced the original cap the diagnostics told me to check the cap. Getting ready now to take a ride to see what occurs. Will report back. Ether way code or no code, You spend more then Thrity Thousand for a vehicle at a dealership and then they pull something like this related to GAS CAP service. No wonder the service center hours in Worcester are being cut back! I imagine they are bringing that crew to Auburn. The Service Desk was not the individuals I dealt with in the past. Good Luck Steve! ChooseDiamond, NOT!! For Service!! Here's the update ===>> Drive to the bank, next town over around 5 miles each way. After Market Gas Cap On. NO CHECK ENGINE CODES, NO GAS CAP MESSAGES. Stop and Start Engine no code. I'm sure it must not be under the exact conditions as when the car was in the service bay! .... I imagine mechanic played with gas cap (if labor was performed) before getting to the real problem which was the solenoid. Gas Cap been on for days. No diagnostics messages at all! Hope Mr. Massad reads these as his service department just lost a repeat customer that will not go to this dealership for sales and service again. Hindsight does not count when building a Quality Customer Service Organization. More
by SaltPepperMan
Employees Worked With
Steve - Service MAnager
June 04, 2011
I went into dealership to look at new cars with no intent to buy a car and 2 hours later drove out with a new car. Jim did not use any closing pressure tactics and was able to make a deal within my payment to buy a car and 2 hours later drove out with a new car. Jim did not use any closing pressure tactics and was able to make a deal within my payment requirements. In house financing was FAST and FAIR. Both Jim in sales and Ken in financing were professional and accommodating in the sales process. I will return in the future. More
by kol121
Employees Worked With
Jim Gubber, Ken Benoit
June 02, 2011
My experience at this dealership was very pleasant. Our salesperson,Darin, was helpfull and above all NOT pushy he listened to what I was looking for and lead us to the chevy malibu which I purchased. When salesperson,Darin, was helpfull and above all NOT pushy he listened to what I was looking for and lead us to the chevy malibu which I purchased. When we needed some things to be completed before final paperwork was to be completed he said not a problem and they were completed asap to our satisfaction. Also the fiancial manager Ken Benoit I feel went above and beyond what any dealership has ever done in all the years I've purchased any cars. He called us with, a lower interst rate even after the deal was complete and re-did the deal with a lower rate,how many other places will go back to a customer and help after they have left the building. I am very happy with my purchase and would definately return to this dealership and too the same salesperson. More
by malibu2247
Employees Worked With
Darin
May 28, 2011
I was referred to Darren by a mutual friend. I am very glad I was. I purchased a 2008 Pontiac G6 from Darren. I love my new car, and my experience at Diamond was great. Darren listened to what I needed an glad I was. I purchased a 2008 Pontiac G6 from Darren. I love my new car, and my experience at Diamond was great. Darren listened to what I needed and wanted. He found me a great vehicle at a very affordable price. I will refer my friends to him, as he was very easy to work with. I get anxious about large purchases, and Darren was both patient and understanding of my stress. Thank you Darren. More
by heaveninhull
Employees Worked With
Darren
May 27, 2011
I delt with Darren in the Sales Dept. to purchase my new 2011 Silverado Z71. I informed him what I wanted to spend, what I was looking for & within a few hours, he called me back with all the information (t 2011 Silverado Z71. I informed him what I wanted to spend, what I was looking for & within a few hours, he called me back with all the information (type of truck, options, & numbers figured out, etc.). Darren was a straight forward person to talk to & deal with. When I picked my new truck up, it was ready to go (detailed & fueled), all I needed to do was sign papers & drive. NO WAITING at all which was great. I believe all car dealerships should be like this. Diamond Chevrolet & Darren will be getting my business again & I will be passing both names off to family & friends to see them. More
by avalanche77
Employees Worked With
Darren (Sales)
May 27, 2011
I visited Diamond to check out leasing the new Cruze. Darrin was very helpful and informative. He listened to what I needed and found a perfect car for me. He was awesome throughout the whole sale. It wa Darrin was very helpful and informative. He listened to what I needed and found a perfect car for me. He was awesome throughout the whole sale. It was like dealing with a friend I 've know for years. This is the 4th vehicle we have purchased/leased from Diamond. He is my favorite salesperson so far. He is asset to your company. I hope to do business with him in the future. Susan Yetter More
by Yetter
Employees Worked With
Darrin
May 09, 2011
Had a service problem that was caused by this dealership. Caused a huge problem and had to have car towed and repaired at another Cadillac dealership. In trying to get reimbursement it took over 5 calls an Caused a huge problem and had to have car towed and repaired at another Cadillac dealership. In trying to get reimbursement it took over 5 calls and 3 stops to even get to talk to the service manager as he was never there, and his voicemail box was always full-but the receptionist was more than happy to transfer me to it. Which she did over and over again for weeks after I brought this problem to him and he said he would get back to me after 2 weeks the longest. Never heard from him at all despite my efforts to reach him and his promise to call me. Called GM customer service to complain and after a few days I received a message that I would be getting a refund in a couple weeks. Received a check a couple weeks later finally. No communication still from this disgustingly awful dealership that counts on the fact that there are enough customers around to give them money so they really don't provide customer service. You can tell in every way from the facilities which are new, but have no new customer friendly amenities. The employees who hardly smile at all or have any enthusiasm. This place fails in every way possible and while it's a hassle to go elsewhere I'll be using this site to help me choose another dealer that's further away from me to deal with in the future. More
by caddytime
Employees Worked With
Steve Whalen(Service Manager)
May 08, 2011
My name is Debbie Moss and I live in CT and was attending a wedding in Sturbride, MA on Friday May 6th. I was pulling into the venue and a car was coming out of the parking lot the wrong way. As I swerved to a wedding in Sturbride, MA on Friday May 6th. I was pulling into the venue and a car was coming out of the parking lot the wrong way. As I swerved to miss it I hit a stone curb and put a huge hole in my tire. My 2011 CTS Coupe does not have a spare so I called Cadillac Roadside Assistance and they sent a tow truck to get the car and bring it to Diamond Cadillac in Auburn, MA. I was quite upset and I called Diamond and spoke with Joel Roy the Service Advisor. He immediately assured me that the service department was open on Saturday until 3:00 pm and he would do everything possible to get me a new tire and get me on way as soon as possible. I called Joel on Saturday morning and he had ordered the new tire for me and told me he would let me know as soon as it arrived. A few hours later he called me again and said the car was all ready to go. I called the local taxi service in Sturbridge but they never answered the phone. I called Joel again and he suggested I call the taxi service in Wocester, Ma. I just want to say that Joel's understanding and kindness made a very stressful situation so much better. I probably won't have an occasion to vist Diamond Cadillac again as I live in Ct. but I just wanted to let everyone know what a wonderful experience I had due to Joel Roy. Thank you Debbie Moss More
by debbie99
Employees Worked With
Joel Roy
May 04, 2011
Leasing a car from Jay Henry was the best! He located exactly what we were looking for, gave us all the options for lease/purchase and all the information we needed, and made the entire experience incred exactly what we were looking for, gave us all the options for lease/purchase and all the information we needed, and made the entire experience incredible easy. Even delivered the car to us . . . 130 miles away! You couldn't ask for a better experience. We'll be back to him (and Diamond) again and again, I'm sure. More
by phrct
Employees Worked With
Jay Henry
April 23, 2011
Everyone in the dealership was extremely helpful with every possibly need that I had. Ken Benoit and the entire sales staff helped to put me into the car that I wanted. Ken was on the phone non-stop tr every possibly need that I had. Ken Benoit and the entire sales staff helped to put me into the car that I wanted. Ken was on the phone non-stop trying to help me get the best deal possible, which he ended up doing. The 2011 Chevy Cruze that I purchased is by far the nicest, quietest and economic ride that I have had in my entire life. I will be going back to Diamond Chevrolet whenever I need to purchase my next vehicle and will absolutely be sending all of my family and friends there whenever they feel that they need to purchase another vehicle. More
by shed5131
Employees Worked With
Ken Benoit
