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Diamond Chevrolet Buick GMC Cadillac
Auburn, MA
261 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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261 Reviews of Diamond Chevrolet Buick GMC Cadillac
June 07, 2011
I was having a recurring problem with my Silverado that my local neighborhood mechanic could not fix despite several visits so I called Steve the Service Manager at Diamond and he told me to bring it in. my local neighborhood mechanic could not fix despite several visits so I called Steve the Service Manager at Diamond and he told me to bring it in. I was greeted by a very friendly staff, offered a coffee and the advisor explained to me what they were going to do to try to find the problem. After waiting about 30 minutes, I was told that they had found the problem and was told exactly how much it would be to repair (which was actually less than I had already paid the other mechanic in town). It took about another hour which was fine, I waited in their waiting area where they have TV's and read a book. The car was brought back to me and had been repaired and the advisor took time to explain the problem to me and what had been done on the car. I was reluctant to go to a dealer but found this to be a refreshing experience and I am very comfortable recommending this dealership for service, they were beyond accommodating, honest and explained everything they had done. The advisor explained there were some other things that may need to be fixed down the road but said it was not anything that needed to be done right away. Most dealers try to suck you in and sell you all kinds of stuff you done need but that was not the case with Diamond. Give them a shot, I am sure you will be pleasantly surprised by the level of professionalism and the hgih degree of ethics they work within. More
by daleone3
Employees Worked With
Steve
June 07, 2011
I recently brought my vehicle to the service department in Auburn for the first time. I have been to many other dealers in the area and always felt service was sub-standard. It was a pleasant surprise wh in Auburn for the first time. I have been to many other dealers in the area and always felt service was sub-standard. It was a pleasant surprise when I walked into Diamonds Service department and was greeted politely and served quickly. Although I only went for an oil change I can assure you I will be back for all my service needs from here on. I just want to commend you on having such a courteous and helpful staff!! -Scott K. More
by diesel.electronics
Employees Worked With
Joel/Steve
June 07, 2011
Burt was more than helpful with questions I had---very friendly-explained everything to me in great detail-would recommend him to my family and friends-----Ken explained everything about financing so I kn friendly-explained everything to me in great detail-would recommend him to my family and friends-----Ken explained everything about financing so I knew what every charge was for-very friendly-both made me feel welcomed More
by gramofthree
Employees Worked With
Bertrand Curtin Ken Benoit, Bert Curtin
June 07, 2011
our expierence was very enjoyable. No high sales or pressure from our salesperson Darren Chamberlin. He gave us a great deal and couldn't do enough to make us comfortable. I would definetly recommend h pressure from our salesperson Darren Chamberlin. He gave us a great deal and couldn't do enough to make us comfortable. I would definetly recommend him to friends & family. More
by EARL COTE
Employees Worked With
DARREN CHAMBERLIN
June 04, 2011
Bought my Buick Lacrosse Special Edition at the dealership. Quality of work has always been good up to this point. Brought vehicle in for suspension noices and a check engine light. Up to this poin dealership. Quality of work has always been good up to this point. Brought vehicle in for suspension noices and a check engine light. Up to this point everything good. Joel from Service desk called gave me estimate and got ok to fix sway bars. Now comes the fun part... Joel calls indicates work just about complete. They replaced gas cap and a warranty covered emission part {Purge Solenoid) . There's a little labor for gas cap because technician had to tinker with it to determine it had to be replaced. Ok, I figured, tinker maybe 5 - 10 bucks labor. Picked up the car later in the day as they were getting ready to close. Pay bill and drive away. Stop for gas and a car wash then look at payment slip. I notice they didn't leave the Gas Gap I had just bought a few days back from the local auto parts store. I check car and call the service desk as they are closing. They find the gas cap in the trash at the service bay. Then afterwards I see it, MORE THEN THIRTY DOLLARS LABOR FOR GAS CAP!!!! I call back to a recording. This morning I go to retrieve gas cap and try to get back the labor charge. Service Manager Steve comes out to talk to me. Of course outside of reception area into drop off bay. Begins to explain that there was diagnostic time. I said the mechanic tinkered with the cap for more then a half hour. He says "You don't understand, one code cleared then they have to find the other" . I said thirty dollars labor for the gas cap your crazy. He still trys to sell me the diagnostic bit. I say the diagnostic should be eaten on the warrenty service. He doesn't budge, I Have to charge you the labor, there's nothing I can do! Last line he says is you should go after after store you bought gas cap from for the labor! We will see, Just cleaned soda off the new gas cap they tossed and put it back on. Figure the code should come on right away it actually caused a problem. Other funny thing I should mention is that before I replaced the original cap the diagnostics told me to check the cap. Getting ready now to take a ride to see what occurs. Will report back. Ether way code or no code, You spend more then Thrity Thousand for a vehicle at a dealership and then they pull something like this related to GAS CAP service. No wonder the service center hours in Worcester are being cut back! I imagine they are bringing that crew to Auburn. The Service Desk was not the individuals I dealt with in the past. Good Luck Steve! ChooseDiamond, NOT!! For Service!! Here's the update ===>> Drive to the bank, next town over around 5 miles each way. After Market Gas Cap On. NO CHECK ENGINE CODES, NO GAS CAP MESSAGES. Stop and Start Engine no code. I'm sure it must not be under the exact conditions as when the car was in the service bay! .... I imagine mechanic played with gas cap (if labor was performed) before getting to the real problem which was the solenoid. Gas Cap been on for days. No diagnostics messages at all! Hope Mr. Massad reads these as his service department just lost a repeat customer that will not go to this dealership for sales and service again. Hindsight does not count when building a Quality Customer Service Organization. More
by SaltPepperMan
Employees Worked With
Steve - Service MAnager
June 04, 2011
I went into dealership to look at new cars with no intent to buy a car and 2 hours later drove out with a new car. Jim did not use any closing pressure tactics and was able to make a deal within my payment to buy a car and 2 hours later drove out with a new car. Jim did not use any closing pressure tactics and was able to make a deal within my payment requirements. In house financing was FAST and FAIR. Both Jim in sales and Ken in financing were professional and accommodating in the sales process. I will return in the future. More
by kol121
Employees Worked With
Jim Gubber, Ken Benoit
June 02, 2011
My experience at this dealership was very pleasant. Our salesperson,Darin, was helpfull and above all NOT pushy he listened to what I was looking for and lead us to the chevy malibu which I purchased. When salesperson,Darin, was helpfull and above all NOT pushy he listened to what I was looking for and lead us to the chevy malibu which I purchased. When we needed some things to be completed before final paperwork was to be completed he said not a problem and they were completed asap to our satisfaction. Also the fiancial manager Ken Benoit I feel went above and beyond what any dealership has ever done in all the years I've purchased any cars. He called us with, a lower interst rate even after the deal was complete and re-did the deal with a lower rate,how many other places will go back to a customer and help after they have left the building. I am very happy with my purchase and would definately return to this dealership and too the same salesperson. More
by malibu2247
Employees Worked With
Darin
May 28, 2011
I was referred to Darren by a mutual friend. I am very glad I was. I purchased a 2008 Pontiac G6 from Darren. I love my new car, and my experience at Diamond was great. Darren listened to what I needed an glad I was. I purchased a 2008 Pontiac G6 from Darren. I love my new car, and my experience at Diamond was great. Darren listened to what I needed and wanted. He found me a great vehicle at a very affordable price. I will refer my friends to him, as he was very easy to work with. I get anxious about large purchases, and Darren was both patient and understanding of my stress. Thank you Darren. More
by heaveninhull
Employees Worked With
Darren
May 27, 2011
I visited Diamond to check out leasing the new Cruze. Darrin was very helpful and informative. He listened to what I needed and found a perfect car for me. He was awesome throughout the whole sale. It wa Darrin was very helpful and informative. He listened to what I needed and found a perfect car for me. He was awesome throughout the whole sale. It was like dealing with a friend I 've know for years. This is the 4th vehicle we have purchased/leased from Diamond. He is my favorite salesperson so far. He is asset to your company. I hope to do business with him in the future. Susan Yetter More
by Yetter
Employees Worked With
Darrin
May 27, 2011
I delt with Darren in the Sales Dept. to purchase my new 2011 Silverado Z71. I informed him what I wanted to spend, what I was looking for & within a few hours, he called me back with all the information (t 2011 Silverado Z71. I informed him what I wanted to spend, what I was looking for & within a few hours, he called me back with all the information (type of truck, options, & numbers figured out, etc.). Darren was a straight forward person to talk to & deal with. When I picked my new truck up, it was ready to go (detailed & fueled), all I needed to do was sign papers & drive. NO WAITING at all which was great. I believe all car dealerships should be like this. Diamond Chevrolet & Darren will be getting my business again & I will be passing both names off to family & friends to see them. More
by avalanche77
Employees Worked With
Darren (Sales)
