DePaula Ford

They do listen to your concerns, the customer service is decent, they do offer treats and drink while waiting for a long period of time. decent, they do offer treats and drink while waiting for a long period of time. More

I brought my truck in for a minor recall/update of software for the back up camera. It was serviced promptly within the time period I was quoted by the Service Dept. software for the back up camera. It was serviced promptly within the time period I was quoted by the Service Dept. More

Very professional and helpful for customer satisfaction and support. Particularly your financial adviser Qasim Dawood and workshop gentleman LOIUS VERY HELP F ULL. and support. Particularly your financial adviser Qasim Dawood and workshop gentleman LOIUS VERY HELP F ULL. More

Bad business, salesman & manager were of poor Quality, truck was filthy, smelled like dog feces, and quite a bit of dog hair around the sunroof, we don’t live close so we told them we would have it done i truck was filthy, smelled like dog feces, and quite a bit of dog hair around the sunroof, we don’t live close so we told them we would have it done in our town, the manager said absolutely not, I won’t pay for that, the manager promised he would call us to pick up the vehicle to get retailed again, they never have..The vehicle was supposed to have 36000 miles, it had 39000 miles, to them it was no big deal, the manager refused to listen to my wife’s concern, they were ignored,when the deal was done we asked the manager, do we owe you anymore money, we were told no, and shook our hand, as we were walking out to the car we were stopped by the salesman to tell us we owed more money, apparently he is not a man of his word, or the manager needs more training.there is much more they did and didn’t do.. GOODBYE DEPAULA FORD never again, and our friends and family will hear about this so it doesn’t happen to them More

Lenny is the sole reason I kept coming back to DePaula Ford. He explains things perfectly and is never pushy. I trust him completely when working with him. I suggest him every time. I wish all reps held t Ford. He explains things perfectly and is never pushy. I trust him completely when working with him. I suggest him every time. I wish all reps held the same standard as Lenny. More

this dealership has very kind and helpful staff members i really appreciate everything they did! really appreciate everything they did! More

Worked with Haroon to purchase used Chevy Colorado. Should have been a pretty straightforward deal. Ultimately used boorish textbook car negotiation tactics and had someone else go over vehicle upon de Should have been a pretty straightforward deal. Ultimately used boorish textbook car negotiation tactics and had someone else go over vehicle upon delivery (which was at night). The vehicle was delivered without an operating switch for the headlight wich when noticed I was gaslight into it must of been stolen from my driveway not from their lot. The showroom and customer service approach was dated, to say the least. Would not recommend working with this location as there are better places locally to support. More

I recently purchased a 2025 Ford Escape from DePaula Ford, & I couldn't be happier with the experience. Hussein Said was absolutely fantastic to work with... knowledgeable, professional, & incredibly Ford, & I couldn't be happier with the experience. Hussein Said was absolutely fantastic to work with... knowledgeable, professional, & incredibly helpful throughout the entire process. He took the time to answer all my questions, explain the features of the vehicle in detail, & made sure I felt confident & comfortable with my purchase. The whole experience was smooth & stress-free thanks to his excellent service. I highly recommend Hussein Said & DePaula Ford if you're in the market for a new vehicle! More

This dealership went above and beyond for me from getting the exact vehicle I wanted and also at a competitive price. I am beyond happy with Josh halse and maroon. I will definitely be purchasing and future the exact vehicle I wanted and also at a competitive price. I am beyond happy with Josh halse and maroon. I will definitely be purchasing and future trucks or vehicles from depaula ford. More

Interactions go well. Never pressured to go through with high-cost maintenance on the same day. Never pressured to go through with high-cost maintenance on the same day. More