DePaula Ford

Had a 11 o'clock appointment for just a oil change and was there over 3 hrs. was there over 3 hrs. More

The purchase started off very well got into a little bit of a snag with the business manager regarding extended warranties. We work that out, and I bought the truck nice group of people. bit of a snag with the business manager regarding extended warranties. We work that out, and I bought the truck nice group of people. More

Unable to review a mechanical concern, and unable to answer questions regarding paint. Or offer suggestions that made sense. Thank You. answer questions regarding paint. Or offer suggestions that made sense. Thank You. More

I drove 120 miles to lease the truck that they had in stock. Made the deal, drove it home within hours, Good. stock. Made the deal, drove it home within hours, Good. More

I would like to personally thank your service department. It’s people like Luis, Howard and your entire service team is the reason we keep buying board products. Thanks, D Paula, Ford, for hiring such consc It’s people like Luis, Howard and your entire service team is the reason we keep buying board products. Thanks, D Paula, Ford, for hiring such conscientious and courteous employees. Thank you Dave A More

They do listen to your concerns, the customer service is decent, they do offer treats and drink while waiting for a long period of time. decent, they do offer treats and drink while waiting for a long period of time. More

I brought my truck in for a minor recall/update of software for the back up camera. It was serviced promptly within the time period I was quoted by the Service Dept. software for the back up camera. It was serviced promptly within the time period I was quoted by the Service Dept. More

Very professional and helpful for customer satisfaction and support. Particularly your financial adviser Qasim Dawood and workshop gentleman LOIUS VERY HELP F ULL. and support. Particularly your financial adviser Qasim Dawood and workshop gentleman LOIUS VERY HELP F ULL. More

Bad business, salesman & manager were of poor Quality, truck was filthy, smelled like dog feces, and quite a bit of dog hair around the sunroof, we don’t live close so we told them we would have it done i truck was filthy, smelled like dog feces, and quite a bit of dog hair around the sunroof, we don’t live close so we told them we would have it done in our town, the manager said absolutely not, I won’t pay for that, the manager promised he would call us to pick up the vehicle to get retailed again, they never have..The vehicle was supposed to have 36000 miles, it had 39000 miles, to them it was no big deal, the manager refused to listen to my wife’s concern, they were ignored,when the deal was done we asked the manager, do we owe you anymore money, we were told no, and shook our hand, as we were walking out to the car we were stopped by the salesman to tell us we owed more money, apparently he is not a man of his word, or the manager needs more training.there is much more they did and didn’t do.. GOODBYE DEPAULA FORD never again, and our friends and family will hear about this so it doesn’t happen to them More

Lenny is the sole reason I kept coming back to DePaula Ford. He explains things perfectly and is never pushy. I trust him completely when working with him. I suggest him every time. I wish all reps held t Ford. He explains things perfectly and is never pushy. I trust him completely when working with him. I suggest him every time. I wish all reps held the same standard as Lenny. More