DeMontrond Mazda

We purchased a new 2012 CX-9 Grand Touring and were very impressed and pleased with the service we received. Chris was not pushy or in a hurry to close the deal and was very knowledgeable about the feature impressed and pleased with the service we received. Chris was not pushy or in a hurry to close the deal and was very knowledgeable about the features between the different models. We returned twice to drive the different models and decided on the Grand Touring after seeing how much better the features were between the Sport and Touring. Each time Chris did not pressure us to buy and when we decided, gave us the best price in the city. Clear Lake Mazda was honest and true to their word and I would definitely recommend them to friends and family. I have bought a lot of new vehicles over the years and must admit this was the most pleasant buying experience. The finance manager Jorge was very helpful explaining the bonus features the dealership includes and was not pushy to sell me extras I didn't want. I am very pleased with the quality of the Mazda product and would highly recommend these cars over higher priced luxury ones. In all a great buying experience. More

The Salesman was very attentive and INFORMATIVE but not pushy! I really enjoyed the quality of the service the mood was light and casual. I did not feel like I was being pressured or forced into something pushy! I really enjoyed the quality of the service the mood was light and casual. I did not feel like I was being pressured or forced into something I did not want. When I finally decided on the car I wanted, my salesman explained everything about the car in a very easy way to understand. Overall great experience. More

We just purchased a new CX7 and we were very satisfied with the service we recieved from everyone at Clear Lake Mazda. Chris was a great and knowledgeable salesman, and Jorge and the rest of the finance with the service we recieved from everyone at Clear Lake Mazda. Chris was a great and knowledgeable salesman, and Jorge and the rest of the finance team were great! More

Great experience for my first time to buy a NEW car! Recommned to 3 friends, one did purchase a new car two weeks later! Thanks Mazada! I love to Zoom Zoom now! Recommned to 3 friends, one did purchase a new car two weeks later! Thanks Mazada! I love to Zoom Zoom now! More

Matt was friendly, polite and not pushy at all. He answered our many questions. We are happy with our purchase and would come back in the future. answered our many questions. We are happy with our purchase and would come back in the future. More

Richard show great professionalism, personal interest and provided us with an outstanding deal on new 2012 Mazda3 and we received an very good trade-in allowance. provided us with an outstanding deal on new 2012 Mazda3 and we received an very good trade-in allowance. More

All of the employees were very friendly and I am very happy with my new car. My only frustration was a lack of communication regarding whether my requests regarding negotiating payments were acceptable. happy with my new car. My only frustration was a lack of communication regarding whether my requests regarding negotiating payments were acceptable. I was sent off to "close the deal" with the assumption that my requests were met only to find out the only change made was actually an INCREASE in my downpayment. A simple acknowledgment of the inability to meet my requests rather than speaking to me as though everything was as I requested while we waited to speak with the financial department would have been very appreciated. Chris was great. More

My experience with Mazda of Clear Lake has been outstanding so far. I came in the buy a 2012 Mazda3. Before showing up, I communicated with Richard via email and phone, and we agree on the out the outstanding so far. I came in the buy a 2012 Mazda3. Before showing up, I communicated with Richard via email and phone, and we agree on the out the door cost of the car. Once I arrived at the dealership, we looked over the car, completed the paper work, and I took delivery that evening. Richard was very professional and friendly the entire time, and stayed true to our agreement. More

One key for a "certified" used car, was quoted 37.00 for replacement key, Service department wanted 340.00 for the key, 80.00 to "program" it. When confronted on this, Chris went to the GM and got 37.00 for replacement key, Service department wanted 340.00 for the key, 80.00 to "program" it. When confronted on this, Chris went to the GM and got us 150.00 off. ONLY 290.00 for a SECOND key! Service Manager was very rude and condescending. Will NEVER buy from them again. Will TELL ALL of my friends and Patients what a horrible dealer this is. More

My experience with this dealership was negative from the very beginning. Had I not found the car at an exceptional price I would have opted to purchase my car elsewhere. When I initially found my car on very beginning. Had I not found the car at an exceptional price I would have opted to purchase my car elsewhere. When I initially found my car on Autotrader.com I contacted the dealership to set up an appointment for that evening. I work over an hour away from Clear Lake and was heading there in rush hour traffic. Upon my arrival the salesperson I had spoken to was not there but had left my information with one of his co-workers. The car was absolutely filthy inside and out and covered with dust. Also, the gas light was on so my first stop on my test drive was to a gas station - I found this to be very unprofessional as I had taken the time to set an appointment and felt that the car should have been ready when I arrived. Once it came time to work the deal, the sales person offered me a rate that was higher than what I viewed on autotrader. He continued to argue with me about the rate until I showed him the actual listing on my phone. After getting my new car home (everything prior had taken place while it was dark outside) I noticed the next morning that I had a break light out, one of my rear reflectors was shattered, there was moisture in both head lights, the rear left bumper was not attached, and the tires were off balance. This was a Saturday I immediately contacted the dealership and notified them of the issues and was informed that they would take care of it and would contact me back on the next business day to make arrangements for me to bring the car in and have a loaner car ready. I was never contacted. I contacted the dealership on Wednesday and no one knew what I was talking about as the sales person was off and did not relay the message to the appropriate parties. Once I got in touch with the sales manager I was told that I could bring the car in on the following Wednesday after work to pick up a loaner car. This would give the sales department appropriate time to order the parts so that I was not without my car for more than a day. Wednesday evening when I arrived at the dealership the sales manager was not present and no one on duty at the time had any knowledge as to what I was in need of - thus there was no loaner car prepared. After about 30 minutes of dealing with the people on site I was finally offered to take a car home and told that the sales department would contact me the next morning to go over the needed maintenance. I never received a call. When I contacted the service department regarding my car I was told that they had no record of it being there and no idea where the car was. I was told that my car "was missing." The next day when my car was "found" I was told that the parts were going to be ordered and that I would be contacted when they arrived. Later this afternoon someone else from the dealership called to inform me that my new plates had arrived and asked if I would like for them to mail them to me. I of course let them know that my car was actually there and asked for them to be installed while they had my car. I was told that this would be no problem. A week later when my car was finally completed, I went to pick it up - no license plates. Also, the tire balancing that needed to take place was not performed as there was only a "slight" off balance at 65 mph. This "slight" off balance would of course become more noticeable at increased speeds, but they were not going to fix it. I also noticed that one of the head lights had been repaired - but not both. After driving the car home, I realized that the "slight" off balance was extremely prevalent at increased speeds. I then contacted the service department and was told to bring it in so that they could ride with me in order to experience what I was complaining about. When I made the drive out to the dealership a few days later, I was told again that they would not fix it. The sales person also printed off a paragraph from one of his manuals and proceeded to read it to me line by line to explain when my head lights could not be fixed. When I asked why they fixed one and not the other, no one had a straight answer. All in all, my overall experience with this dealership was horrific. The management is poor, the staff is lazy, and customer service is a practice that no one at the dealership is familiar with. I would never recommend anyone to deal with this dealership. More