DeMontrond Mazda

Found a used car online that I was interested in purchasing. Sent the dealer a message and was contacted the following business day about stopping in to check the car. Made an appointment and aske purchasing. Sent the dealer a message and was contacted the following business day about stopping in to check the car. Made an appointment and asked in the mean time if it were possible to have the service records sent to me since the carfax stated the turbos being changed out and some other things. As the turbos being a known issue and replaced under warranty I had no issues with the information, but I just wanted to see as much of the service history as possible before I make a purchase. I was informed by Chris that no service was done to the car at their dealership so that there were no records available. I informed Chris, "Correct me if I'm wrong but if any service was done at any Mazda dealership, then Mazda would have it on file. Other dealerships have been able to contact their mother companies, provide the VIN and be given the cars service history with them. Please contact your service department for clarification. Thank you again for your help." He then responded with, "Sorry Bro it doesn't work like that and I do not have any records to show you,I checked with service and I also check with my used car manager,sorry I can't be of more assistance. It is what it is,either you want the Speed 6 or not." Opening that email was an eye opener to the kind of service the sales staff provides to their potential clients. In this case, my only interaction was with Chris, however I did speak to a Michael on the phone about the car being ready for me to come in and test drive. Michael was pleasant to speak to on the phone. I proceeded to contact the service department myself and spoke to a gentleman there. I would say his name but rather not get him in trouble due to the following: I explained to the serviceman that I was interested in purchasing a used car and provided him with the VIN. He too informed me that there were no services done to the car in their records. I asked him if it were possible to contact Mazda to see what they have on file. In a matter of 5-10 seconds he informed me he was logging into their system and began reading off to me all of the services that were performed that were on file. These items were warranty work only, not the actual oil changes, etc. He informed me of the turbos being replaced under warranty, that work on the purge was done, a motor for the window was done and work on the wheels. He also formed me that the last item was a loud knock heard coming from the engine by the previous owner but the issue was not duplicated so no warranty work was done. I was also made aware that the VVT and timing chain has not been worked on but it was still covered until 70k miles. To all of this, I had no issue and asked about the care packages available. I received an email stating Free Oil Changes, Free Loaner cars for services, a few other things but also a 10 year - 300k engine warranty. When I asked the service man about that he stated he had no idea about what I was talking about and that to his understanding there is no such thing. I then had him explain to me about extended warranty programs they have and he informed me about the ones the do offer...none of which included this one on the email. Long story short, I emailed the sales manager Alex Saldivar and Chris in response to my new knowledge, "Christopher, I am not sure where the change in your approach to sell me came from "bro". If you spoke with your service department they would be able to tell you everything. I called them and they told me everything about the car that I wanted to know. The turbos were changed out in '08, some purge issue was taken care of in '09 and some issue with the tires/wheels came up 3 times in the past. Not too long ago, there was a knock in the engine per the previous owner when starting the car, the service department did not duplicate the issue and that was the last that was heard about it. The turbos, vvt and timing chain are still under warranty until 70k and the car has been inspected already when it was dropped in as a trade in. Thank you for attempting though, however I was able to do it myself. Mr. Saldivar, Would it be possible to get a different sales person when I come in tomorrow? I am still interested in this car but I rather speak with someone willing to earn my business than someone telling me to take it or leave it without attempting to help a customer with a simple question. I apologize if I am out of place but I have worked retail/commission for 10+ years and would never think of communicating with a customer in that manner. Thank you for your time." To which I only got a reply from Chris, "You got it." With all that said, I will not be going to this dealer and I will not tell anyone to go there. When someone will bring up purchasing a car...I will be sure to tell them not to go there. I wish you all the best of luck in purchasing your next car. More

I knew immediately going into the dealership that I wanted to walk away with a new car and my only concern was financing and a monthly payment that we could handle. Before we even walked around the lot wanted to walk away with a new car and my only concern was financing and a monthly payment that we could handle. Before we even walked around the lot and looked at the new cars, Kenny, our sales consultant, worked with us to ensure we found something with a monthly payment that met our needs. We found a car, test drove it, and were working through finance paperwork less than two hours later. The entire process was stress free with much thanks to Kenny and Andre. We will definitely be going back within the year to replace one of our other vehicles. More

I wasn't looking for a new car, but David called and said they had a bunch of good deals on new Mazda 3s, and I would get top dollar for my old Mazda 3. James showed the models available and explained the di they had a bunch of good deals on new Mazda 3s, and I would get top dollar for my old Mazda 3. James showed the models available and explained the differences. He worked to get me the price I needed. Then, Andre (I don't remember his last name) worked to get me GAP insurance at a price I was comfortable with. No one was pushy, and unlike my previous experience, they didn't treat me with disrespect. They also have good deals on maintenance packages so you can keep your new car running like new. More

Good experience at friendly dealership. The visit was good. Chris Danzell wanted to sell me a car (I want someone who wants my business), but was not pushy or aggressive. He is clearly comfortable with good. Chris Danzell wanted to sell me a car (I want someone who wants my business), but was not pushy or aggressive. He is clearly comfortable with himself, knows the business, and knows how to relate to customers. He followed up with me via a phone call the next day, but not in a pushy way--in a friendly way. Sales Manager David was also helpful and friendly. We ultimately ended up buying from a private owner, but I would not hesitate to visit Mazda of Clear Lake again or recommend them. If you are looking for a car, check their inventory on-line, then walk in and ask for Chris Danzell. More

If you're only going to read the first sentence of my review then read this: At Mazda of Clear Lake I felt "helped" not "pressured". I called first asking about the Mazda3 because I thought it was a grea review then read this: At Mazda of Clear Lake I felt "helped" not "pressured". I called first asking about the Mazda3 because I thought it was a great looking car with good reviews. When I made the first phone call to Mazda of Clear Lake, I told Chris I have a 17 year-old son who is 6' tall and wanted to know if he was going to be comfortable in the back seat. Chris was honest and said he would fit in there but would not be overly comfortable for an extended time. I appreciated his honesty. When we got to the dealership he put us in the Mazda3 and let us test drive it. It was a great little car but not what I was really looking to get. So we tried the CX-5, a crossover vehicle. I fell in love immediately! It was exactly what I was looking for. Chris listened to my needs and suggested the vehicle he thought would best suit me. He was incredibly knowledgeable about all aspects of the cars. He even gave me lessons on how all the new whizzers and zoomers worked so I could get in and really have fun with my new car right away. He told me to call or email any time with questions, large or small. The Sales Manager also talked to us extensively and kept the dealership open past closing for us on Christmas Eve! He gave us a very fair price on the car without any hassle. Both of the guys in Finance were wonderful to work with as well. The Finance Manager even made calls to several credit unions himself to make sure we were getting the best possible rates. Add to all the great service, we also get free oil changes, free loaner cars and a whole slew of other perks that don't come with all Mazdas, only with Mazda of Clear Lake Mazdas. More

I went to Clear Lake Mazda in Webster, Tx. to see if I could get a good deal on a 2012 Mazda and see what they would give me for my 2007 Mazda that I had. I walked in the Dealership and right away Chris D could get a good deal on a 2012 Mazda and see what they would give me for my 2007 Mazda that I had. I walked in the Dealership and right away Chris Danzell greeted me. Other car dealerships I had been to (Ron Carter-in Clear Lake in particular) were not very friendly or attentive at all- I left Ron Carter Dealership and came to Clear Lake Mazda- what a difference. I told Chris the Salesman what I wanted and told him what my budget was-I really didn't think I could afford to get a new Mazda at this time because of some previous debt problems, but Chris, and Clear Lake Mazda made it possible for me to get my new Mazda that I love so much! Chris made it super easy thru this buying process. The other person at Clear Lake Mazda that made my buying a car experience good was Finance Manager- Jorge Galvan. Went I went to financing to sign and go other all the paperwork, Jorge explained everything to me and helped me thru this process with a breeze- I have not had very good experiences in the 'Finance' part of buying a car, but Jorge made it so easy for me- he was very helpful, knowledgeable and courteous. My previous experience from another dealership the Finance guy even argued with me about getting an extented warranty on a brand new car that I didn't think I needed at the time, I told him I was ready to walk out and not buy the car-that was only when he stopped arguing with me- that was Joe Meyers Ford/Mazda off 290. Overall, my experence with Clear Lake Mazda was the best , positive car buying experience I have had in all my years of purchasing a vehicle. I would recommend this dealership to others. Mary Alice Arnold More

I would like to thank you once again for the fantastic way your salesman Clay and the Clear Lake Mazda family help me, I purchased a Mazda CX-9 and am very happy with the vehicle, I had lot of question way your salesman Clay and the Clear Lake Mazda family help me, I purchased a Mazda CX-9 and am very happy with the vehicle, I had lot of question and needed extra help finding running board. The Manager and the parts manager went way beyond. To the Managing Partner you have a great Team. at CLEAR LAKE MAZDA. Sincerely, JV COLONNETTA More

I found an exceptional deal on the website, chatted via internet, was called promptly and set up an appointment for the next evening. Friendly greeting at dealership! Chris Danzell is a very knowledgeable internet, was called promptly and set up an appointment for the next evening. Friendly greeting at dealership! Chris Danzell is a very knowledgeable salesman and the test drive was fantastic. We didn't think we even had a chance at financing, much less getting payments within our budget, but with no trade in or money down, Mazda did both. Within only 2 hours we were driving off the lot with our dream car. Then to our surprise we received a call the next morning from Brad, the finance manager. Merry Christmas! Even though we had already been approved at a higher rate and signed the contract, he went above and beyond to get us better financing (5 points lower)! I just had to hug him when we returned to sign the new finance papers. We will be Mazda of Clear Lake customers for life! More

Contacted them through the internet first. Gave me all the information I asked for so I had it before I got there. Got to me fast. Very accommodating and never really pushy. Worked with me well to get the information I asked for so I had it before I got there. Got to me fast. Very accommodating and never really pushy. Worked with me well to get to the price I was looking for. More

We found a 2012 Mazda3 (w/12,000 miles) that we liked on their website and went to look at it that same night. Their website stated that the car was a Certified Pre-owned Mazda, but once we got into the fin their website and went to look at it that same night. Their website stated that the car was a Certified Pre-owned Mazda, but once we got into the finance office we were told that there would be a charge of 750.00+ to Certify the vehicle through Mazda. Also, we were told that the vehicle had a clean CarFax Report and had never been in an accident. With it being night-time and dark out, we thought that the vehicle's paint looked great it the lights on the car lot, and trusted the CarFax and the statements that our salesman Chris made about the integrity of the CarFax program. Well, after getting the car home, the next day I noticed that the vehicle had four heavy runs in the clear-coat, and you could also see dust particles in the coating on the trunk, hood, roof and rear quarter panels. Looking further, I also found that there were fragments of broken glass in the jam of the trunk. The metallics in the paint and the color did match on the entire car though. And there were no signs of flawed, or poor body work, so I let them redo the We Owe to promise that the car would be wet sanded and buffed to remove the runs and dust particles, and replace a trim piece. Chris also stated, prior the the sale, that the vehicle had been fully serviced, inspected and detailed, but we later noticed that the oil service sticker was 1k overdue, and when I checked the oil it was almost black. So I took time out of my Saturday and went back to the dealership. When I went into the service department, I spoke to Mark and told him that the oil was never changed and we were told (by sales)that it was serviced before being sold. He then (supposedly) looked up the vehicle's stock/service info on his computer and said Yes, an inspection and service has been done on the vehicle. I then told him that its obvious that it had not been done the oil is black and the sticker shows 1k passed do, and he told me Well, I'm telling you that it has, but if you want it changed, I'll change it! After he entered the vehicle in for service, he then left for the day. When the service was completed 57 min later (stated as 30 min or less service), Shane, a different service writer, informed me my vehicle was ready and that the oil had in fact not been changed prior to being sold. I then asked him about Mark telling me it had been Serviced and Inspected and he said he must have thought that it had. I said But he said he looked it up and that it had been changed. Why would that be? Does it say in your system that it has?. He said No. Then I asked him about the inspection and he said all vehicles go through a 70 point inspection that they call a PDI. So then I asked, Isn't checking the condition/mileage on the oil part of that inspection?. He then got a bit of an attitude, like Mark did, and said that he didn't know and that I'd have to come back on Monday and talk to Brian, the service manager (who, to this day, has still not returned any of the eight messages we have left him). I know, and common sense would also tell me, that checking oil condition and the window sticker is part of the Pre-Delivery Inspection (PDI). The bottom line: 1)They lied about the vehicle being inspected by their service dept. 2)They lied about the vehicle being serviced (on three occasions). 4)They lied about the vehicle never having been in an accident 5)They wont return our calls about fulfilling the promised We-Owe work on the clear-coat and trim issues. As well as they mislead us about the vehicle being Certified Pre-Owned through Mazda on their website. The quality of their detailing department is very, very poor as well... Update: Still waiting for someone to return our calls and complete what they had promised. We also found that they slipped an additional 500.00 into the loan paperwork on us, plus a dealer inventory tax on top of that. If they try to redeem their wrong doings and fix what they promised us in writing, I'll change this review to reflect our renewed faith in them. Otherwise, We'll stick with it and post as many reviews about our experience as the world wide web will allow, file with the State Attorney General, Consumer Protection Agency and take them to Court for failing to complete the items promised so we would keep the vehicle and allow the loan to fund. More