DeMontrond Mazda | Page 101

There is just to much to write here. I bought a used car approximately 6-8 weeks ago. It was actually delivered to my home 45 miles away as I was going to be out of town when the car had some repairs to ma approximately 6-8 weeks ago. It was actually delivered to my home 45 miles away as I was going to be out of town when the car had some repairs to make before I would purchase. It had a bad spot on on door that needed body work and re-painting, and the tire pressure sensor was always on. I returned home from being gone that weekend on a Sunday. I went out to start the car and it was deader than a door nail. After jumping the car, driving it for about 15 minutes to charge the battery, when I turned off the engine I noticed the headlights would not go off which is what drained the battery. It took about 3 days of emails and phone calls and they finally told me to bring it in. After having the car for over a week (come to find out they sent it to another dealer as it was a Suzuki, and apparently their service department wasn't capable of fixing it). I never received update calls, I always had to initiate a status. Finally after almost 2 weeks they said they found the problem, a bad switch on the stick on the steering wheel and it was now fixed. However, they had rolled down the window after repair and when they tried to roll it up, it wouldn't. So they had to order a new window actuator/regulator. Another week and after I had called and emailed a few times (no they never called me and several times after leaving messages, they wouldn't even return my call), they said it was ready. I went to the dealership again, and when I got in the car, even before trying to start the doors were making sounds as if they were letting off air. I yelled at the service guy, Chris, and he came out and heard the horrible noise as well. So once again, I left the vehicle. Another 3 weeks, no return calls, no customer service what so ever. Finally yesterday when i called them (yes I called them), they said it was ready. So I went to pick it up. When I started the car, the gas needle was not on the E for empty, but in the red as if it wouldn't even register there was any gas, plus the low fuel warning was on. I got out of the car, told Chris I doubted it would even have enough gas to get me to a station so he took the car to the back and put in 5 gallons (I took it in with 3/4's of a tank) and the 5 gallons was barely over the 1/4 mark. I was so put out and disappointed at this point, I just wanted to get away from such a poor service department, the worst customer service I have ever experienced (I've probably purchased 15 vehicles in the last 30 years for me and my family members). When I sent emails to the used car manager and the sales guy I dealt with in the first place telling them how disappointed I was with the time (I had to pay for my first car payment and the increased insurance coverage before I ever even got to drive the car home) and that I wanted to share my experience with the General Manager - guess what? Yes, you're right, no return email or phone call. Even though I have lifetime free oil and lubes, I will never step a foot inside that dealership again. The service department, and the used car sales area should be ashamed of themselves. More

Kizito went above and beyond to satisify my husband and I, the vehicle we recieved was not the initial vehicle we went in to purchase it was better. we walked away fully finance with a 2011 Mazada with 3 m I, the vehicle we recieved was not the initial vehicle we went in to purchase it was better. we walked away fully finance with a 2011 Mazada with 3 miles on it, and all was done in one day, no return for signing and no hassle. Keep it up Kizto see you for our first free all change, 3000 miles! the Whitfield's More

Kizito was friendly and helpful. He allowed us to explore the SUVs on our own and answered questions when we needed him. He did not hover and push us. He allowed us to fall in love with the SUV wit explore the SUVs on our own and answered questions when we needed him. He did not hover and push us. He allowed us to fall in love with the SUV without being turned off by being too pushy. More

My wife and I went to look at the Mazda 2. We had visited other dealerships honda, toyota, nissan. The greetings we got from these other dealerships was not as well recieved as it was from mazda of clear lak other dealerships honda, toyota, nissan. The greetings we got from these other dealerships was not as well recieved as it was from mazda of clear lake! And most other dealerships would not budge off MSRP. Chris Danzell set us up for a test ride, and made us a deal on the Mazda 2 we could not pass up!! Even took my trade in site unseen!! I will recommend this dealership and Chris Danzell to all those in need of a great vehicle!! More

Our salesman, Kizito, was outgoing, friendly and great to work with. He was very knowledgeable and answered any questions that we had. We had a good car buying experience and would recommend Mazda of Clear L work with. He was very knowledgeable and answered any questions that we had. We had a good car buying experience and would recommend Mazda of Clear Lake as well as Kizito. More

Matt was very helpful when I called to inquire about the Mazda3 Sport and very friendly after he sold me the car. I had to wait for the car to arrive due to I having special request that I wanted in the car Mazda3 Sport and very friendly after he sold me the car. I had to wait for the car to arrive due to I having special request that I wanted in the car and while I hade to wait for my new car to arrive Matt offered me water and wanted to make sure I was comfortable as possible as waited on my car to arrive from El Darodo, TX. Bobby the sales manager worked very well with me into getting the car down to the payments that I could afford. I LOVE MY NEW Mazda3 Sport. More

This was the best buying experience I have had. They were true to their word. Basically, I worked out a price via the internet and phone before showing up. Bobbie ensured their price was lower than any other true to their word. Basically, I worked out a price via the internet and phone before showing up. Bobbie ensured their price was lower than any other dealer that I was in contact. They had everything in order for the purchase. There were no additional fees or last minute changes or sales tactics to deal with. The dealership was very well organized and personalized. I definitely felt like a priority and they did everthing possible to make the sale straightforward. More

I was actually visiting the Honda dealer next door but they pretty much ignored me so I wandered over to Mazda since I had a Mazda Miata and loved it. Ryan came out almost immediately and was very sincer they pretty much ignored me so I wandered over to Mazda since I had a Mazda Miata and loved it. Ryan came out almost immediately and was very sincerely friendly. He took me all the way from "I don't know what kind of a car I really want" through the purchase of my new car. Ryan is a very personable, knowledgeable and supportive young man and I will recommend him and this dealership to everyone I know. Thanks for a very positive transaction. I'm so glad they were so indifferent to me at Honda! More

After days of car shopping, my husband and I were getting so frustrated and ready to call it quits for a while. We then realized that Mazda of Clear Lake was one we did not visit and decided to check on-line so frustrated and ready to call it quits for a while. We then realized that Mazda of Clear Lake was one we did not visit and decided to check on-line. With-in an hour of my husband inquiring about a car, he got a response from Jon Candelaria. He quickly responded to each of our questions and called us when we requested. Needless to say, we were very happy with the great deal he gave us on a Mazda 3 and I have a new car. More

I was greeted by David as I got out of my car, he was very nice from the start, respectful and also a fellow Veteran, which was nice. The dealer ships AC was out and he brought my family and myself cups very nice from the start, respectful and also a fellow Veteran, which was nice. The dealer ships AC was out and he brought my family and myself cups of cold water. He did everything he could do to make us all comfortable. It was a painless experience and I am very thankful for that. I have recommended Clear Lake Mazda and David Turner to my sister who now wants a Mazda, after riding in mine. More