DeMontrond Buick GMC

PURE TRASH! !!!!! My experience at this "17925 N Freeway DeMontron GMC" location in Houston was MOST AWFUL! Never in my life have I experienced such terribl !!!!! My experience at this "17925 N Freeway DeMontron GMC" location in Houston was MOST AWFUL! Never in my life have I experienced such terrible service; especially from a dealership where I've purchased and PAID OFF a truck for more than $85K!!! On July 21st, 2026, I went in for a simple oil change, tire rotation and car wash on my husband's truck, which turned out to be the worst experience ever, after sitting in the waiting area for at least 2.5 hours!!! *Upon arrival I mentioned to the service lady (STEPHANIE VAZQUEZ) that my "CHANGE OIL SOON" light came on, and went on to explain to her that I was JUST there three months ago having the oil changed, so I didn't understand why my light was on. My oil could not have been that dirty or broken down. I also informed her that I'd only driven 3400 miles and my light should not have come on. I WENT FURTHER to explain that my husband drives nationally for a living so he only uses the truck on weekends for the most part. She immediately told me: "I'm just going to document that you're experiencing poor oil consumption!" I told her NO, do NOT document such, because that's not the case. I then asked her was she using synthetic oil.... -she said that SHE DIDN'T KNOW! I also asked could she confirm the "amount of miles" that the truck should travel on the oil that's being used. SHE SAID ONCE AGAIN THAT SHE DIDN'T KNOW! (What type of service advisor IS THAT???! -One that DOESN'T know the amount of miles to the next oil change??? -HOWEVER, IT SEEMS THAT SHE'S KEEN ON "OIL CONSUMPTION DIAGNOSTICS" THOUGH!!!😡) I ALSO asked her about the possibility of the last person (who completed the oil change) NOT resetting the service light from last April.... and asked could the mechanic look at the oil BEFORE changing it, so that I wouldn't need to pay for another $100 oil change. That oil should have taken AT MIN 7,500 miles!!! I also informed Stephanie that I have been experiencing constant issues with my head unit, where the clock keeps losing time after constant resets, and she says to me.... "I'll tell them to set your clock again"... I "reiterated" to her that I did NOT need them to set my clock, and that I could do that myself!! I told her that I needed someone to look at it, because after a hard reset, it still doesn't keep time! I went on "ONCE AGAIN" with another complaint letting her know that when I brought the truck in for service last April, they did NOT wash the truck as requested, so I ASKED HER TO BE SURE that the truck was washed. Needless to say.... I DIDN'T RECEIVE ANYTHING THAT I'VE REQUESTED FROM THIS LITTLE GIRL!!!! AFTER WAITING ABOUT 2.5 HOURS in an uncomfortable waiting area, my oil was changed WITHOUT ASKING the mechanic to determine if the oil was still good from April!! To make matters worse,THEY DIDN'T ROTATE MY TIRES, BECAUSE THEY SAID THAT THE LUGS WERE ON TOO TIGHT!!! (which ticked me off even further being that THIS dealership was last to rotate my tires in April!!!) Instead of requesting someone to diagnose the issue with my clock, they tried to reset it again ANYWAY with no diagnostics completed (and it was already losing time while it was sitting on the service drive as I was checking out.) As I walked to my truck to get in....I SEE THAT THEY WERE BATTING 1000 THAT DAY! -THEY DIDN'T EVEN TRY TO SPIT ON MY TRUCK TO CLEAN IT!!! YES, The outside of the truck was STILL FILTHY!!! NO CAR WASH!!!! I went BACK into the service area and requested the assistance of a manager, where I was informed that she didn't know where the manager was, AND IF he was at lunch, she wasn't aware WHEN he'd return! I left your dealership feeling LIKE I'D BEEN COMPLETELY TAKEN ADVANTAGE OF! -I MEAN xxxxx, DECEIVED, AND ABANDONED, AND LEFT TO GO HOME WITH: -A FILTHY TRUCK, POSSIBLE BAD OIL, A CLOCK THAT DOESN'T KEEP TIME, AND TIRES THAT WERE NOT ROTATED!!!! ALL WITH NO SATISFACTION AT ALL!!!!!! More

I want to share my recent experience with the new car sales team. I was prepared to purchase a Sierra 1500 AT4X. First, I was passed from one associate (Steve) to the other (Dereck) due to him going o sales team. I was prepared to purchase a Sierra 1500 AT4X. First, I was passed from one associate (Steve) to the other (Dereck) due to him going out of town. Fine, I understand, but the second associate (Dereck) communication was slow and not up to standards. It’s been almost a week with no response after following up twice. These guys don’t want to sell. They also are dishonest so do your research. Steve told me specific add-ons arrive installed already from GM, but after sending him a screenshot of the sales sticker showing it’s dealer-installed, he goes silent 🦗. If communication and transparency is this difficult while you're trying to earn my business, I have no confidence in what happens if I purchased from this dealership. I had a better experience from both Texan and Wiesner GMC Buick. FYI: I did share my experience with feedback@demontrond.com and no response so save your time. More

Had the best experience, the staff were very helpful and welcoming. They made my day :) welcoming. They made my day :) More

Javier Zapata salesman is an outstanding person to deal with. He listens to us and get us what we need/want in a vehicle! with. He listens to us and get us what we need/want in a vehicle! More

The dealership was well managed the sales people were nice very welcoming juan was great in helping us find the right car nice very welcoming juan was great in helping us find the right car More

Amazing customer service, always felt welcomed. Yahir and Gilberto made the process fast and easy. Definitely coming back when it’s time for another vehicle. Yahir and Gilberto made the process fast and easy. Definitely coming back when it’s time for another vehicle. More

I had a great experience at GMC Buick de Montrond. Troy was incredibly helpful and went above and beyond to make sure everything on my truck was taken care of the right way. He made sure all of my rec Troy was incredibly helpful and went above and beyond to make sure everything on my truck was taken care of the right way. He made sure all of my recalls were up to date, my alignment was done correctly, and my brakes were replaced properly. I really appreciate the attention to detail and the excellent customer service. Thank you, Troy, for making the whole process smooth and stress-free. I highly recommend GMC Buick de Montrond and will definitely be back for future service. More

Amazing experience with Juan. I was nervous initially but Juan made me feel very comfortable and confident by walking me through the process and explaining every detail in a way t I was nervous initially but Juan made me feel very comfortable and confident by walking me through the process and explaining every detail in a way that made me feel very confident about my purchase. He is now my salesman for LIFE! More

Juan muy amable y muy atento lo recomiendo 100%. Siempre al pendiente de todo muy servicial . Gracias Juan !! 100 estrellas Siempre al pendiente de todo muy servicial . Gracias Juan !! 100 estrellas More

The service advisor Emil was very knowledgeable and helpful. He is great at what he does. helpful. He is great at what he does. More