DeMontrond Buick GMC

Excellent dealership and great experience. I love the truck and would come back for my next purchase. James #1 is an excellent salesman who is very professional, very knowledgeable, and gets s I love the truck and would come back for my next purchase. James #1 is an excellent salesman who is very professional, very knowledgeable, and gets straight to the bottom line so you can see what you are buying and be happy with your purchase. Thanks James I love the new truck More

I had an absolutely terrible experience with the service department at Demontrond, and I will never return. I brought my Suburban in on 3/27/26 for a routine oil change, a seatbelt repair, and to have my department at Demontrond, and I will never return. I brought my Suburban in on 3/27/26 for a routine oil change, a seatbelt repair, and to have my squeaky brakes checked. At the end of the visit, I was told I needed both front and rear brakes replaced. That immediately raised a red flag. I had my front brakes replaced in September 2025 at around 50,000 miles. At this visit, my vehicle only had 56,000 miles. When I questioned how brakes could wear out that quickly, the technician, Stephane, couldn’t give me a clear or confident answer and simply said “that’s what the mechanic noted.” I asked to speak with a manager and was told no one was available and that I should call back the following week. I did—multiple times. Over the next two weeks, I made four calls and never received a single response. At that point, my husband and I had no choice but to take time off work to show up in person just to get answers. I arrived at 8:00 AM and asked to speak with a manager. I was directed to James. He claimed he never received my voicemails and said another manager was conveniently out of the country. I explained my concerns again and pointed out how none of this added up. Only then did he bring my vehicle back, physically check the brakes, and confirm they did NOT need to be replaced. Instead of taking responsibility, he blamed a mechanic who also “wasn’t there.” Not once did he apologize—for the misinformation, the ignored calls, or the fact that both my husband and I had to take a day off work to resolve their mistake. This level of customer service is unacceptable. Between the lack of communication, the attempt to sell unnecessary repairs, and the complete absence of accountability, this experience was beyond frustrating. To make matters worse, this isn’t even my first issue with this service department. At my previous visit, they attempted to charge me $700 for a sensor that wasn’t even faulty. It turned out their diagnostic equipment needed an update and was producing incorrect codes. Once updated, the issue magically disappeared. This service department is either severely incompetent or intentionally misleading customers—neither is acceptable. I will never trust them with my vehicle again and strongly recommend others think twice before bringing their car here. More

Juan Liscano provided exceptional service at GMC Demontond, making my 2023 Kia Telluride purchase seamless. Demontond, making my 2023 Kia Telluride purchase seamless. More

The dealer was Professional, courteous and efficient. He made it a quick and painless purchase! I would definitely purchase here again! He made it a quick and painless purchase! I would definitely purchase here again! More

Excellent service. Marc was a pleasure to work with. He provided excellent service. Thank you Marc First time I actually enjoyed purchasing a new vehicle. Ignacio i Marc was a pleasure to work with. He provided excellent service. Thank you Marc First time I actually enjoyed purchasing a new vehicle. Ignacio in the finance department explained all the paperwork that was needed. Thank you Ignacio More

It was a pleasure working with Tiffany, Robert & Veronica. They all were so amazing. Everyone was so patient and explained everything to make me feel super comfortable with the entire buying process Veronica. They all were so amazing. Everyone was so patient and explained everything to make me feel super comfortable with the entire buying process from start to finish. More

He provides excellent service, is helpful and patient, and knows his stuff. He also offers great deals. Highly recommended! and knows his stuff. He also offers great deals. Highly recommended! More

Love my car but not the required purchase of a so called 'coupon book' that I never received & apparently after several attempts to acquire so called 'coupon book' was told that they stopped printing them s 'coupon book' that I never received & apparently after several attempts to acquire so called 'coupon book' was told that they stopped printing them so I have no idea what so called deals I paid for! Shady...... More

Juan was really helpful & patience with us ! ! Definitely deserves this 5 star rating. Really nice and friendly guy, got me a 2026 GMC Sierra for a good deal real quick! ! Definitely deserves this 5 star rating. Really nice and friendly guy, got me a 2026 GMC Sierra for a good deal real quick! More

Excellent service. Everything was very fast, and the previous experience was personalized. High-quality vehicles.” Everything was very fast, and the previous experience was personalized. High-quality vehicles.” More