DeHaven Chevrolet - Service Center

Scheduled on line for oil change & battery replacement received appointment confirmation of oil change battery for my corvette. When returned to pick up corvette only battery changed asked about oil cha received appointment confirmation of oil change battery for my corvette. When returned to pick up corvette only battery changed asked about oil change on appointment service writer said missed oil change clearly on appointment what else did they miss poor service. Not what a loyal GM customer expects Service dept has fallen and I will use other Chevy dealers currently use Cadillac service for my other vehicle and no issues with Cadillac dealer service More

I was pleasantly surprised at how quickly my service was completed, since I was waiting during my oil change! There was also good communication, and they informed me when they were almost finished. Very g completed, since I was waiting during my oil change! There was also good communication, and they informed me when they were almost finished. Very good experience! More

Very friendly, courteous, knowledgeable. Service is completed in a timely manner. Nice overall experience every time. Service is completed in a timely manner. Nice overall experience every time. More

Was waited on immediately and service was completed in a timely manner. Everyone was very friendly and helpful. timely manner. Everyone was very friendly and helpful. More

Initially, the woman who took service call was very pleasant and helpful. That’s where my great experience ended. I was a first time customer and looking for a shop to service vehicle needs(first full pleasant and helpful. That’s where my great experience ended. I was a first time customer and looking for a shop to service vehicle needs(first full service). The day I had my service appointment, my truck was struck by a deer. I figured I would also have the DeHaven body shop do the work, since it was already there. They finished my service and confirmed what I had told them about my battery not holding a full charge, but was told they couldn’t change it because it didn’t test “bad”. This truck has 6850 miles on it. Everything should be in proper working condition. This battery does not allow me to use my trucks full capabilities. It has been an issue since purchase. After my service, it goes to the body shop. This is where my experience turned sour. After their initial inspection, they contact my insurance and had them out for the claim and were cut a check. After I received the initial quote, the only thing noted was the front drivers side door was damaged. I knew that the back door received damage as well and that was then added and later adjusted, and again paid, by insurance. I was contacted June 2, 2025, by Chris, the shop manger telling me my truck was ready. I was able to inspect the repairs. When I went inside to talk to Chris, he asked if I had ever been there before. When I told him no, he said someone with my last name that worked a GM was “difficult to work with”. And then asked if it was my dad. I said no, I work at GM. How much more rude could he be to a new customer? Anyways. The rear door still had substantial visible damage. While examining that, I noticed more damage that had been overlooked on the cab corner and front corner of the bed (which still doesn’t look good). I’m not sure why I’m the one pointing out damage to a body shop that has had my vehicle for at this point 1 1/2 weeks. Then the insurance had to come out for another additional adjustment. Then I get a revised quote with the new damages. That next week goes by and I don’t hear anything. I call June 9, I’m told they are waiting on parts. I call again on June 12 and talk to Austin, DeHaven GM. He says he will look into it. Calls me June 13 at 12:30pm and tells me it will be ready for pickup at 4-4:30pm that day. 4pm my wife and are heading to the dealership and get a text saying the truck would not be ready until Monday June 16. My truck was at your dealership for nearly 4 weeks. I am not satisfied with my service because it did not repair the damage they were paid to and it took far too long for simple body repair. More

The service department was good to work with, but finding out that I have to pay 3% after July 1 added to my bill because I elect to use a credit card. I may be looking for another dealership to use because out that I have to pay 3% after July 1 added to my bill because I elect to use a credit card. I may be looking for another dealership to use because of that reason. More

Very Good follow up , we like the one on one service and drop off. Thanks Shirley... drop off. Thanks Shirley... More

Friendly staff. However, accuracy is concerning. It took almost 2 hours for my oil change due to the fact that my vehicle was confused with another - that did not However, accuracy is concerning. It took almost 2 hours for my oil change due to the fact that my vehicle was confused with another - that did not have a driver waiting in the lounge. About halfway through my wait, I was presented the incorrect vehicle to checkout... In their defense, I almost accepted the vehicle as my own. But, I feel like that is where the number tags and calling customers by name would be useful. More

We are happy with the prompt & courteous service that we receive for our commercial fleet receive for our commercial fleet More

Shirley had my car in and out of service quickly and under the estimated price. Very impressed; will be back and I definitely recommend DeHaven for both sales and service. under the estimated price. Very impressed; will be back and I definitely recommend DeHaven for both sales and service. More