Dave Smith Motors

Chevy Impala Dugan was very friendly and helpful, but I still have problems with the car! But I realize it is not his fault! I do hope to come to Dave Smith one da Dugan was very friendly and helpful, but I still have problems with the car! But I realize it is not his fault! I do hope to come to Dave Smith one day to get a newer car. More

Excellent experience. William Ellis and Stephanie were great to work with. The paper work staff/ closer nice folks. The only negative I have would be no communication with William Ellis and Stephanie were great to work with. The paper work staff/ closer nice folks. The only negative I have would be no communication with the loan document staff until transaction. Automated system email me that I would be contacted soon that never took place. With that being said William did a great job bridging the gap. More

Worst Dealership Ever I will never buy or recommend anyone to buy from you people ever!!! No one returns calls, worst experience ever sales person did not order what I ask I will never buy or recommend anyone to buy from you people ever!!! No one returns calls, worst experience ever sales person did not order what I asked for.. More

disappointed Purchased a new truck from Dave Smiths in 2015 that went amazingly well. In 2017 Totally different experience..No communication, no apologies, lack Purchased a new truck from Dave Smiths in 2015 that went amazingly well. In 2017 Totally different experience..No communication, no apologies, lack of professionalism More

Well worth the trip Did the entire deal over the phone, Dion was really easy to work with. Mark in accessories got the truck just how I wanted it. Flew in picked up my tr Did the entire deal over the phone, Dion was really easy to work with. Mark in accessories got the truck just how I wanted it. Flew in picked up my truck, no hiccups. We will be buying from them again soon. More

Great experience This is the second truck we have purchased from Dave Smith. We drove 500 miles to make the purchase because of the way we were treated the first tim This is the second truck we have purchased from Dave Smith. We drove 500 miles to make the purchase because of the way we were treated the first time we purchased here. LT is very competent and personable and makes you feel like you are his only concern. We worked with him on our first purchase also. The whole process went very smooth from start to finish. I would definitely recommend Dave Smith to other buyers. More

"It sucks to be you" attitude I purchased a used vehicle. The options posted online were not entirely accurate. The sales-person I worked with was rushing, juggling other customers I purchased a used vehicle. The options posted online were not entirely accurate. The sales-person I worked with was rushing, juggling other customers. After the purchase I learned not all published options were actually installed on the vehicle (computer software). When I contacted my original sales person to let him know, at first he said, "We at Dave Smith want you to be satisfied. Let me check with my manager." I heard nothing back. When I reached out again I was told, "Well.... you test drove it so there's nothing we can do about it." I pursued my complaint up the food chain two more levels and got the same response - basically, "It sucks to be you." I tried diligently to approach from the top down but was refused contact with the CEO or a VP. I provided what I though a reasonable compromise was in the context of a letter that showed what a customer-focused response should have looked like. I was finally offer a fraction of a refund... I'm sure just to shut-me-up. More

When I bought my truck i spoke with a salesman and was comparing with my local dealership. He made excuses why the local guys were cheaper. Then he didn't call me back for 4 i spoke with a salesman and was comparing with my local dealership. He made excuses why the local guys were cheaper. Then he didn't call me back for 4 days. I got another salesman who was great. I don't think I got a great deal. It took hours to get the paperwork done. I didn't get a second key or the owners manual and it took 2 1/2 weeks to get that. They didn't return my calls for days sometimes. My overall experience was that I didn't get the truck I wanted and still paid too much and they say they pride themselves on returning phone calls but they don't. More

Great experience. Good people to deal with. Made the deal over the phone. When we arrived there were no surprises. This is the 2nd truck I've bought from them. Both good experiences. Made the deal over the phone. When we arrived there were no surprises. This is the 2nd truck I've bought from them. Both good experiences. More

Very great all all the people very helpful. All my upgrades were done by the time I got all the paperwork done. So many to choose from. Did not rush me through show and tell on the new truck. All my upgrades were done by the time I got all the paperwork done. So many to choose from. Did not rush me through show and tell on the new truck. More