Darling's Audi Bangor

Thank you Fred My 22 year old daughter was in the market to buy her very first new vehicle on her own. Thank you Fred - fabulous experience - Fred made her car buyi My 22 year old daughter was in the market to buy her very first new vehicle on her own. Thank you Fred - fabulous experience - Fred made her car buying experience extremely easy. He was so friendly and helpful - he was up front with her - no BS. He took her out for a test drive to make sure she was comfortable driving the car! He also made me and my other daughter feel like family. He is funny, smart and a great salesperson! It didn't matter the time - he was there with us right through to the end. I would highly recommend Fred Maddocks to everyone I know. Thank you Darlings! Thank you again Fred! More

Unacceptable technican performance. I brought my 2009 Jetta Sportswagen in for its 80,00 mile check, which was exactly as stated and expected. Additionally I had been experiencing a rec I brought my 2009 Jetta Sportswagen in for its 80,00 mile check, which was exactly as stated and expected. Additionally I had been experiencing a recurring problem with my air conditioner. I explained my problem to the the service manger, who is always great, about the air conditioner not always producing cooled air, sometimes it did, but at all times after a while it did not, and this had been going on for a couple of months. I waited to have it addressed until I needed the 80,00 mile check to save a 90 mile round trip. The technician checked the temperature at the vent outlets and reported it was cooling just fine, but said he would road test it to see if there was a problem, which he later reported it did not duplicate the problem for him, so there isn't anything wrong. I knew there was, so during the following week I used our digital oven thermometer by the cooling vent; what I found was that at first it cooled to as low as 53 degrees, but after about 20 minutes, the air conditioner was producing vent temperatures as high as 67 degrees, but never lower than 63 degrees.. It was 77 to 79 degrees on the last test, yesterday, September 26th. Up until this summer, the air conditioner worked just fine. I wish the technician would taken the time and would have truly checked the problem as I explained, which was after a period of time, but now I have another trip. We have another 2009 Jetta, so we know exactly how the AC works. More

At home experience with an unbelievable sales team! I purchased a new 2012 Ford Mustang from Darling's Ford in Bangor Maine. I've never had such a pleasant experience at a dealership before. My salesma I purchased a new 2012 Ford Mustang from Darling's Ford in Bangor Maine. I've never had such a pleasant experience at a dealership before. My salesman Jerry was polite, informative, and extremely accommodating. I found my car a month prior to purchase. Due to uncontrollable circumstances I needed to wait to finalize the sale. Jerry went out of his way to hold the vehicle until I was ready for it. We kept in contact while I was waiting and never once did he make me feel as though I was going to lose the vehicle or was pushed to complete the sale. There was a scratch in the front bumper that had been touched up. He had his shop paint the whole bumper to look as good as new. I don't have one single complaint and Jerry has earned Darling's a lifetime customer. More

Fred Maddocks did an amazing job I had a dying older car and visited the Ford/VW dealership. It was shortly before closing time, but Fred discussed car financing and other unfamiliar I had a dying older car and visited the Ford/VW dealership. It was shortly before closing time, but Fred discussed car financing and other unfamiliar issues with me (it was my first time truly financing a car or spending more than 3 grand for one). The new models were a little out of my price range, and there were only a few used ones there. So Fred took me across the street to Darling's Honda dealership and took me on 2 test drives. He explained some features, helped me get an affordable loan, took the car to get washed, and stuck around to finish the whole process. (Two other guys in the Honda office helped with this process, too, but, unfortunately, I don't remember their names.) We didn't finish until about 9:15pm, long after the official closing time. Fred later found the spare key for me, and he even ordered a manual for me. The man really went the extra mile. More

Dedication of a salesman for a second time I came in to Darlings today to trade in my Jeep and get into a new vehicle. I knew right away when I was considering trading in where to go and who to I came in to Darlings today to trade in my Jeep and get into a new vehicle. I knew right away when I was considering trading in where to go and who to see. Rick Souther helped my best friend get financed after a long and troubling process. He handled it with all the dedication and compassion I have ever seen from an employee. Where I was dealing with troublesome circumstances as well, I knew Rick would be the one to be dedicated enough to see me thru this process and not stop until I got what I needed. He welcomed me with a warm smile and remembered me from months ago. What a good feeling that was. He took into account exactly what I was looking for and searched for the perfect and safe "gem" for me. We ran into troubles with my negative equity from my trade, and it seemed impossible to get an affordable payment. Rick never gave up on me, he exhausted all options until he found a way to get me in a vehicle that was right for me and that I could afford. We landed on a lease with a 2014 Ford Escape which was more than I could have ever asked for. It was in my budget, and a brand new beautiful and safe suv, just what I wanted. It's not every day that you can find a salesman who truly wants the best for you and can be honest about everything from start to finish. He understood exactly what I was thinking and always listened to my concerns and never turned me away. Whenever we reached a roadblock he busted it down and found a way. Someone like this deserves to be recognized. I would suggest Rick to any family member or friend when they are in need of a vehicle. It feels like family when you are at Darlings. I brought my children with me, and a 4 hour car buying process isn't easy for a 2 and 4 year old, but no one got frustrated, they made my children smile, which made me as well. They took the time to get them balloons and say hello to them. Meant the world to me. And Rick always let them play with everything on his desk with a smile on his face. I will forever come back to Darlings for my vehicle needs because I know that I will always get quality service with a smile. I couldn't ask for any more than that. More

Great experience! Jerry Erbes did a wonderful job selling us our truck! We went in just to look and left with a brand new truck! He wasn't pushy and answered every ques Jerry Erbes did a wonderful job selling us our truck! We went in just to look and left with a brand new truck! He wasn't pushy and answered every question we had honestly and matter of factly. Would def buy from him again! More

Jerry Erbes did an awesome job in getting is a new car To whom it may concern, We recently purchased a Ford C-Max hybrid/Energi from Darling, Bangor. Let me back up to explain why. A few weeks ago my wi To whom it may concern, We recently purchased a Ford C-Max hybrid/Energi from Darling, Bangor. Let me back up to explain why. A few weeks ago my wife and I went to fill up my truck and there was a car next to us that we have never seen before. The couple were nice enough to explain that the car was a Ford C-Max hybrid and they absolutely loved it, averaged over 47 MPG and got it to 77 MPG on occasion. They color was Ice Storm. They said if you take a test drive you will but it. So last week after much research on the vehicle, we drove to Bangor from Pembroke, Me (20 minutes from Eastport) in our Subaru Outback. We arrived arrived 9:30 AM and looked around the lot and didn't see any. So we went into the showroom and was met by a smiling Jerry Erbes, Sales Consultant. We sat and chatted about what we wanted to see and then proceeded to look at the C-Max's in the lot. There were a few of them and my wife saw the Ice Storm color one and Jerry proceeded to explain all of the features, including that this model was the Energi plug in. Jerry went on to show us all of the features (I was pretty amazed with his knowledge of this vehicle since this car has only been out for a couple of years). He said lets take a drive and we did. When we sat in it we were amazed by the amount of room up front and the smooth ride. As we were driving, Jerry was explaining all of the bells and whistles of the electronics which blew me away. We came back and started the negotiations. They looked at our Subaru as a trade in and and as we waited for the numbers, Jerry furthered educated us on the different features and of course emphasized the gas mileage we would be getting, averaged over 45 MPG and we could get up to 88 MPG! When the paperwork came back Jerry said it would cost us $570 per month for 54 months with our trade in and we said that we couldn't afford that amount since I retired 4 years ago. So he came back with a better plan, a lease. Nancy and I had explored leasing but couldn't be sold since there are a lot of negatives on leasing vice buying. After he explained all of the number, the bottom line was that the monthly payment would be $100 less that we were paying for the Subaru. I said write it up. He introduced us the Gary in Finance and he furthered our admiration of the people we had met at Darlings. Extremely knowledgeable about the vehicle since he has the hybrid model, we left his office with a great contract for three years, a bumper to bumper warranty including the tires and also received a card for 24 hour road assistance. What a deal. Were they a few negatives? Of course, not with Jerry but with Ford. Spending $35K for a vehicle you would think that the passenger seat would be electric but it isn't. I was also disappointed that this car didn't have the navigation system that I wanted. But overall, it is everything we wanted. We said goodbye to Jerry after ringing the horn (great touch as all the folks applauded!!) and thanked him for everything at 5:30 PM to drive back home. Normally one way to Bangor costs us $18-$25 in gas. When we got home we spent $9.00!! The next day I called Jerry to thank him for all of this help and asked him if there was an after market way to install the navigation system. He said he would explore it and get back to me. He called and said there wasn't but if we had a Smart phone and synced it with "Sync" we would get all of the capabilities of the system except the map. We tried it and it worked well. Overall I was very impressed with the total experience. Buying a car is not on my top 10 things in my bucket list but I have to tell you, Jerry changed that for me, going out of his way to explain everything to us in plain English. I applaud your agency in general and Jerry Erbes in particular for making Darling Motors our go to dealership. By the way we are averaging over 52 MPG driving around 600 miles to date. Now when I see a gas station, I wave to it!!!!! v/r, Rich and Nancy Milano Pembroke, Me More

We are so grateful to have had this experience with Darling We had a breakdown with our Ford F250 diesel on our way to our home in CT because my dad was very ill and hospitalized. Danielle was so gracious and We had a breakdown with our Ford F250 diesel on our way to our home in CT because my dad was very ill and hospitalized. Danielle was so gracious and generous with her time. She stayed past her quitting time and arranged for a tech, Joe to stay also. When he was unable to get the truck started, Danielle asked Matt, (I'm sorry, but I did not get his last name) and Matt & Danielle were able to finally get the air purged out of the system and get us back on the road so I could get home to my dad. Words cannot express our appreciation for the dedication and generosity of these staff members. Darling is indeed fortunate to have such devoted and kind individuals on their staff. Bob & Gloria Sirois More

Awesome service!!! Our brakes fell apart while we were on vacation -450 miles from home! We found Darlings on the internet and dropped in with no appointnent - 3 hours l Our brakes fell apart while we were on vacation -450 miles from home! We found Darlings on the internet and dropped in with no appointnent - 3 hours later we were all fixed!! And Eric was so nice he told us about a place we could walk to to get a sandwich and where we could eat outside with our dogs!! We are grateful we found them!! More

They stand by their parts/work!!! I had a recent transmission issue with my car purchased new in 2008 from Darling Ford/VW/Audi. I dealt with Kevin Kirkbride who demonstrated excellent I had a recent transmission issue with my car purchased new in 2008 from Darling Ford/VW/Audi. I dealt with Kevin Kirkbride who demonstrated excellent customer service above and beyond from start to finish. This dealership stands by their work and their parts and I would buy my next vehicle from this location without hesitation. Kevin communicated well between me and the service department, and kept me updated. Thank you!! Meredith B. More