DICK SMITH INFINITI OF ST. ANDREWS

Michael Brown is wonderful to work with! He went above and beyond to make sure I was happy with my repair. He went above and beyond to make sure I was happy with my repair. More

Initally, we received a message that the vehicle was checked in. We did not receive any updates on the status of the vehicle service throughout the day. Our vehicle was dropped off the day before, for checked in. We did not receive any updates on the status of the vehicle service throughout the day. Our vehicle was dropped off the day before, for a 0800 appt. We called at the end of the day to inquire, because we were not sure of the status or if we would need to make arrangements for a rental. We were told then that the car was ready for pickup. When we asked for a breakdown of what was done, we were told that our service advisor had left early. We proceeded to ask the receptionist if the service advisor on site could discuss the details, she returned and simply stated ; he said the car passed the inspection and for us to reach out to Lucas. He never came out of the office to interact with us. In my opinion, this was poor customer service. What happens next, is there an extended warranty, and will the service advisor call to explain the details? More

Very disappointed ,service has declined since I started dealing with Infinity in 2011.,very frustrating. dealing with Infinity in 2011.,very frustrating. More

My experience is always exceptional! I was disappointed that I was unable to obtain a loaner, but my service was fast so waiting was not an inconvenience. I was disappointed that I was unable to obtain a loaner, but my service was fast so waiting was not an inconvenience. More

Experience was good. Easy to schedule and told me exactly what to expect. No surprises. Easy to schedule and told me exactly what to expect. No surprises. More

I got charged almost $1000 and my car isn’t fixed. The issue didn’t get resolved and my car is down. I didn’t get a survey of anything going on with my car nor a call from the service guy. I knew he i The issue didn’t get resolved and my car is down. I didn’t get a survey of anything going on with my car nor a call from the service guy. I knew he is new; however, I miss Chris Fisher More

I went for oil change and left with a bill for something I believe they caused I believe they caused More

I love Chris he needs a raise, customer service is always top tier and accommodating! top tier and accommodating! More

Good with service. Need to wash truck better. Representative was professional and patient. Thank you Need to wash truck better. Representative was professional and patient. Thank you More

Was having difficulty getting in contact with the service department. My Agent was either not at his desk or just hard to keep up with. I had to keep calling or either popped up to see what was going on with department. My Agent was either not at his desk or just hard to keep up with. I had to keep calling or either popped up to see what was going on with my vehicle. More