DELLA Toyota

HORRIBLE! Gave me crap offer for trade in on my truck with plow and tow package. Offered 6k. Went willing to work on price. Acted like they had already reduced Gave me crap offer for trade in on my truck with plow and tow package. Offered 6k. Went willing to work on price. Acted like they had already reduced cost of vehicle as it was (even though it was a returned lease and HAD to be reduced!) Ended up going to Knights Auto in Plattsburgh and was offered 12.5k and much friendlier service. I will NEVER return to Della Toyota OR recommend them to anyone! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 More

Too bad there isn't a "0" star review Today my wife went to Della Toyota to test drive a vehicle. She ended up leaving mad and crying because the Business Manager insulted/humiliated her i Today my wife went to Della Toyota to test drive a vehicle. She ended up leaving mad and crying because the Business Manager insulted/humiliated her in front of other people for basically telling him she wanted to run it by her husband due to it being $1000 down and a $70/mo increase in payment on a vehicle they didn’t even have in stock. Will NEVER even think about buying from them, ever. More

Great purchase Jerad was so helpful. This was my first new car and he made me feel special. He was so friendly and answered all my questions. Jerad was so helpful. This was my first new car and he made me feel special. He was so friendly and answered all my questions. More

Bait and switch Ran me around for more than a week on a Jeep they listed in one place as automatic and one as manual transmission. Sales woman ASSURED me it was manua Ran me around for more than a week on a Jeep they listed in one place as automatic and one as manual transmission. Sales woman ASSURED me it was manual but was too lazy to put eyes on it. Was about to put down deposit, I'm 90 miles away, and arrange to make a trip over when I got girl in office to confirm. Automatic! No call back from Sales Manager or GM! Never never never will I do business with these fools More

completely disgusted I have bought three brand new trucks through della Toyota and my in-laws have bought three as well. All of my vehicles were financed through Toyota as I have bought three brand new trucks through della Toyota and my in-laws have bought three as well. All of my vehicles were financed through Toyota as well. After having an accident and having my latest tundra totaled out the experience through this vehicle company and its dealership was atroshish. Toyota financial was as rude as they come quoting it could possibly take an additional 45-60 days for the Gap insurance to cover a $400 difference after my original insurance totaled the truck out. After not having a vehical for 45 days and Toyota dragging their feet in every instance I was assured everything would be fine! It was not. My last tundra was financed at 1.9% for five years I was told that the rates wouldn't be that great but they would do their best. well was I surprised. don't let them fool you with WE CAN FINANCE EVERYONE. Heck I am a repeat customer. I have given this company a xxxx ton of money and they tell me I now need to put $7000 down and financed at 16% xxx. The entire time it felt like I was an inconvenience to them. False promises. I had even spoke with the Gary Wells the sales manager and he smiled shook my hand and said they would take good care of me! HA. after a call from James their quote FINANCE guy telling me well I am sorry I just don't know what the problem is I then told them that my own bank would finance the entire deal. Well you should have heard them. I also told them that just out of spite there is no way after being treated the way I have been treated. I will buy a Chevy or a Ford before I ever buy another Toyota product let alone anything from this establishment. More

Bad service there is not a low enough number to rate Della Toyota! Called to have them order a replacement clock, under warranty, and made appointment. Install wo there is not a low enough number to rate Della Toyota! Called to have them order a replacement clock, under warranty, and made appointment. Install would be lengthily so I took day off and made arrangements to have for another vehicle. Dropped car off with the list of problems that needed attention. Clock, speaker not working in door, maintenance required light on and possible slow leak in back tire. Received call that the clock was back ordered, speaker will be ordered and the tire had a nail in the sidewall and could not be plugged. Inquired on cost of new winter tire and install was given $175 for tire and around $30 for mount and balance, so over $200 for ONE tire. I called around area looking for same tire and the price range was from $106 to $118. So bottom line I dropped off car and NOTHING was done except removal of tire. Took vehicle elsewhere and had tire replaced completely for $140. Biggest issue was the attitude and the rudeness from service personal. Staff was very short and talked down to us. When we asked about the maintenance light was advised it was the tire rotation and not the oil change and they did not rotate the tires, "Do you follow me?" was the statement posted to me. Every time we go there is feels as if we are taken for a ride. Buyer beware..... I can't say nicer things about Garrand Toyota but Della is a whole different ballgame. More

Great experience! Mitch Danussi was the most helpful, reliable sales associate. He made the purchase of our Toyota 4-Runner an actual enjoyable experience. He was hones Mitch Danussi was the most helpful, reliable sales associate. He made the purchase of our Toyota 4-Runner an actual enjoyable experience. He was honest and worked hard to give us a great deal. I would recommend Della to anyone. They really look out for our best interest. More

Very friendly and fantastic experience !! For my first time leasing a vehicle I had the most knowledgeable, helpful and very friendly salesperson (Chris Saroj) that anyone could ever want in For my first time leasing a vehicle I had the most knowledgeable, helpful and very friendly salesperson (Chris Saroj) that anyone could ever want in a salesman. If I could rate higher than 5 stars i definitely would do it. He listened to what i was looking for and found exactly what i wanted. Toyota in my book is number one. Will be dealing with them again in the future. Thanks Chris and Della Toyota !!! More

Excellent Service We were looking to purchase a new Toyota Corolla and our sales person, Jared Rabbideau went above and beyond answering our questions and setting up ou We were looking to purchase a new Toyota Corolla and our sales person, Jared Rabbideau went above and beyond answering our questions and setting up our Bluetooth and radio stations. I would give Della Toyota 5 stars and Jared Rabbideau 10 stars More

Fantastic Experience Almost lost hope in all car dealerships. But Della Toyota changed my mind. Wanted a good used truck. They had it. Treated me with respect and dign Almost lost hope in all car dealerships. But Della Toyota changed my mind. Wanted a good used truck. They had it. Treated me with respect and dignity. Price was right and what I wanted. I am going to deal with them for life! More