DELLA Toyota

I met with Jess Walker almost two years ago to discuss my options. Jess was very knowledgeable about the vehicles she sells. She found out what my needs were and helped me get into the right vehicle. I ab options. Jess was very knowledgeable about the vehicles she sells. She found out what my needs were and helped me get into the right vehicle. I absolutely love my Rav4 and I am impressed with the follow-up Jess has done to make sure I am satisfied with my purchase and her service. More

Bought my 4th Toyota Highlander on January 7th, 2013 from Jessica Walker. The transaction took place over the telephone. Ms. Walker was pleasant, easy to work with and the deal was solidified quickly. When t Jessica Walker. The transaction took place over the telephone. Ms. Walker was pleasant, easy to work with and the deal was solidified quickly. When the vehicle was ready for pickup she explained, in detail, how everything operated. Periodically, I receive a call to see how the Highlander is operating and to ask if I have questions. Just had my six month complimentary service and attendant Adam Walton got me in and out quickly. The Highlander is a great vehicle to drive and the staff at Della Toyota are a pleasure to work with. More

This dealership makes it a joy and comfort to visit. I can not say enough good things about the sales lady Jessica Walker that handled my purchase. She takes the time and effort to explain everything in can not say enough good things about the sales lady Jessica Walker that handled my purchase. She takes the time and effort to explain everything in detail and answers any question that come up. I've had experience with the service dep't a few times. They go out of their way to take care of any service in a timely fashion and make your wait pleasant. This is a dealership I would highly recommend to all my friends and aquaintances. More

Very pleasurable purchasing experience. Excellent customer service and great communication. I have been a valued customer for a few years and would consider another truck as they are very willing to customer service and great communication. I have been a valued customer for a few years and would consider another truck as they are very willing to deal. More

Jessica Walker is a wonderful person to deal with while deciding which vehicle to purchase. We have gone to her twice now for our Toyotas. She showed us several vehicles in our price range and was never deciding which vehicle to purchase. We have gone to her twice now for our Toyotas. She showed us several vehicles in our price range and was never pushy. She's very friendly and helpful. Jessica helped us find exactly what we were looking for and made the buying process extremely easy for us. We will definitely be back to see her again in the future! More

Jessica was awesome. Very professional and knew exactly what we were looking for. We will come back to her for our purchases! Epitome of excellence! Thank you Jessica!!! what we were looking for. We will come back to her for our purchases! Epitome of excellence! Thank you Jessica!!! More

Jessica was very professional and exhibited vast knowledge of the Toyota product. She presented herself with enthusiasm and made the purchase of my vehicle an enjoyable experience. knowledge of the Toyota product. She presented herself with enthusiasm and made the purchase of my vehicle an enjoyable experience. More

In June 2012 I bought a 2009 Scion Xd certified used car; nice little car with 35,394 miles on it. Did not expect to pay $1301.50 in February for repairs. I have faithfully maintained the car. When the ch nice little car with 35,394 miles on it. Did not expect to pay $1301.50 in February for repairs. I have faithfully maintained the car. When the check engine light came on Della diagnosed the problem as a defective vapor canister. Della advised the repair was not covered under either the emissions warranty or the 1 year, 12,000 mile warranty. Sadly I had only 1,491 miles over the 12,000 mile warranty. I thought surely Della would make some adjustment under the circumstances. The General Manager ignored a very polite letter, 2 phone calls left on his voice mail, and another follow-up letter. I am very disappointed in this dealership. I won't buy another car from them. Della purchased the Toyota dealership from Garrand's in Plattsburgh. I have purchased several Toyota models, new and used from Garrand's and was always treated as a valued customer. It should not matter if you buy a used car or a new car, your dealership should take care of you, and certainly not ignore you! More

i went in for a simple oil change and tire rotation. seemed pretty simple. when i first pulled up they did not even greet me. they acted like they hated there jobs. just Be happy to have one. they did t seemed pretty simple. when i first pulled up they did not even greet me. they acted like they hated there jobs. just Be happy to have one. they did the work and put it thought the car wash. it left scaches every were. they said there was know way the car was did that. WELL it did i know my truck it did not look like that. More

Not honest, mis-informed regarding what was replaced/damaged on vehicle. Any further questions with salesman were "I don't know" "as far as we knew". Intentionally concealed issues with car dur replaced/damaged on vehicle. Any further questions with salesman were "I don't know" "as far as we knew". Intentionally concealed issues with car during test drive (turned fan on high to hide the fact the fan motor needed replacement, horrible follow-up customer service, non responsive to emails, very unhelpful after the sale was made. More