DCH Wappingers Falls Toyota
Wappingers Falls, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Nice The people there and the members there were very nice and I don't remember the name of the person I bought the car from but he was also a very nice person. nice and I don't remember the name of the person I bought the car from but he was also a very nice person. More
Yaz the salesperson listened to what type of vehicle my wife wanted. We decided that the Highlander was the best vehicle to meet her needs. Yaz entered the data into his laptop and we built the Highlander wife wanted. We decided that the Highlander was the best vehicle to meet her needs. Yaz entered the data into his laptop and we built the Highlander the we wanted. Yaz explained that the dealership did not currently have a 2026 Highlander on the lot. We would have to wait 4 to 6 weeks for delivery. We said that was fine. More
Fast easy welcoming Staff was on top upon arrival got me set up in waiting room, fast service, & Judy found me in the waiting room to let me know all was good go set up in waiting room, fast service, & Judy found me in the waiting room to let me know all was good go More
Organize The staff are pleasant The waiting area is clean The cashier was ok I wish they used covers on the steer wheel when they work on the cars. The cashier was ok I wish they used covers on the steer wheel when they work on the cars. More
All employees were pleasant and helpful. Also informative, respectful and not pushy. They know the product line very well. Also informative, respectful and not pushy. They know the product line very well. More
It was pleasant and all work done within time Just kept me informed abt the progress of service and vehicle was ready when I reached dealership me informed abt the progress of service and vehicle was ready when I reached dealership More
Avi and the team at DCH are very professional and very attentive to questions and keep in contact with us.I would tell anyone to use Avi and DCH. attentive to questions and keep in contact with us.I would tell anyone to use Avi and DCH. More
I had my car towed here for a transmission warantee job. I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutc I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutch job with parts I didnt even need. I had to go there in person and speak with the tech while the transmission was apart to get the real story. I ended up only having to replace the clutch disc and pressure plate. I had gotten the parts end of the ordeal squared away but Matthew had battled me every step of the way trying to get my labor down. I do not know if was misunderstanding me on purpouse. He gave me a quote for 4 hours originally to do a clutch and pressure plate with the transmission already out under warantee; I argued it down to 2.5 hours but that was still a robbery. We settled on 2.3 hours but he had told me a Clutch R&R took 1.7 hours. No matter how many times I told him the transmission was already out and that there is no pilot bearing in this car, he would not understand. When the job was said and done, he had charged me $821.41 in labor at $189 per hour, which cones out to almost 4 and a half hours to replace a clutch and pressure plate with the transmission already out after i unwillingly agreed to 2.5 hours. Matthew Rivera robbed me and when I called to try and settle this with corprate, they could do nothing. This experience has ruined my relationship with DCH Toyota and heavily tainted my outlook on dealerships as a whole. More
Communicative and quick They were very communicative. I was constantly updated and kept in the loop. I was constantly updated and kept in the loop. More







