DCH Toyota of Torrance

I called DCH looking for some parts for a 2008 Toyota Tundra and Mr. Pena helped me out for at least 15min and was really a great person to work with. When I went to pick up my parts he had everything re Tundra and Mr. Pena helped me out for at least 15min and was really a great person to work with. When I went to pick up my parts he had everything ready for me, will do more business with DCH Toyota of Torrance and Mr. Manuel Pena. More

At DCH Toyota it is quick and easy to get an appointment and in an emergency they take care of me without one. When I purchased my truck there every thing went very smooth. If I ever have a problem someone and in an emergency they take care of me without one. When I purchased my truck there every thing went very smooth. If I ever have a problem someone always takes the time to take care of me. I have been working with Mike Gallagher for years. He is honest, quick, and very easy to work with. Keep up the good work. Guy Spencer More

Excellent and honest service.I have taken my car for the past 5 years to this location, the service has been excellent. I feel I am getting a honest evaluation of the problems and the right price too. Mike past 5 years to this location, the service has been excellent. I feel I am getting a honest evaluation of the problems and the right price too. Mike Gallagher takes an excellent care of my car and I trust his opinions 100%. More

My fiancee and I went to Toyota of Torrance dealership after having contact with Julie Frisch via the internet. After our emails and phone correspondence we felt quite comfortable going down to the dealer after having contact with Julie Frisch via the internet. After our emails and phone correspondence we felt quite comfortable going down to the dealership. The moment we arrived at the dealership we were greeted with smiles and kindness. Most dealerships have made us feel like we were the little fishes, swimming in the ocean with SHARKS, waiting to see if we can make it out alive. Not at this dealership! What we most greatful to Julie was that she NEVER made us feel any type of pressure to anything; even when we had to test drive the same vehicle twice. Julie Frisch not only gained our confidence but our loyalty as current and future Toyota owners. We will definetly be returning and recommending this dealership to anyone we know and love shopping for a vehicle. Thank you Julie for making this experience wonderful and painless.. You're the BEST!! Laura Hurley and Jim More

I can't begin to tell you how anxious I was at the thought of buying a new car. Due to the economy and a recent divorce, my credit wasn't very good. I was a bit embarrassed and uncertain going to a thought of buying a new car. Due to the economy and a recent divorce, my credit wasn't very good. I was a bit embarrassed and uncertain going to a dealership to negotiate for a car. I met Sam Killebrew and he is a professional and a gentleman. He patiently showed me car after car. He explained all the features and benefits, making me feel right at home. John Dalpe met with me to discuss all the numbers surrounding the purchase. He was extremely knowledgeble and he listened to my needs. He tailor fitted the payments to my budget. I really felt he cared. I will recommend all my family and friends to Sam and John. Thank you DCH! More

I wish I could choose negative stars for this company!! I wish I could choose negative stars for this company!! I should have read the reviews before I came to this dealership. I too was a victim of the I wish I could choose negative stars for this company!! I should have read the reviews before I came to this dealership. I too was a victim of the sterotypical, deceiving experience of buy/leasing a car. Company Rating; F Sales Staff: F Finance Manager: F Sales Manager: F Even the water fountain in this place gets an F!! DO NOT WASTE YOUR TIME, ENERGY, OR OXYGEN WITH THESE PEOPLE! Go to Manhattan Beach Toyota for superb customer service! I ended up doing so after the three hours of my life that was wasted at this horrible dealership. Do not trust anything they promise! Do not fall for the "If I can get you this deal right now do I have your commitment" and make you initial/sign a some paper. Whomever the sales people run back to and talk to for approval or consulation are by far the most decitful people around. Horrible attitudes and no cooperation whatsoever. They also have no problem laughing and joking about you while you are still in their presence! Very rude and non-respectful people represent this company and sadly the products they sell. They promised me a deal earlier in the week. The minute I was there to sign papers somehow the deal that I was promised, the one which i requested in writing (of course they couldn't provide me with such a document), was now impossible and unimaginable to make happen. I was ready to purchase three vehicles that evening if their attitudes were professinal enough to deserve it. However I felt as a matter of principal, even though I ended up paying a little more at the Manhattan Beach dealership, integrity was far more important than a difference of $50 per month. They just did not lose a sale on 3 cars last night, they lost all the referalls I had began to send them, any future service on my vehicles, and any future purchases from any DCH Auto Group Dealership by me or anyone associated with me. Like I said, unless you are interested in wasting some time and brain cells, do not bother with this place or the people in it. More

Julian was very professional and solicitous. He took his time and did great follow-up. I wish the manager had not played the game of back-and-forth with the value of my trade-in. it was too cliche and almos time and did great follow-up. I wish the manager had not played the game of back-and-forth with the value of my trade-in. it was too cliche and almost like the bad advertising of what to look out for. that took over an hour of my time and was actually insulting my intelligence. unfortunately, in the end i caved and took $1K less than another dealer offered on my lancer oz. shame on me, but i didnt want to drive to hollywood. torrance won by wearing me down with time already spent. i guess it pays to have a man along. as for recommending...probably would, but not to a woman. to offer me $1,500 for a 2003 lancer oz was a total insult and i should have walked away. but then the manager's little game began. More