DCH Toyota of Torrance

Nothing but problems with their finance team I want to start by saying that the gentleman who sold our family the used car was really a good guy, his name was Joseph. If you do come here, see him I want to start by saying that the gentleman who sold our family the used car was really a good guy, his name was Joseph. If you do come here, see him and he will take care of you. The experience went really bad when I met with our finance guy, LEO. The typical suave guy that you would expect from a dealership trying to sell you every dealership add on he can. Etching and door protectors came with all of their calls he said and that would cost right around $1000 post tax for things I did not want. It took some time to at least cut that in half, but he wouldn't budge. Then I told him I did not want an extended warranty, but he proceeded to give me a 10-minute schpeel of how important it was, how GREAT a deal it was, and how even his mother has it (ya probably because he didn't upcharge her an arm and a leg). At this point is was 9:15pm, I was in there with my wife and 3 month old, and we lived about an hour away. I caved and bought the stupid warranty for a whopping $2700 taking the care from 50,000miles to 100,000 miles (mind you this was a Honda which I pay more for because they are reliable). I sat there in silence trying to make a good decision for about 10 minutes looking over the paperwork and took the bait. I should have trusted my gut and intuition. The next day I did a lot of research and found that if I did want a warranty, that I could have gotten it a LOT cheaper. Then I went back and thought about his rationale for why I should get the warranty, and half of it was bogus. Hondas hardly have any issues from 50-100k, and so I decided to cancel it. If I told you about the cancellation process and how awful it has been, it would take me several paragraphs. In the past month, I have called his office and cell many times and left voicemails and have never gotten anything back. He made me come back with my wife and baby (another hour drive each way) to sign cancellation papers. He was not there, and the finance guy I spoke to Jimmy said we both didn't need to be there to sign, just me. Leo is very friendly and helpful up until the deal is done, then he disappears. A month later and I am still working to get this closed up. I have probably called and emailed them 20 times this month without exaggeration. Jimmy (finance) is a good guy and he has been helpful, but at the end of the day Leo needs to finish the paperwork. Jimmy promised everything is going to go through and I would get the money back soon. We shall see. This is why I always have bought private, because dealers are typically greedy and make their money off of how they upsell you: financing, etching and door protectors, warranties, etc. DO YOUR RESEARCH people, and avoid this place like the plage. As of 5/7/2018 I have gotten one call back and it was while I was at work. I called back when Larry said he would be in his office and nothing. Called the next day when he said he would be there and nothing. Left several voicemails since and nothing. I am at a loss, this finance team has not been professional, and I have been nothing but patient to them. More

My experience I will most definitely recommend this dealer to all of my friends and family. carla Stigger really cared about my experience. She reassured me that sh I will most definitely recommend this dealer to all of my friends and family. carla Stigger really cared about my experience. She reassured me that she would make it simple, and she truly did. It was the first time I had a good experience at a dealer. More

Amazing Experience With DAVID I bought a Rav 4 , my sister had recently purchased a car from David Quintero Internet Sales Manager all she did was rave about how amazing he was I bought a Rav 4 , my sister had recently purchased a car from David Quintero Internet Sales Manager all she did was rave about how amazing he was so I had to see myself. He did not disappoint! best shopping experience i have had in my life . will be recommending anyone I know needs a car to go his way !!! More

Best Service I've ever had! I recently went into DCH Toyota after having bad experience after bad experience at other dealerships. I was reaching my limit with car dealerships an I recently went into DCH Toyota after having bad experience after bad experience at other dealerships. I was reaching my limit with car dealerships and was ready to just give up when I met with Carla. She helped me not only feel at home and comfortable with the whole process of buying a new car, but she gave me practical advice and helped me understand car buying! She was patient, courteous, and very knowledgable and, unlike at other brand stores, Carla and the employees at DCH Toyota made me feel welcomed and like I mattered. I am the proud owner of a new Corolla and I couldn't be happier! If you want your car buying experience to be stress-free and leave you feeling amazing, do yourself a favor and go see Carla or any of the people at DCH Toyota in Torrance. More

Pleasant, efficient, knowledgeable and got the job done! I was taken care of very well. I was loaned a car so I could run my errands for the 6 hour service on my air bag. I was taken care of very well. I was loaned a car so I could run my errands for the 6 hour service on my air bag. More

Super happy Bought a 2016 Corolla yesterday and I am super happy. I truly believe I made the right decision by coming here & meeting with Carla Stigger. I will de Bought a 2016 Corolla yesterday and I am super happy. I truly believe I made the right decision by coming here & meeting with Carla Stigger. I will definitely recommend! More

Service with a smile! So happy with my experience at DCH Torrance! Thomas was friendly and knowledgeable and took the nerves away about the car buying experience. Everyone So happy with my experience at DCH Torrance! Thomas was friendly and knowledgeable and took the nerves away about the car buying experience. Everyone was helpful and I felt welcomed, thanks again DCH Toyota! More

Honesty. I purchased a 2018 Toyota Camry SE from Hudson Lee. He was straightforward and honest. He get me a better deal than other dealer that they had offer m I purchased a 2018 Toyota Camry SE from Hudson Lee. He was straightforward and honest. He get me a better deal than other dealer that they had offer me. He get me out of the dealership less than one hour half. I recommended him for anyone that looking for used or New car. More

Easy Peasy Deal I was trying to get a cheap car for my son for school. Spoke to Phillip. Gave me a good price on a new Corolla. It was a no-brainer. He did not just g I was trying to get a cheap car for my son for school. Spoke to Phillip. Gave me a good price on a new Corolla. It was a no-brainer. He did not just give us a good deal. There was no pressure on us at all. I was shopping at my own pace and he was really patient. It is the first time I had such a great experience at a dealership. Look for Phillip for an easy peasy deal! Thanks!!!!! More

Easy purchase Keith was a great Salesman to deal with. Went through the website and gave me a price I could not refuse. I recommend him for anyone one looking for a Keith was a great Salesman to deal with. Went through the website and gave me a price I could not refuse. I recommend him for anyone one looking for a new car More