DCH Toyota of Torrance

The best, again Service writer (Chrissy) is exceptional. Always cordial and concerned that we go away happy and satisfied. Went away satisfied as usual. Will definit Service writer (Chrissy) is exceptional. Always cordial and concerned that we go away happy and satisfied. Went away satisfied as usual. Will definitely come back. More

Liar and a scammer I have been done so dirty by the people in this dealership. I originally thought the workers here were extremely friendly and kind. Boy was I wrong. I have been done so dirty by the people in this dealership. I originally thought the workers here were extremely friendly and kind. Boy was I wrong. (This is not me trying to ruin their business, but what my family and I personally went through). We made a lease agreement on 6/16 and made an early return on my past car. We weren't even looking to get a new car that day because we still had two months left on our old one; however, one of their managers sat us down and tried to make a deal with us. We told him many times that were not interested, but he eventually talked us into it and we made a deal. That being said, one of the deal was that once we turn in our old car we don't have to worry about the remaining payment on that car since we're returning it early and they clearly said that we didn't have to worry about it (We made sure so many times with them). But what do we know. We get bills on our mail saying that we have to make a payment on that car even though we don't even have that car anymore; while also making a payment on the new car we got. At first we thought this was just a mistake and we just ignored it. Couple weeks later, we got another one this time saying that we missed a payment. So I called because I was worried that my credit score was going to go down; however, they said everything is going to take 45 days to process and that I didn't have to worry. But we got ANOTHER bill this time threatening us that they will take our car away even though it was already returned. So today we decided to see what was going on and went to the dealership, and the same manager that helped us get the car and process the lease (name Aldo Ginossi) pretty much said he doesn't remember making that deal, and that he never promised me and my family that they will pay off our remaining lease payment. However, the REASON we agreed to return my car early was BECAUSE they agreed to pay for the remaining of our old lease payment. Now I'm stuck here having to pay for two car payments at once when I don't even have one of the cars and damaged credit score because these people didn't follow through with their words. I have been done so dirty and I would not want anyone to go through what me and my family are going through. More

Beware of "All Used Car Sales are Final" Very poor experience purchasing a used car from DCH Toyota of Torrance. After shaking on the agreement to purchase a 2018 VW Tiguan, the car was take Very poor experience purchasing a used car from DCH Toyota of Torrance. After shaking on the agreement to purchase a 2018 VW Tiguan, the car was taken to be cleaned out and vacuumed while we worked with the finance dept and signed the paperwork. After getting the keys and driving off we realized that the passenger floormat was not returned to the vehicle after being vacuumed out. We called DCH Toyota, and were promised a replacement and would get a call back the following day; we never got a call. We called 4 more times over the next 3 weeks and were told "all sales on used cars are final", and now we're stuck without a floormat that was there when we agreed upon a price! Overall I would definitely not recommend buying anything used from DCH Toyota, they hide behind "all sales on used cars are final" despite things changing after a price was agreed upon and while paperwork was being signed. More

Attention to detail and fair pricing The service advisors were fair and honest and efficiently took care of an unexpected problem and resolved it without hassle. I'm happy to recommend DC The service advisors were fair and honest and efficiently took care of an unexpected problem and resolved it without hassle. I'm happy to recommend DCH Torrance Service department More

Liars, xxxxxxxx & the absolute worst of the worst Absolutely the worst of the worst. xxxxxxxx & Liars. I found a used 2014 Toyota Tundra on Autotrader on 04/28/2019. Contacted them & said I wanted to Absolutely the worst of the worst. xxxxxxxx & Liars. I found a used 2014 Toyota Tundra on Autotrader on 04/28/2019. Contacted them & said I wanted to purchase it. Was advertised for $22k. I got complete radio silence. After 5+ attempts & a semi stern email to everyone on their management staff posted on their website I get a call from Sean Gibbs (Sales mgr). He gives me the out the door price & assures me that he will hold the vehicle & have someone new assigned to me the next day since he was off for the following 2 days. On 04/29/2019 I get a call from Philip - Internet sales. I email him my D/L, Insurance & Address. I live up by San Francisco & they are down south by Los Angeles. I tell him I am paying via cashiers check. Send me the paperwork, Ill have it notarized & I will mail back with money. I will arrange for pickup. YES - no problem is the answer. At 5pm I follow up to ensure paperwork was sent. SILENCE. Next day 04/30/2019 I call & e-mail. Im told it wasnt sent & now I am transferred over to Mark who is the Internet Director. He apologizes & says too late to send paperwork. On 04/31/2019 I get a text paperwork will be out by 2 & we are all set. At 2pm I get a call from Jason saying sorry we cant sell it to you. Thats it & hangs up. I call back ask to speak to General Manager, Sales Manager or anyone in charge. I leave 2 voicemails, 3 messages with staff. Absolutely nothing. I send e-mails - nothing. Absolute silence & no response to any of my attempts. We are now onto 05/02/2019 & I call from a different number & cheerful tone on the voice & ask for Sean Gibbs who answers. When I question him whats going on, he tells me I have to be there in person to buy the vehicle. I explain to him that I am over 7hrs away & I am not negotiating & buying the vehicle at what the asking price to which he directs me the NEW price is $26k+. OH NOW I GET IT. You raised the price over 4k - almost 5k & thats why you dont want to sell it to me. Now the excuse we dont sell over the internet & phone. Only in person. I have email, text, snapshots of all the lies & bull. I have now made my peace that this place will not honor a word they said. Dont BUY HERE or at any of the Lithia stores. They are owned by Lithia group. More

Dealer not lies about gift card Car dealer lies about 20 dollar gift card visited twice called 6times told will mail visited Sean Gibbs sales manager promise card don't trust this de Car dealer lies about 20 dollar gift card visited twice called 6times told will mail visited Sean Gibbs sales manager promise card don't trust this dealer More

Easiest Deal Ever Easiest deal ever. Called to check if the Camry is available. Phillip picked up. Answered every question I had. Gave me my monthly based on my credit. Easiest deal ever. Called to check if the Camry is available. Phillip picked up. Answered every question I had. Gave me my monthly based on my credit. Response was so quick. Checked the car. Signed the papers as discussed. Went home with the car. I never thought it could be this easy. Thank you Phillip for the help and for making the process so easy. Look for him when you need a Toyota. More

Purchase a HIGHLANDER (COSTCO) Recently I purchase a Highlander through Costco Auto Program. I can say it is the best experience buying through DCH Toyota! My Costco Rep is Irene Ri Recently I purchase a Highlander through Costco Auto Program. I can say it is the best experience buying through DCH Toyota! My Costco Rep is Irene Rios who very knowledgeable and well informed salesman who goes over the program smoothly and hassle free. I will like to recommend her if any one is looking for any CAR there to ask for IRENE!!!! More

why you have a bad promotions system and service? bad promotions system and service !! in August 2016 I changed the front brakes of my prius 2012 paying $ 282.81 two weeks later they sent me an email bad promotions system and service !! in August 2016 I changed the front brakes of my prius 2012 paying $ 282.81 two weeks later they sent me an email coupon to change the front brakes for $ 129.77 I went to get the price adjustment and they said they could not. In October of 2018 I changed the original battery 12v of my prius and the cost of installation was $ 150 and $ 192 the battery. Now 4 months later they send me email with free installation coupon when buying the battery with them. When I bought the battery I asked for that kind of promotion and they said that they could not! Toyota keeps track of my car's maintenance and knows what I need. Why did they offer coupon until after I bought the parts? !! It does not matter to pay for a service to have the car in optimal condition but lying is not valid coming from Toyota !! Torrance Toyota I need your answer to my question. More

Jaime was great! Buying a Camry from Jaime was so easy. I’m going to send all my friends and family to him, thank you to everyone at this store for helping me get the Buying a Camry from Jaime was so easy. I’m going to send all my friends and family to him, thank you to everyone at this store for helping me get the car I wanted! More