Back

DCH Subaru of Thousand Oaks

Thousand Oaks, CA

4.8
246 Reviews

3725 Auto Mall Drive

Thousand Oaks, CA

91362

Directions

By Type

246 Reviews of DCH Subaru of Thousand Oaks

November 09, 2024

Service was great, they even made a video of my work. Juan is a very good service advisor, as he followed up with me on the progress of my service. More

by mwrosenberg77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 11, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for the 5-star review! Juan and our team at DCH Subaru of Thousand Oaks were happy to provide great service and keep you informed throughout. We appreciate your business!

November 08, 2024

Good dealership. They make fair deals, are knowledgeable, and friendly. Would recommend. Make sure to get a hat. More

by JS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heath
Nov 11, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear you had a positive experience at DCH Subaru of Thousand Oaks! Thank you for recommending us, and we hope you're enjoying your new hat too.

November 07, 2024

Everybody was very helpful in making my car trade experience positive, especially Heath Parker in sales. More

by sonja444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heath Parker
Nov 07, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that Heath and the team at DCH Subaru of Thousand Oaks made your car trade experience a positive one! Thank you for sharing your feedback with us.

November 07, 2024

Jasmin was great! She even filed my claim with insurance for me. She had the repairs finished early and had the vehicle washed. More

by gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Nov 11, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that Jasmin went above and beyond for you at DCH Subaru of Thousand Oaks! It's fantastic she could assist with your insurance claim and get everything done ahead of schedule. Thanks for sharing your experience!

November 06, 2024

Service on time quick and helpful Kept informed Easy to schedule appointment Good lounge area More

by Linda.tomlinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xxxx
Nov 07, 2024 -

DCH Subaru of Thousand Oaks responded

There is nothing better than a great review. Thanks for giving DCH Subaru of Thousand Oaks your business, LINDA.TOMLINSON!

November 06, 2024

Amazing service. Thanks to Shemar, Joe and Bret. We are very happy with DCH and the services they offer. More

by Kerrydkaplan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
She at, Joe and Brett
Nov 06, 2024 -

DCH Subaru of Thousand Oaks responded

Kerrydkaplan, we're delighted to hear that Shemar, Joe, and Bret provided you with amazing service at DCH Subaru of Thousand Oaks. Thank you for your kind words!

November 05, 2024

If I could give zero stars for these con artists I would. They are wholly unprofessional, non-communicative and manipulative. The worst kind of dealers that give car sales agents a bad name. They charmed us, More

by cornoaim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mathias, Victor, Mike, General Manager
Nov 06, 2024 -

DCH Subaru of Thousand Oaks responded

It's disheartening to hear about your experience, and I apologize for any frustration caused. We strive for clear communication and professionalism at all times, so it's concerning that we fell short here. I'd like the opportunity to discuss this further with you directly in hopes of making things right. Please feel free to reach out when convenient. Thank you. Michael Isham - General Manager - michaelisham@lithia.com

November 05, 2024

I had a fantastic experience at DCH Subaru of Thousand Oaks. The staff was friendly, knowledgeable, and made the car-buying process seamless. They offered great pricing, transparent deals, and excellent c More

by K
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brett Hastings
Nov 06, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear about your fantastic experience at DCH Subaru of Thousand Oaks! Our team is committed to providing friendly and transparent service, so it's great to know we hit the mark. Thank you for recommending us, and enjoy your new ride!

November 04, 2024

Great customer service. Mike Anthony was really knowledgeable and helpful. I'm very happy with my new car. I would recommend this dealer. More

by yauguru55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikeanthony Monette
Nov 05, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that Mike Anthony provided great customer service and helped you find your new car at DCH Subaru of Thousand Oaks. Thank you for recommending us, and enjoy the ride!

November 02, 2024

Great service department, with a friendly and professional staff. Comfortable waiting area with great snacks. More

by Mwilson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Nov 04, 2024 -

DCH Subaru of Thousand Oaks responded

Mwilson, we're delighted to hear you enjoyed the service and amenities at DCH Subaru of Thousand Oaks! Our team always aims to provide a comfortable experience. Thanks for sharing your feedback!

...
4
...