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DCH Subaru of Thousand Oaks

Thousand Oaks, CA

4.8
246 Reviews

3725 Auto Mall Drive

Thousand Oaks, CA

91362

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246 Reviews of DCH Subaru of Thousand Oaks

October 10, 2024

used to go to another dealer but decided to try TO and glad i did! More

by mhoughteling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin
Oct 10, 2024 -

DCH Subaru of Thousand Oaks responded

Thanks for leaving DCH Subaru of Thousand Oaks a review! Have a great day, Mhoughteling!

October 10, 2024

Working with Jasmin Lawson was extremely comforting. She was accommodating, organized, and supportive. I am very unhappy with my Subaru Outback, however, and the danger I was placed in when the battery More

by adriennekentor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin lawson
Oct 10, 2024 -

DCH Subaru of Thousand Oaks responded

Adrienne, we're glad to hear Jasmin provided you with excellent service at DCH Subaru of Thousand Oaks. We're sorry for the issues you've experienced with your Outback and appreciate your feedback. Please feel free to reach out if there's anything we can do to assist further!

October 10, 2024

Jasmine was very helpful and friendly. Subaru takes very good care of its customers. They went all out with customer care for me. Thank you. Excellent job done. More

by Lucky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Oct 10, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for the wonderful feedback! We're delighted to hear that Jasmine and our team at DCH Subaru of Thousand Oaks provided excellent customer care. We appreciate your support and look forward to serving you again in the future!

October 10, 2024

Ron Toosi was amazing. So helpful and so kind. Best experience ever. Would definitely go back. More

by Nkillian18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Toosi
Oct 11, 2024 -

DCH Subaru of Thousand Oaks responded

It's wonderful to know that Ron provided you with absolute customer care at DCH Subaru of Thousand Oaks! Thank you for taking the time to share your experience and highlight our team's efforts. We look forward to assisting you again in the future!

October 09, 2024

Jasmine was so helpful, professional and considerate. I felt heard about my concerns of my car. She listened, made sure it was fixed, and luckily it was fixed within the same day. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine and the gentleman who took in my car to the garage
Oct 09, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that Jasmine provided such attentive and efficient service at DCH Subaru of Thousand Oaks. It's great to know your concerns were addressed promptly, ensuring a smooth experience for you!

October 08, 2024

I liked the dealership and I loved the salesman. He was so helpful and courteous More

by Texas Tan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathias
Oct 09, 2024 -

DCH Subaru of Thousand Oaks responded

Hello, We're glad to hear you had a wonderful experience with our team! Thank you for your positive rating.

October 07, 2024

Happy with the actual service. Problems with on line scheduling, no call backs when messages left for service advisors, waited over 20 min to get an advisor to pick up phone- no lu More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, unknown female on phone who took message
Oct 09, 2024 -

DCH Subaru of Thousand Oaks responded

Julie, I'm glad to hear you were happy with the service itself, but I apologize for any inconvenience caused by our communication issues. We strive to improve and appreciate your feedback. If there's anything else you'd like us to address or discuss further, please feel free to reach out. Thank you. Maximino Rios - Service Manager - maximinorios@lithia.com

October 07, 2024

From my first contact with Mike to picking up my new Legacy I found everyone involved made the process easy. They were honest and attentive. DCH Subaru is a top notch dealership. Car buying was actua More

by cm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Minick, Kevin McDonnagh, Kadar & Maria (Finance)
Oct 07, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that your experience with Mike and the team at DCH Subaru of Thousand Oaks was smooth and enjoyable. It's wonderful knowing our honest, attentive service made car buying a pleasure for you. Enjoy your new Legacy!

October 07, 2024

Christine was extremely helpful and made the whole service process smooth, did an amazing job explaining recommended services. More

by Gotnlck124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Lopez
Oct 08, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that Christine made your service experience smooth and informative at DCH Subaru of Thousand Oaks. Thank you for sharing this positive feedback!

October 06, 2024

Ron, the salesman who sold me the car was really nice and went out of his way to help us in every way possible. A great guy!! More

by Kimberlygermaine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Toosi
Oct 07, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that Ron provided exceptional service during your visit to DCH Subaru of Thousand Oaks! Thank you for sharing this positive feedback, and enjoy your new car!

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