DCH Honda of Mission Valley

Nice and easy. This is my second car from this dealership. I just wish they had fully inspected my vehicle or given me a different one because the front bumper had This is my second car from this dealership. I just wish they had fully inspected my vehicle or given me a different one because the front bumper had some minor defects, which was something I did not notice until coming home. They did buff it out, after me going the following morning but ended up finding more later after I and its too time consuming to go to the dealership. More

I had the most amazing experience! !!!! The individual who helped me was incredible. I think his name was Kai?? He was amazing and provided the best service I have ever had at any store !!!! The individual who helped me was incredible. I think his name was Kai?? He was amazing and provided the best service I have ever had at any store/dealership. He deserves a raise for his service. Especially as a young female he made me feel safe and comfortable which rarely happens at dealerships. Thank you sooooo much! More

Very helpful, courteous, worked hard to make the vehicle affordable, honest, straightforward, friendly, went out of their way affordable, honest, straightforward, friendly, went out of their way More

Never disappointed with their service depart. Car was brought in at scheduled time, signed in, waited for diagnostic and they called a Lift to drive me home, at few hours later I received a c Car was brought in at scheduled time, signed in, waited for diagnostic and they called a Lift to drive me home, at few hours later I received a call that they are sending a Lift to pick me up. Car was fixed... More

GSM Jeff Chapin provided us with the best car deal. The process was straightforward, with no deception, and everything promised was delivered ,and Enzo the salesperson, even delivered our car. I couldn The process was straightforward, with no deception, and everything promised was delivered ,and Enzo the salesperson, even delivered our car. I couldn’t be happier👍👍 More

I know that I can count on Angel Lara in the service department to answer any questions that may arise. I am grateful that he is available via phone or text message as I recently had to take a long trip department to answer any questions that may arise. I am grateful that he is available via phone or text message as I recently had to take a long trip and wanted to make sure my CR-V was good for that drive. He suggested I bring it in for a check up and an oil change which helped give me peace of mind on my roadtrip. Thank you for your amazing help and continued support!! More

Great service, as always. And on time, as it has always been my experience at DCH. And on time, as it has always been my experience at DCH. More

DONT GO THERE Worst car buying experience I've had. Sales department forgot to take off the anti- theft lock when I left the dealership. When I got home car locked itself with keys and phone in the car Sales department forgot to take off the anti- theft lock when I left the dealership. When I got home car locked itself with keys and phone in the car. HONDA printed the 24/7 roadside assistance number incorrectly and I had to personally pay for a locksmith and have my car towed to the dealership the next day. I was told I would be reimbursed. A month went by without any response or reimbursement. I reached out and was told by Kobe the sales manager, that he submitted a request to finance. Two weeks later still no response or reimbursement. Then spoke to Jeff Chapin the gen sales manager who apologized and "would look into it", and get back to me shortly. No response. Horrible service. Lack of accountability. Would not recommend this dealer. More

Chad and Kobe were super friendly and helpful with me making my purchase. Got my IS350 here and loving it so far! making my purchase. Got my IS350 here and loving it so far! More

Todd Harrlet, the sales manager, is a liar and very rude. I would not recommend this dealership to my worst enemy. In my purchase contract, I was told (in writing) that a safety issue would be fixed. After 7 I would not recommend this dealership to my worst enemy. In my purchase contract, I was told (in writing) that a safety issue would be fixed. After 7 days with no contact, I called the salesman and inquired. He told me he would call me the next day, but he did not. At 10 days, I purchased the part myself, and at 14 days, I was called to bring my car in for a detail! I asked to have the sales manager call me two hours later. He called and was rude on the phone when I told him he needed to reimburse me for the cost of the part. He hung up on me! After filling out reviews on Yelp and another site, I was put in touch with Jeff Chapin and was told he was the real sales manager. The problem is that with this dealership, birds of a feather flock together. I have been back and forth with Jeff for two months. He has promised me that he will refund me. He has even gone so far as to send me an email saying, "CHECK IS IN THE MAIL." This was on 12/8/23. Still no check. Why is it so hard to reimburse me $66.54? More