Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we value feedback as it is instrumental in helping us ensure that every customer experiences the best of our service. We're sorry to hear there were some areas we fell short on during your visit. We strive to go above and beyond for all our customers and it sounds like we missed the mark this time. Our Service department is usually very particular when it comes to thoroughly cleaning vehicles. Rest assured, I will have this addressed with our team so we can make sure such an incident does not occur in the future. Your satisfaction and safety are of utmost importance to us, please don't hesitate to reach out if you have any additional questions or concerns regarding your visit.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we really appreciate it. We strive to provide our customers with a fast and efficient service experience, so I am very sorry that we didn't use the fastest way to reach you. In order for us to make changes and improve our customer service, this kind of feedback is incredibly valuable. Again, please accept our sincere apologies for not being able to make contact. If there's anything else that we can do please do not hesitate getting in touch with us. We hope that you will choose Cumberland Toyota on your next car service.

Cumberland Toyota responded

Thank you for your recent visit to Cumberland Toyota. I apologize for the computer mix up that resulted in the service department being short staffed and over booked during your visit. I am sorry that this caused an inconvenience to you. Our team is committed to providing excellent customer experiences and we are disappointed to hear that we have fallen short of this goal. We take feedback from our customers very seriously, and I'll be sure to pass along your comments to our management team so they can investigate further and make improvements where needed. If there is anything else we can do for you, please do not hesitate to let us know!

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We value you as a customer and are continually striving to provide the highest level of service. It's great to hear that our team was polite while helping you get your defroster fixed; that type of care is always paramount for us. We genuinely appreciate your kind words, will be sure to pass them on to the team, and look forward to seeing you next time!

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota. We appreciate your feedback and the fact that you found Jasmine to be great and the place organized. We strive to ensure that every employee is treated fairly, with respect, dignity, and is provided with competitive compensation packages. We have zero tolerance for any kind of unfair labor practices in our organization and this gets the utmost attention from the management. Any comment of that nature by a technician demands immediate investigation. This matter has been addressed and proper corrective action has been taken so as to ensure it does not re-occur in future. Once again, thank you for alerting us about this issue so that we can take appropriate measures to provide fairness among all employees. We look forward to serving you again soon with our best service levels.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, and for giving us such an outstanding score! We are pleased to learn that Jenny was able to be helpful in answering all of your questions, and that you would return our dealership. Please do not hesitate to reach out if you have any additional questions or concerns in the future. We look forward to continuing to meet your automotive needs.

Cumberland Toyota responded

Thank you for taking the time to review your recent trip to Cumberland Toyota. We are glad that everything with your 5k-mile service went as expected. We understand that synthetic oil can be expensive, so we work hard to offer competitive pricing on all of our services. Still, some customers may find that by having their car serviced less frequently they save more money in the long run. We're always here to answer any questions and help you decide what's best for your vehicle--we want it running safely and efficiently for years to come. Thank you again for choosing Cumberland Toyota and providing us with this valuable feedback.

Jg110724 responded

Thank you for the reply. I am still unclear on what is the ideal cost-benefit oil replacement interval for normal in town and on highway using synthetic oil. 5K miles has been a benchmark, but is that true for synthetic oil. Why should I not go to a 7.5K mile oil change interval? BTW, what are the benefits of synthetic motor oil over other motor oil? Again, thanks for the prompt reply.

Cumberland Toyota responded

We are very pleased to hear the quality of service Jenny provided during your visit is reflective of the level of care that Cumberland Toyota strives to offer our customers! It's wonderful you found Jenny to be both courteous and respectful, and we are thrilled to hear they were able to get your vehicle serviced in a timely manner. We thank you for taking the time give us feedback on your experience, it helps us ensure each visitor is taken care of! Thank you for visiting Cumberland Toyota and we look forward to having you again as part of our family.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! It's so wonderful to hear that your experience with us was pleasant and efficient from start to finish. At Cumberland Toyota, we strive to provide quality customer service and it's great to know that you were satisfied with your experience. We greatly appreciate your feedback and we look forward to seeing you again in the near future.

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. It is encouraging to hear that our staff provided you friendly and professional service. We take great pride in striving for excellence in all of our customer interactions, and we are happy to have been able to serve you! Please don't hesitate to reach out to us for any future service needs. Thank you again for coming to see us!