Cumberland Toyota

Cumberland Toyota responded

Thank you for the five star rating. We're glad to hear that our speedy service and cost-effective rates were a satisfying part of your visit. We always aim to make your experience at Cumberland Toyota as pleasant as possible. We truly appreciate your review and look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your kind words and your five-star review of Cumberland Toyota. We recognize that we owe all of our success to the strength of our team, and we are sincerely grateful for your recognition. We believe that the customer experience is paramount to everything else. That's why we strive to ensure every interaction our customers have with us is not only fast but also friendly and professional. After all, great service starts with great people, and we are lucky to have a wonderful staff at our dealership who always put their best foot forward. We're delighted you had such an enjoyable experience at Cumberland Toyota and look forward to serving you again in the future!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we are grateful for your business! We appreciate you noting the good customer service that you received. We aim to provide quality service for every customer and take pride in hearing when our staff succeeds in this goal. We also strive to inform each customer about their future needs related to their vehicle so they can feel assured of a well-maintained vehicle during their ownership journey with us. We hope that everything is smooth sailing with your car from here on in and if there is ever anything we can do for you please don’t hesitate to reach out. Thank you again for your review!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We appreciate both your 3-star rating and candid feedback. Our team's job is to provide a high level of customer service and we understand that it can be a bit disappointing when those expectations are not met. We pride ourselves on making every customer feel respected, cared for, and informed of the services requested or required for their vehicle, and I am sorry to hear you did not have the positive initial interaction that we strive to provide. I'll make sure your comments are shared with our service department so that we may better reach our goals in providing top quality care for future customers. Once again, thank you for trusting us with your business!

Cumberland Toyota responded

Thank you for the glowing review and your loyalty towards Cumberland Toyota! We take pride in providing our customers with exceptional service, so it's always wonderful to hear when we've met their expectations. We also understand that your time is valuable, so we're glad to hear that our team was able to serve you quickly without sacrificing quality. Again, thank you for choosing us and sharing your experience with others. Whatever vehicle needs you have in the future, we hope to have the opportunity to serve you again!

Cumberland Toyota responded

Thank you for taking the time to leave a review about your experience at Cumberland Toyota. We are sorry to hear that it wasn't up to our standard and that you had to return more than once with the same issue. We want all of our customers to have a positive experience when they've come here for service, so we really appreciate your feedback. We understand that car repairs can be costly and time consuming, which is why we try our best to efficiently fix any problems the first time around. Any unresolved issues will require us to run additional tests and further inspection, however given your loyalty over the years, we'll do our best to make this process as streamlined as possible at no extra cost. We value you as a customer and hope we can find a resolution soon. Please reach out directly if there's anything else we can do during this process-we'll be more than happy to help!

smurf42266 responded

Great Job Cumberland Toyota

Cumberland Toyota responded

Thank you so much for your wonderful review of your experience with Cody at the Cumberland Toyota dealership. We take so much pride in providing excellent customer service and it means a lot to us when feedback like yours comes through. We are delighted to know that you left with your dream Jeep and we appreciate your kind words about Cody! Our team works hard every day to ensure our customers have amazing experiences, just like yours, when visiting our dealership. Thank you again for taking the time to share your thoughts; we can't wait to see you again soon!

Cumberland Toyota responded

Thank you for the positive review of your experience at Cumberland Toyota, we really appreciate it! It is so important to us that our customers are comfortable and have a pleasant experience when they come into our dealership. Your satisfied visit is a reflection of the friendly and helpful service provided by our team members and it’s great to hear that we made you want to continue having your vehicle serviced with us. We look forward to welcoming you back soon!

Cumberland Toyota responded

Thank you for your 5-star rating and kind words. We are thrilled to hear that our sales and service staff gave you an easy, enjoyable experience. Here at Cumberland Toyota, we pride ourselves on providing our customers with a stress-free environment and exceptional customer service excellence. We are delighted that we achieved that goal during your recent visit and hope to work with you again in the future when it's time to upgrade to a new Toyota vehicle.