Cumberland Toyota

Cumberland Toyota responded

Thank you so much for your kind words. It's our pleasure to serve you with top notch sales and service. We are thankful to have customers like you who help us to continuously improve our customer experience. We look forward to the opportunity of having you purchase another Toyota from us!

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We appreciate that you found the root of the issue but apologize if there were charges that caused an unnecessary degree of worry and frustration. We strive to provide an exemplary customer service experience and it appears that we did not meet your expectations in this case. The feedback you provided is extremely valuable as it lets us know what we are doing well, and where we need to adjust our processes to better serve our customers' needs. Please allow us another opportunity in the future to show how hard we work to exceed expectations. Thank you for being a valued customer!

Cumberland Toyota responded

We are so glad to hear that our team at Cumberland Toyota provided excellent service for your car and met all of your expectations. We strive to ensure that each customer visit is a positive experience, and we appreciate the kind words! Thank you for giving us an opportunity to make things right. We hope you will join us soon again in the future.

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota, and thank you for bringing this service inquiry to our attention. We strive to provide the highest quality service to all of our customers, so we take this feedback very seriously. We're happy to hear that the process was quick and our staff was helpful. Synthetic oil has longer intervals than regular oil before it needs a replacement, so the 5W30 used is designed to last longer without needing as many oil changes. We understand that you would like more clarification, however, so we invite you to contact us so that we can address your concerns directly. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you so much for your review, and for choosing Cumberland Toyota for your service. We are always glad to hear positive feedback about our services, and that your service was done well. We apologize that the cost of this particular service was higher than expected. Please let us know if there is ever anything else we can do for you! We sincerely appreciate your kind words and look forward to welcoming you back soon.

Cumberland Toyota responded

Thank you so much for the kind words about Fred and Cumberland Toyota. We are absolutely thrilled that you had a great experience with us! It's so important to us that our customers feel taken care of and we appreciate your feedback. We value your trust in recommending us with your friends and family and hope they have the same pleasant experience. We strive to stay ahead of our customer’s needs here at Cumberland Toyota, so we will make sure that Fred receives your kind words. Lastly, please keep an eye out for any service or coupon specials from us in the future if those are things that interest you! Thank you again for choosing Cumberland Toyota, we look forward to working with you soon.

Cumberland Toyota responded

Thank you for the glowing review of your experience at Cumberland Toyota! We are always striving to provide a luxurious and personalized car shopping experience, so hearing feedback like this is really wonderful. We understand how important it is for our customers to be well-informed about their purchase from start to finish, and we're delighted that the call our team made to you helped to solidify your decision. It was likely that first phone call where our relationship began, and we hope that connection will continue long into the future. Your kind words will be shared with the entire team, thanks again!

Cumberland Toyota responded

Thank you very much for your kind words about Cumberland Toyota and particularly Shannon. We take pride in delivering excellent customer service, so I am delighted to hear that we have exceeded your expectations. Please do not hesitate to contact us if you need any more assistance with your vehicle. We look forward to serving you again soon!

gmalouie11 responded

Thank you for your wonderful attention and service.

Cumberland Toyota responded

Thank you for the amazing 5-star review. We are so glad to hear that your experience was pleasant from start to finish. Our goal is excellence in customer service and it's encouraging to learn that we have achieved this with your visit. It truly means everything when our customers make the effort of taking a round trip from Mt Juliet to come see us at Cumberland Toyota. We are grateful for your loyalty and look forward to continuing providing top of the line customer service for many years to come. Thank you again for taking the time to leave this glowing rating - it is truly appreciated!