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Cumberland Toyota

Cookeville, TN

4.5
2,995 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,995 Reviews of Cumberland Toyota

July 26, 2023

Cody is the best. He's very personable and professional. He's always there to answer my questions and even help me with the technical stuff, like connecting my phone. More

by Angelmist1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Cody Thomas
Report | Print
Jul 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us this amazing review, we really appreciate it! We are thrilled to hear that your experience with Cody has been so positive and we love that you have chosen him as your salesman for the past five or six purchases! It is great to know that not only does he give outstanding service but can also help out with technical stuff too. We applaud Cody’s commitment and dedication when it comes to providing exceptional customer service. Thank you again for your kind words!

July 26, 2023

I waited 20 minutes to check my car in and give the service desk my keys. The attendants kept saying they would be with me shortly. I specifically told the attendant I had a slow leak in the right re More

by Puppy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The other lady is not pictured. , Erica Melton
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Jul 26, 2023 -

Puppy responded

See my review above.

July 26, 2023

Normally good. But this last visit was unbelievably horrible. After waiting 1 1/2 hours (usually about 45 mins) I went to service counter and was told my keys were More

by MOMIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DK name of person
Report | Print
Jul 29, 2023 -

Cumberland Toyota responded

Thank you for your review, we apologize for the confusion and inconvenience caused during your latest visit to Cumberland Toyota. We take all feedback seriously and wish to ensure that our guests have a positive experience. We are pleased to hear that you were able to find your car and key fob, but sympathize with the other customer who had their lost keys. Our team is currently investigating the incident further in order to ensure it does not happen again. Again, thank you for bringing this matter to our attention.

July 25, 2023

Almost 2 hours. Rude. No itemized receipt.Didn’t notify needed cabin filter. Too expensive. Have no idea if rotated tires. More

by LUMACK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
Report | Print
Jul 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review of your service experience at Cumberland Toyota. We apologize that your visit took almost two hours and that you did not receive an itemized receipt confirming the services completed. It is also disappointing to hear that you were unsatisfied with the cost of services and our staff's level of politeness. We strive to provide timely, professional, and courteous service and clearly missed this standard on your visit. Your feedback is important to us as we reflect on our processes in order to make improvements. We would like the opportunity to turn this around in some way and will follow up with you directly if provided with contact information. We regret any dissatisfaction caused by this experience and are grateful for your candor!

July 25, 2023

No one takes ownership as to who does what and try to sell you what you don’t need. More

by pradobonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 25, 2023 -

pradobonnie responded

Will not be going there for repairs or oil change

July 23, 2023

Great service, friendly and fast. Easy to work with and very professional. I was fully satisfied. More

by LDFRANKLINMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Joby Allen
Report | Print
Jul 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we appreciate you sharing your experience. We take great pride in providing excellent service and are delighted that you were fulfilled with your visit. Your positive feedback encourages us to continue providing an exceptional experience and we look forward to helping you drive home happy again soon. Sincerely, The Cumberland Toyota Team

July 22, 2023

A Friendly and helpful service advisor every time we come. The price is in line with where it should be. More

by Rlgriff72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota! We are delighted to hear that our service advisors always provide you with friendly, helpful service. Our goal is to ensure all of our customers get the best possible service so they can enjoy their car and the open road. We also strive to offer competitive prices on our vehicles so everyone can find a perfect fit. We hope you continue to have a great experience at Cumberland Toyota and we look forward to serving you again in the future!

July 22, 2023

My car was in service maintenance for a short time. The work done seems to have been complete, and I was informed of upcoming need to replace tires. Thanks! More

by RICHNELSON2001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of employ
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for trusting Cumberland Toyota with your recent maintenance! We are so glad that our team was able to get the work done efficiently and that you were informed of upcoming tire needs. Providing the best customer service is central to our core values at Cumberland Toyota, and we appreciate your feedback. Please don't hesitate to reach out if there is anything else we can do for you!

July 22, 2023

Keep texting me and won't stop even after I text and tell you that you are texting the wrong person More

by JBLOIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever is texting me
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July 21, 2023

Always friendly and very professional. I am a loyal customer because of your people. Thank you More

by KRPARMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lawson , Erica Melton, Franklin Higgenbotham
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

We are humbled to hear such kind words from a loyal customer! At Cumberland Toyota, we're committed to providing excellent service that focuses on you--our customers--and our team understands how important it is to put people first. We'll make sure your compliments are shared with our wonderful staff and thank you again for your continued business. Let us know if there's anything else we can do to help when it comes time for your next visit.

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