Cumberland Toyota

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We are delighted that you had a good experience here. We appreciate your candid feedback, and we understand that communication is key to inspiring customer loyalty and satisfaction. Our goal at Cumberland Toyota is for our customers to always be informed on their vehicle checkout and service status. That is why we have implemented text notifications for when a task is completed or has been checked in. We hope this further establishes convenience – just another way we want to take the best possible care of our customers! Thank you again for your time and your feedback - if there is anything else we can do, please let us know.

Cumberland Toyota responded

Thank you for your review, we apologize for any inconvenience caused. We strive to provide a positive customer experience with every visit and the fact that you felt neglected in this case is unacceptable. At Cumberland Toyota we aim to provide our customers with clear communication and continually reviewed processes which allows us to offer a quality service. Since your feedback was brought to our attention, we have proactively revisited our customer communication strategy and internal processes to ensure smoother transaction. We value each of our customers greatly, and apologize again for any frustrations caused because of this. We would be delighted if you could afford us the opportunity to make it up to you if and when you decide to come back for another visit. Thank you for taking the time to write your review - Your feedback is important to us.

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. I'm pleased to hear that you had a great check in and that you have confidence in our skilled team who service your vehicle. We truly apologize for not having called when your car was ready. We strive to provide excellent customer service every day, and will work to ensure this expectation is met in the future. We value all of your feedback and will use it to help us become an even better dealership for future customers. Again, thank you for your review and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your wonderful review and for being a returning customer! We deeply value your loyalty to Cumberland Toyota and are delighted to hear that you had a great service experience with Roberta. Your ongoing trust in our team gives us the confidence to continue providing excellent services. We look forward to welcoming you when you come back for your third car, and we would like to ensure that you enjoy the same exceptional service as before. If there is anything else we can do for you in the meantime, do let us know. Once again, thank you very much and have a great day!

Cumberland Toyota responded

Thank you so much for the five star review, and for choosing Cumberland Toyota for your service needs! I'm pleased to hear that one of our associates was able to locate and apply your prepaid maintenance plan - we appreciate your patience and understanding while they worked through it. We strive to make sure that every guest has a positive experience at our dealership, and it's great to know that we met this goal with you. If there is anything else we can do for you in the future, please don't hesitate to let us know. Thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted that our friendly and helpful staff were able to help service your SUV in a timely manner. It's always rewarding when we can exceed customer expectations and we are so glad that it worked out well for you. We hope you enjoy your SUV and if there is ever anything else we can do, please do not hesitate to come in or contact us. Thank you again for the glowing review and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for bringing your car into Cumberland Toyota for your oil change. We apologize for the long wait and understand how inconvenient this could have been for you. We do our best to accommodate all customers' schedules, however, sometimes certain service appointments require more time than expected and the volume of customers can increase wait times. We value your loyalty and continued patronage and we will make sure to take this feedback into consideration when scheduling future appointments. Again, we apologize for the inconvenience that our wait may have caused and we hope to continue serving you in the best possible way.

Cumberland Toyota responded

We appreciate the generous review of our service department, we strive to provide each and every customer with a professional and timely service experience. It's great to hear this was your experience with us here at Cumberland Toyota, thank you for taking the time to leave your feedback. We hope to see you back soon for any of your future vehicle needs!

Cumberland Toyota responded

Thank you for the kind review. We truly appreciate your feedback. It's an honor to have had you visit us and we're so pleased to know that our service team was able to provide you with a helpful and efficient experience. We understand that everyone has different needs when it comes to automotive service and we strive to make sure that each of our clients feels acknowledged and taken care of. Your opinion matters a great deal to us, and we thank you for giving us the opportunity to turn around your previous perception from two years ago. We look forward to seeing you again soon at Cumberland Toyota. Please don't hesitate to contact us if there is ever anything else we can do for you!

Cumberland Toyota responded

Thank you so much for your kind words, we really appreciate your feedback. We're delighted to hear that Erica was helpful and went out of their way to make sure all of your options were explained thoroughly. Our whole team always strives towards amazing customer service and we value every opportunity to deliver it. Thank you again for choosing Cumberland Toyota!