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Crystal Chrysler Jeep Dodge RAM
Cathedral City, CA
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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387 Reviews of Crystal Chrysler Jeep Dodge RAM
January 31, 2026
Took my car on Saturday…After setting up appt…no record when I arrived..Car wasn’t looked at until Thursday, per the “Service Rep”….No communication, I had to call daily and hear excuses of techs being bus when I arrived..Car wasn’t looked at until Thursday, per the “Service Rep”….No communication, I had to call daily and hear excuses of techs being busy and about some van that had been there for two weeks and they needed to focus on that…Then they shouldn’t have taken my appt! Car was finally ready late Friday…I asked to have an invoice sent to me because surprise surprise issue wasn’t covered…invoice never received as promised. Then I get charged 2% fee for using a CC…Even after paying over $600 for a battery! Industry wide scam…especially at the rates they charge for labor and that built in profit margin….PS car has 29k miles on it…End of the day the service department doesn’t care how long they have your car and has no concerns about staying in communication…and for these reasons is why I would not bring my car back there but also why I would not reward them by buying another vehicle from them…Should have stuck with Hyundai… More
by Doesthismatter
Employees Worked With
Josh
December 12, 2025
Brought my vehicle into the service department. They diagnosed the problem, We talk about options and cost. I feel like they were very fair and helpful. They diagnosed the problem, We talk about options and cost. I feel like they were very fair and helpful. More
by Truck2017
Employees Worked With
Service department Crystal
December 10, 2025
Brought vehicle in for its second oil change/tire rotation and a minor recall repair. Check in was simple and returned about 3 hours later to pick up my vehicle. I was offered an Uber when dropping o rotation and a minor recall repair. Check in was simple and returned about 3 hours later to pick up my vehicle. I was offered an Uber when dropping off my vehicle but I did refuse since I live nearby and don’t mind walking. More
by JoeinSoCal
Employees Worked With
Sergio Ramos
November 29, 2025
These folks don't follow appointments etiquette. Holds your at least 3 + days. 2 days for a diagnosis even after replacing the part they still return the vehicle not fix buy not even checking if th Holds your at least 3 + days. 2 days for a diagnosis even after replacing the part they still return the vehicle not fix buy not even checking if that solved the problem. Was days, money on a rental.... and still nothing. Next jeep deal I called gave a better diagnosis and follows appointments. Shame on these folk for basically being the only jeep deal in the area and forcing people to like it or not. More
by jkingley11
Employees Worked With
Roy and Serg.
