Crown Mercedes-Benz Dublin

Very unprofessional and terrible customer service. The sales representative that greeted us was blatantly rude to our face. We walked into the dealership to be greeted by Tony Ramirez. This was the seco sales representative that greeted us was blatantly rude to our face. We walked into the dealership to be greeted by Tony Ramirez. This was the second time we had been into the dealership as we were there the prior weekend buying a car for my parents. During this time I found a car I liked in which we were coming back to buy the vehicle for my wife. Mr. Ramirez showed us four cars the prior weekend. We had little interaction then just passing off dealer plates and keys since we had another representative that was working with my parents. We left that weekend to think about our decision. When we came back this weekend he said "don't I know you from somewhere?", when we walked in the door. We said yes you helped show us some cars last weekend for my parents. He then stated he was going to get us another representative. I said he did not have to do that since we were coming back to purchase the vehicle for my wife this times we did not have an assigned representative. He then asked why we did not want to work with the last representative and I said it wasn't a big deal and we can work anyone. He then stated "I remember you being difficult, I would not want to work with you". We left the dealership promptly after. Reflecting on the prior weekend we had very little interaction Mr. Ramirez. Maybe this was a case of mistaken identity and he thought we were someone else but I cannot see how an individual can gain the right to be so rude to customers coming in to purchase a vehicle. We have been Mercedes owners for 6 years now and we love the brand. However, we will not be purchasing or servicing our vehicles there again. More

When you drive into the drop off point at Crown an elegant gentleman steps out to greet you and guide you to the appropriate person for your service, at the same time Bob asks about my family and shar elegant gentleman steps out to greet you and guide you to the appropriate person for your service, at the same time Bob asks about my family and shares a bit of humor. Bob is always a pleasure. Todd is the person I prefer and he treats me better than wonderful. Todd has a great sense of humor with an absolutely professional attitude. I, being somewhat of a brick regarding mechanics have to feel confident and comfortable with people who work on my cars. Todd is all that for me, he ensures the work is done, normally by Ron the God of mechanics, another outstanding professional and done as I can afford it. Although over the years of dealing with Crown and five cars the expense has never been scary. During this visit I spoke with Tom Sands regarding my next car which for me will be another Benz. We discussed my car and my expectations for the next four wheel adventure, hopefully the beautiful E coupe. As I mentioned above, confidence for me is an absolute necessity, nothing can run me away from a dealership faster than the “WHAT WILL IT TAKE TO PUT YOU IN THE CAR TODAY” Attitude, vacuum cleaner salesmen are the Bain of sales people, especially cars, and more so in fine cars. Tom the car manger, Glenn in sales and Crag of finance is the best. Pleasant, straight forward with no BS, they offer confidence, outstanding advice and I never feel as though they are pushing me into something I do not want to afford . Five cars and years of great service ensure our vehicle needs will be met at Crown. Thanks, Larry Corley More

My overall experience with Crown was definitely worth it and I was able to be sold my dream car at a fair price. I was treated with great respect by Andy Wetz and suggest any one person looking to buy from and I was able to be sold my dream car at a fair price. I was treated with great respect by Andy Wetz and suggest any one person looking to buy from this dealership to strongly request him. Andy, I didn't realize your service to our great country until now, thank you very much. -Justin Boles, Mercedez owner. More

I purchased a 2007 E350 Diesel from Crown Eurocars in July; after owning the vehicle for only 4 months, the turbo charger experienced a “catastrophic event” and the dealership is refusing to accept respo July; after owning the vehicle for only 4 months, the turbo charger experienced a “catastrophic event” and the dealership is refusing to accept responsibility for the repairs. I had an impartial, authorized Mercedes dealership in Michigan, that has no vested interest in the situation, evaluate the vehicle, it was determined by their mechanic, who has been with Mercedes for 20 years, that the vehicle I purchased from Crown Eurocars had: • The oil changed ONCE prior to my purchasing it • No oil in the engine • No “low oil level” warning lights illuminated • The Service B indicator had been fraudulently reset 45 miles prior to the mileage on the odometer when purchased • The oil filter was covered in sludge (see photo) • The condition of the vehicle upon assessment could not have occurred strictly during the past 4 months/9,000 miles of ownership The dealership asked me to be fair in my assessment of their dealership and make sure I mention that the vehicle had been driven approximately 9,000 since I purchased it and that I declined to purchase the extended service contract; true statements. However, according to the assessment performed by the impartial Mercedes dealer, had the vehicle been properly inspected (even if the oil dip stick been pulled) prior to turning it over for resale, there would have been an indication of serious problems. Additionally, as stated above, the condition of the vehicle could not have occurred strictly during the past 4-months/9,000 miles of ownership. Crown Eurocars will also argue that their service department has nothing to gain by not performing appropriate inspections, as the used car division of the dealership is “their best customer”; while that might be true, their used car division has a lot to gain by not making necessary check and/or repairs (i.e. PROFIT). Additional comments after Mr. Wigler's response: I expect Mr. Wigler or others from Crown Motors to defend their dealership and their decisions as they have a vested interest in the situation. The fact remains: an impartial, authorized Mercedes dealership disagrees in totality your decisions. More

Very professional group of people. Tom Sands is outstanding. We love Crown MB! I highly recommend anyone looking for a new or pre-owned MB. outstanding. We love Crown MB! I highly recommend anyone looking for a new or pre-owned MB. More

I have bought 3 cars now from Crown Mercedes Benz and Mike Gale and have been very pleased with the process all three times. Mike is courteous, patient and knowledgeable and always listened to what I wa Mike Gale and have been very pleased with the process all three times. Mike is courteous, patient and knowledgeable and always listened to what I wanted in a car. Crown Mercedes in Dublin was also very accomodating and has an excellent service department. More

We searched the internet and went to several dealerships over the past two months looking for a Ford Escape. I noticed one at the Crown Eurocars of Dublin website. My husband and I visited the dealership over the past two months looking for a Ford Escape. I noticed one at the Crown Eurocars of Dublin website. My husband and I visited the dealership not knowing what to expect. We were greeted by Andy Wetz who was smiling and very friendly. He made me feel comfortable and just as important as any customer on the lot. We weren't there to spend a lot of money, our budget was around 10,000.00. Andy didn't mind helping us even though our budget was small. We ended making a great deal with Andy's help. I had previously walked out of 4 dealerships because the salesmen didn't believe me when I gave them my maximum budget. Andy, on the other hand, was fine with my budget and told me the vehicle I was looking at could be worked into my budget. Andy was very professional, knowledgeable, and helpful with my car buying experience. I will be sure to refer friends and family to this dealership and especially to Andy. If all salesmen were like Andy the car buying experience would always be a pleasant one. Thank you Andy, we appreciate your professionalism and kindness. More

I recently leased a new 2011 C-Class from Crown. This C-Class is the third car I have leased from Michael Gale and Crown. I continue to return to Crown because of their commitment to outstanding custome C-Class is the third car I have leased from Michael Gale and Crown. I continue to return to Crown because of their commitment to outstanding customer service. More specifically, the experience I have working with Michael Gale far exceeds my expectations. My wife and I appreciate Michael's integrity and straight forward approach. He worked tirelessly to help us find a great deal without us ever feeling pressured. He is punctual, knowledgeable and willing to go that extra mile to ensure a first rate experience. Both my wife and I are comfortable working with Michael because he cares about helping us to make the best possible choices -- be it with Crown or not. Michael is a superb representative for Mercedes Benz. He embodies the class, elegance, and performance that define the Mercedes brand. I will recommend both Crown and Michael to all of my friends and colleagues. I don't believe there is a better person in the business. If I could rate him 10's across the board, I would. Thank you again, Mike. It is always our pleasure working with you. More

Purchased my first Mercedes-Benz @ Crown Mercedes in Dublin on 6/30/2011. I had spent the past six to eight months scouring the internet and visiting local dealerships searching for a 2006 - 2008 CLS t Dublin on 6/30/2011. I had spent the past six to eight months scouring the internet and visiting local dealerships searching for a 2006 - 2008 CLS that was equipped with the options I desired and within my price range. From my initial phone contact with Andrew to the date I purchased my vehicle, Andrew's customer service was outstanding. My work with Andrew exceeded expectations, as he was friendly and candid throughout the process. Post purchase Andrew has continued to provide his assistance in addressing minor issues I have experienced with the vehicle. Keep up the great work Andrew! More

After having a bad experience with rust on my S500, I was quite skeptical about buying another MB. I spoke with several folks at the dealership and everyone was willing to assist. Andrew Ruck spent the aft quite skeptical about buying another MB. I spoke with several folks at the dealership and everyone was willing to assist. Andrew Ruck spent the afternoon with me detailing me on the improvements that were made to the newer cars, as well as understanding my needs for a new vehicle. I settled on a 2009 E320 with Bluetec. The car has been great, not only did it have every feature that I wanted, but the ride is great (much more S-class like than previous E classes that I have owned)and I routinely get 38 mpg on the highway. With traveling back and forth to Cleveland, I must tell you that I have been pleasantly surprised. The entire buying process was simple and easy. Andrew did a great job and I would certainly suggest looking him up when you visit Crown MB. More