Crown Mercedes-Benz Dublin

I came into Mercedes to have the brakes checked on my current Mercedes at that time. I had received a call the night before regarding my car and asking if someone could give me an appraisal. I agreed t current Mercedes at that time. I had received a call the night before regarding my car and asking if someone could give me an appraisal. I agreed to that and decided to make an initial inquiry about used cars while my Mercedes was being appraised. Andrew Ruck came over and asked how he could be of service. I told him I was just mildly interested in a used Mercedes and he was fine with that. I told him that I definitely wanted a Navigation System and thought I wanted silver. He went throuogh the inventory and said he didn't have silver at this point, and pointed out the popularity of white. He basically said that he knew about one particular car that he thought might be of interest. From that point on he was individually interested and facilitated my questions and guided me with information on the cars today. He brought up the car that he thought might be of interest and we took a test drive. I loved the drive and the fact that it was four wheel drive. He offerred to have the car detailed and said I could take it home for the night to see what my husband thought. I was comfortable with Andrew from the first moment and his understanding of this car gave me total confidence. I like having my car explained to me and he was absolutely great with that process. Andrew was never pushy, but always informed and supportive. Bottom line, I bought the car a day later after doing some research on line. He was prompt in getting the numbers to me and when I went back to tell of my decision, he was especially helpful with the workings of all facets of the navigation system, etc. He said he would sit with me after the purchase was final and we would review everything so that I could be coached, rather than told. This was a saving grace. Andrew even arranged to come to my house and program the garage door into the car. He definitely knows how the computer systems work in these cars and actually I have yet to find a question he couldn't answer. I would highly recommend Andrew Ruck with the Mercedes administration. He is kind, respectful, sincere, and extremely knowledgable. Kudos. More

Last Christmas, we purchased a ML 350 from Dustin at Crown and have been extremely pleased with its performance, practicality, and safety. This year, we wanted a small sedan with the same qualities. C Crown and have been extremely pleased with its performance, practicality, and safety. This year, we wanted a small sedan with the same qualities. CJ educated us on the different models. He identified our specific short and long-term needs based upon vehicle criteria and finances. Since we live over 125 miles from Crown and work long hours Monday through Friday, CJ worked with our schedules in the evenings and weekends. CJ was extremely professional and knowledgeable. Once we identified our specific model, color and options, he immediately located our perfect vehicle and facilitated the transaction expeditiously. Dustin provided excellent guidance on the financing and we now have a beautiful C350 Sport Sedan in our garage. CJ and Dustin work together to provide the consumer with an EXCEPTIONAL purchase experience! We felt confident that we made an educated decision with excellent customer service and a great deal on our new vehicle. More

This year I surprised my wife with a beautiful new ML350 for Christmas. Doug did a phenomenal job helping me pick out the perfect car. After helping both my wife and I together pick out her previous Mercede for Christmas. Doug did a phenomenal job helping me pick out the perfect car. After helping both my wife and I together pick out her previous Mercedes, Doug was able to use his prior knowledge of her preferences to guide me toward a vehicle he knew she would love. Thank you so much Doug for making this the most magical Christmas yet! We look forward to working with you again. More

One of the best car sales experiences I have ever had. Matthew greeted our family as soon as we walked through the door I didn't ever think that I would experience this kind of treatment from a dealership Matthew greeted our family as soon as we walked through the door I didn't ever think that I would experience this kind of treatment from a dealership we will buy our next Mercedes from matthew More

I have leased numerous vehicles with Mercedes. Andrew and Dustin made my experience with Crown one that will cause me to return for ALL of my automotive needs. From the professionalism to the personal t and Dustin made my experience with Crown one that will cause me to return for ALL of my automotive needs. From the professionalism to the personal touch, no other can compare. Thank you. More

I really enjoyed my car buying experience at Crown Mercedes-Benz. CJ Sexton was an excellent sales person to work with and made the whole experience much easier than expected. He was attentive, knowle Mercedes-Benz. CJ Sexton was an excellent sales person to work with and made the whole experience much easier than expected. He was attentive, knowledgeable and professional. I chose to special order my vehicle and CJ kept me updated every week on the status of my vehicle which was a nice touch. I would highly recommend Crown and CJ to anyone looking for a great car-buying experience! Thanks, CJ! More

We have now bought 3 ML350's from Ken. Ken is by far the best and easiest salesman that we have ever worked with. Ken goes above and beyond to make our experience easy and painless. From knowing what I like best and easiest salesman that we have ever worked with. Ken goes above and beyond to make our experience easy and painless. From knowing what I like and letting me know when the best deals are to teaching me all about the latest bells and whistles on the vehicle. I would not only recommend Ken but also Crown Mercedes. The best in Ohio! That is why Crown Mercedes will be the only dealership me me! More

Recently purchased a new E-Class. I ended up working with Mike Gale, and thoroughly enjoyed the experience. I wasn't sure of which model I wanted, but Mike was helpful and patient, and really knew the with Mike Gale, and thoroughly enjoyed the experience. I wasn't sure of which model I wanted, but Mike was helpful and patient, and really knew the automobiles. We ordered a custom vehicle and Mike kept up informed throughout the process. When we picked up the vehicle, Mike and the business team made the transaction a snap. Best car buying experience yet. More

This is my third Mercedes and I love it! I have had nothing but top notch service from not only the dealership, but my salesman as well! Mike Gale is the absolute BEST! He is my one and only salesman nothing but top notch service from not only the dealership, but my salesman as well! Mike Gale is the absolute BEST! He is my one and only salesman! I'm looking forward to my next purchase! More

CJ and Tom were an awesome team! I feel like I've known CJ for years. I was greeted with a hug...not a handshake! Wow! Both CJ and Tom were very patient, understanding and accomodating. I was treated like CJ for years. I was greeted with a hug...not a handshake! Wow! Both CJ and Tom were very patient, understanding and accomodating. I was treated like I bought a NEW car not a used one. The level of honesty, the respect of my time and the friendly service was better than Burger King "Have it your way". From the first phone call to the completion of the paperwork, I had an outstanding experience. My purpose for completing this review is to acknowledge the great service I received but also for the people who made it happened to be recognized. Thank's again for a job well done! More