Crown Ford Inc.

I was pleased to see the wide range of inventory of Ford models, eventually selecting the Ford Escape SE. Craig Tsapelis of Crown Ford was exceptional in his customer service. His professionalism, expert kn models, eventually selecting the Ford Escape SE. Craig Tsapelis of Crown Ford was exceptional in his customer service. His professionalism, expert knowledge of emerging auto technologies, and patience with my relentless questions made this purchase especially pleasant. Craig is a gentleman in the truest definition of the term. I'm particularly impressed with the adaptive cruise control features of the Escape, which makes long journeys much more enjoyable. Thanks to the Crown Ford team for your expertise! - Bruce R More

Great personal attention/ Expert service and consideration in helping to assess my automotive needs. They offer an extensive inventory to choose from. Mike Capanelli and his st Expert service and consideration in helping to assess my automotive needs. They offer an extensive inventory to choose from. Mike Capanelli and his staff work very hard to please you. More

Great personal attention/ The entire experience was very positive from everyone involved. The concerns were immediately addressed. My problem was resolved. The staff was friend The entire experience was very positive from everyone involved. The concerns were immediately addressed. My problem was resolved. The staff was friendly and courteous. I am referring all of my friends. More

More Untruths and Layers of Falsehood Here I am again, writing reviews about the untruths and conniving methods of the service center at Crown Ford, Paid 2500 for extended warranty two yea Here I am again, writing reviews about the untruths and conniving methods of the service center at Crown Ford, Paid 2500 for extended warranty two years ago, they told me it covered everything from bumper 2 bumper, as another dealership I am told me should have asked them what it did not cover. Told me Tuesday my bill would be 150$ and not shot one at me for 293$ beside what the extended warranty covered....God help the warranty company( I think). We are talking about a Platinum Ford Truck 2017---bought it early 2019 and it had issues then and I had to spit fire, threaten, run blood pressure up, do review on every car dealership site available. STAY AWAY FROM CROWN FORD. Go to LaFayette Ford, Crown Ford personnel will tell untruths, misconstrue, restrain the truth, and anything else they can to rob the" cradle". I am a retired school administrator, businessman, and law abiding American citizen, but this is the kind of stuff that is putting America in jeopardy by compounding the issues we already face. They told me to change oil, lubricate, balance tires, rotate tires , and 5th flust the radiator that would cost 730$--what, thank goodness i had enough sound mind to say no to that.. Did you folk hear me say STAY AWAY FROM CROWN FORD Russ More

Ford 150 Lariat Lease It was time to replace by leased Explorer. I have dealt wit Bob Cara before and was happy to return to do business with him. He gave me a great deal It was time to replace by leased Explorer. I have dealt wit Bob Cara before and was happy to return to do business with him. He gave me a great deal and a great F150 Lariat. He is a pleasure and makes me feel very comfortable. As a woman I have been treated poorly by dealers and Bob made me feel respected and valued. Thanks, Bob. More

Great personalized service in the sales dept Issac is a gem the service dept is also run very well and customer friendly clean and inviting gem the service dept is also run very well and customer friendly clean and inviting More

Gary the Service Manager once again led his troops through another great service experience for me. Especially in this COVID-19 war the Staff at Crowne Ford were commendable, professional and my Expl through another great service experience for me. Especially in this COVID-19 war the Staff at Crowne Ford were commendable, professional and my Explorer got the tender love and care it needed. More

purchased a Ford F-150 truck from Crown Ford in Lynbrook, NY I originally found the vehicle online A few days later I stopped at the dealership (after work) to look at the vehicle. I felt rushed and pressu NY I originally found the vehicle online A few days later I stopped at the dealership (after work) to look at the vehicle. I felt rushed and pressured to test drive the vehicle. I told a Ryan (salesman) I came in to look at the vehicle, and was not ready to make a purchase. Ryan eagerly rushed me into taking a test drive. After the test drive he began asking me questions regarding purchasing the vehicle and leaving a deposit. Stating “let’s do a credit application, in addition leave as little as $100 and we can hold the vehicle for you”. Feeling pressured I left the deposit. Ryan called me a few days later, eventually I went back to the dealership. One week later I returned and purchased the vehicle. After leaving the dealership a gust of air was blowing trough the Drvier closed door. The door was improperly aligned (as if someone had tried to break-in) That was the source of the air coming in. I returned to the dealership to resolve this issue. The service department was able to resolved some of the air issues The next day I examined the entire vehicle. Not only was the door not properly aligned, the bumpers (front and back) were uneven, scratched, and cracked. At this point I ran a CarFax. The report showed the vehicle had been involved in a front end crash. I immediately to Crown Ford and waited for the salesman. He told me the air bags did not go off. This was considered a “small accident” and that the dealership did not have to make me aware. I ask Ryan (salesman) if the body shop could properly align the door, fender, and the hood. I was told “NO” and that I should have noticed this prior to making the purchase. The door shakes, and air comes through the large gap. When I am driving, Secondly the vehicle stink of cigarette smoke. I work long hours and sadly I could only visit the dealership at night. Disappointed in Crown Ford, Ryan (salesman) and Bob Carra (Owner & GM). Mr Carra would not even look at my vehicle, he stated talk to The salesman. I am now stuck with a vehicle that was in an accident, The hood door and fender are not aligned properly and stinks of cigarette smoke. I work hard for my money, I kick my self in the butt each time I drive my truck and see how I was taken advantage of. Thank you Crown Ford for taking advantage of me. I am now left holding the bag……. More

Great Experience! Always a pleasure to have my vehicle serviced at Crown Ford. Everyone is always so nice, and everything is explained to me before work is done. Always a pleasure to have my vehicle serviced at Crown Ford. Everyone is always so nice, and everything is explained to me before work is done. More

Excellent Service is extremely accommodating, friendly, and efficient. They know me and my Explorer. It seems they work around my schedule and are always avail Service is extremely accommodating, friendly, and efficient. They know me and my Explorer. It seems they work around my schedule and are always available. I get my car back when expected. All the work is done professionally, the car is clean, and there's no waiting...i walk outside and my car and service rep is at the entrance with the keys and a smile. Thanks, Crown Ford, for Keeping America Great! Tom Krol More