Crown Ford Inc.

Gary the Service Manager once again led his troops through another great service experience for me. Especially in this COVID-19 war the Staff at Crowne Ford were commendable, professional and my Expl through another great service experience for me. Especially in this COVID-19 war the Staff at Crowne Ford were commendable, professional and my Explorer got the tender love and care it needed. More

purchased a Ford F-150 truck from Crown Ford in Lynbrook, NY I originally found the vehicle online A few days later I stopped at the dealership (after work) to look at the vehicle. I felt rushed and pressu NY I originally found the vehicle online A few days later I stopped at the dealership (after work) to look at the vehicle. I felt rushed and pressured to test drive the vehicle. I told a Ryan (salesman) I came in to look at the vehicle, and was not ready to make a purchase. Ryan eagerly rushed me into taking a test drive. After the test drive he began asking me questions regarding purchasing the vehicle and leaving a deposit. Stating “let’s do a credit application, in addition leave as little as $100 and we can hold the vehicle for you”. Feeling pressured I left the deposit. Ryan called me a few days later, eventually I went back to the dealership. One week later I returned and purchased the vehicle. After leaving the dealership a gust of air was blowing trough the Drvier closed door. The door was improperly aligned (as if someone had tried to break-in) That was the source of the air coming in. I returned to the dealership to resolve this issue. The service department was able to resolved some of the air issues The next day I examined the entire vehicle. Not only was the door not properly aligned, the bumpers (front and back) were uneven, scratched, and cracked. At this point I ran a CarFax. The report showed the vehicle had been involved in a front end crash. I immediately to Crown Ford and waited for the salesman. He told me the air bags did not go off. This was considered a “small accident” and that the dealership did not have to make me aware. I ask Ryan (salesman) if the body shop could properly align the door, fender, and the hood. I was told “NO” and that I should have noticed this prior to making the purchase. The door shakes, and air comes through the large gap. When I am driving, Secondly the vehicle stink of cigarette smoke. I work long hours and sadly I could only visit the dealership at night. Disappointed in Crown Ford, Ryan (salesman) and Bob Carra (Owner & GM). Mr Carra would not even look at my vehicle, he stated talk to The salesman. I am now stuck with a vehicle that was in an accident, The hood door and fender are not aligned properly and stinks of cigarette smoke. I work hard for my money, I kick my self in the butt each time I drive my truck and see how I was taken advantage of. Thank you Crown Ford for taking advantage of me. I am now left holding the bag……. More

Great Experience! Always a pleasure to have my vehicle serviced at Crown Ford. Everyone is always so nice, and everything is explained to me before work is done. Always a pleasure to have my vehicle serviced at Crown Ford. Everyone is always so nice, and everything is explained to me before work is done. More

Excellent Service is extremely accommodating, friendly, and efficient. They know me and my Explorer. It seems they work around my schedule and are always avail Service is extremely accommodating, friendly, and efficient. They know me and my Explorer. It seems they work around my schedule and are always available. I get my car back when expected. All the work is done professionally, the car is clean, and there's no waiting...i walk outside and my car and service rep is at the entrance with the keys and a smile. Thanks, Crown Ford, for Keeping America Great! Tom Krol More

Pleasant & Easy Brought my 2017 Ford Edge with Check Engine Light & Coolant leak with no sign of a leak. Doug took my car in and by the end of the day diagnosed my ca Brought my 2017 Ford Edge with Check Engine Light & Coolant leak with no sign of a leak. Doug took my car in and by the end of the day diagnosed my car had a Factory engine defect and I was getting a new engine. I started to read about the problem in various forums and dealers were taking 4- 6 weeks to give back cars. I got my car back in less then a week. Thank you Doug & Crown Ford!!! Friendly and knowledgeable! More

Service at Crown Satisfied with Crown Ford for over 50 years! I would recommend this dealership to anyone interested in getting high quality service and a friendly and Satisfied with Crown Ford for over 50 years! I would recommend this dealership to anyone interested in getting high quality service and a friendly and knowledgeable staff. More

Disappointed after years of going here I went in to check engine light and headlight / brake light replacement. Everything was fine for 3 days and my engine light came back on again. I spen I went in to check engine light and headlight / brake light replacement. Everything was fine for 3 days and my engine light came back on again. I spend $700 plus to get it fixed and now I need to bring my car back in again. Its a big waste of my time. I feels light I spend $700 just for someone to replace light blubs. More

A great experience. The staff is friendly, efficient and helpful. Work was done well and in a timely manner. My car was thoroughly checked and I was advised of any pote The staff is friendly, efficient and helpful. Work was done well and in a timely manner. My car was thoroughly checked and I was advised of any potential problems. More

Craig Tsapelis is a man of the customer Craig went above and beyond helping my father and I purchase our brand new Ford Escape. He is exceptional at what he does, I was nervous and desperate Craig went above and beyond helping my father and I purchase our brand new Ford Escape. He is exceptional at what he does, I was nervous and desperate for a last-minute deal but instead of taking advantage, Craig treated us like family and made things happen for us. His talent, passion, and care is unmatched. Highly recommend him to anyone out there looking for a car. Crown Ford is extremely lucky to have him! More

Tune-up Plus I brought my Ford Explorer in twice this dealership. They did good repairs both times with no issues. They communicated well. It is also very conv I brought my Ford Explorer in twice this dealership. They did good repairs both times with no issues. They communicated well. It is also very convenience near the Lynbrook train station for commuting. More