Crown Chrysler Dodge Jeep Ram of Chattanooga

Tricia sets a standard for customer service. She is always very customer focused and friendly with a smile. Each time I have visited Crown, I have ask specifically for Tricia because I know that the w always very customer focused and friendly with a smile. Each time I have visited Crown, I have ask specifically for Tricia because I know that the work done on my vehicle; the charges are clearly explained and are accurate. More

Thanks to Eric we have had wonderful service at Crown's service department. It's been a pleasure dealing with him. He's friendly and always there too help. Thanks for always going out of your way. Crown's service department. It's been a pleasure dealing with him. He's friendly and always there too help. Thanks for always going out of your way. More

I recently brought in my 2012 Dodge Charger for scheduled oil change. While I was waiting for services to be done on my car I was browsing around and met Brandon Payne. He had asked if he could assist me wit oil change. While I was waiting for services to be done on my car I was browsing around and met Brandon Payne. He had asked if he could assist me with anything and I had told him I was considering trading in a ford fusion for a small SUV and more family oriented vehicle. He suggested we take a look at the inventory and upon looking we had found a 2012 Jeep Liberty that was exactly what I was looking for. Brandon went and got the keys and we took it for a test drive, he was very knowledgeable of the features of this vehicle and had proved to me that it would be a wise choice for purchase. After much time and patience we were able to work out a deal and do the trade, I am very happy about the new vehicle and will be picking it up today. He was very courteous and respectful to my needs. He went above and beyond the duty to fulfill the sales experience. Brandon had told me he was a new salesman and this was his first sale. I say it was a complete success. Best wishes to him. I hope that his supervisors are taking notice of his sales performance and commend him in a job well done. Sincerely David Perich More

When I first commenced my purchase, I started with a new salesman. While he was friendly and tried to help as much as he could, he did not know the Fiat brand very well. Between the time I ordered my new ca salesman. While he was friendly and tried to help as much as he could, he did not know the Fiat brand very well. Between the time I ordered my new car and delivery, the newer salesman left the dealership and Shannon took over my transaction. He did a great job of following up and ensuring all the details that were negotiated during the initial ordering were taken care of smoothly. Ensuring things like my trade in was handled correctly, the after market leather seats were installed timely and professionally, and that all the paperwork was processed smoothly. Overall I would recommend Crown Fiat and especially Shannon as a sales rep. More

We came in because my wife had seen an internet price for the Dodge Journey and we needed a bigger car due to having a new baby on the way. When we first got there no one welcomed us till Reginald Harris cam the Dodge Journey and we needed a bigger car due to having a new baby on the way. When we first got there no one welcomed us till Reginald Harris came around the corner and welcomed us in and asked us what we were looking for and showed us the Journey. He honored the internet price and worked with us to get the payment were we needed to be and went over all the features of the car and got me and my family some popcorn (none us had eaten lunch). He had the car cleaned and filled the tank for us. More

I brought my Crossfire in for a new convertible top which was under an extended warranty. Service man Jeff Milsaps greeted us at the service bay with a friendly smile. I asked how long it would take be which was under an extended warranty. Service man Jeff Milsaps greeted us at the service bay with a friendly smile. I asked how long it would take before I could pick my car up and he said he would first enquire and get back to me with a time. He called that same afternoon and explained what needed to be done and how long it would take. My car was ready exactly when he said it would be and he called me to let me know I could come pick it up. No hassle, no unnecessary paperwork, a very friendly service experience. Jeff Milsaps answered my questions, promptly returned my calls, greeted us at drop off and pick up with a friendly smile and a hand shake but most of all, he did what he said he would do. More

Tricia was very helpful when we found ourselves bringing a vehicle in disrepair to her while traveling. We were hours from home with two small children. She took care of us, setting us up with a rental and a vehicle in disrepair to her while traveling. We were hours from home with two small children. She took care of us, setting us up with a rental and getting us on our way. She was kind, thoughtful, compassionate, friendly, and a true example of southern hospitality. More

Jeff Milsaps was extremely helpful when I brought in my 2010 Jeep. The A/C was blowing hot air on a very hot Chattanooga day, I thought my compressor was bad. After Jeff and his service team did a thorou 2010 Jeep. The A/C was blowing hot air on a very hot Chattanooga day, I thought my compressor was bad. After Jeff and his service team did a thorough review they couldn't pinpoint the problem because half way through their evaluation the A/C started blowing cold air again. So because the problem seem to "fix" itself Jeff and his team could not recommend replacing the compressor with confidence. To avoid costly and unnecessary repair of my vehicle Jeff recommended that I bring the car back if the A/C started acting up again. I told him "thanks" for being honest with me because the compressor would have sent me back about $900.00. Jeff said that he would rather I "be a customer for life, then for a day." Thanks Jeff!! More

Patricia is very helpful and knowledgable. Although my son did not purchase his vehicle from Crown, she was very polite and respectful to him, in spite of his youth. Our family will use Crown exclusively son did not purchase his vehicle from Crown, she was very polite and respectful to him, in spite of his youth. Our family will use Crown exclusively for our service as long as Patricia "Trish" Neal is employed there. More