Crown Chrysler Dodge Jeep Ram of Chattanooga

Mr. Harrell did everything in his powe I get me into a new truck, we couldn't get the credit backing for it because I have some credit issues to attend to, when those are done I will defiantly be back to new truck, we couldn't get the credit backing for it because I have some credit issues to attend to, when those are done I will defiantly be back to get my first new truck from Mr. Harrell. He even went as far as to offer some advice on how to get my credit back on track. He is a ferocious worker and the right man for the job, I will defiantly be back for service like that, he is my dealer for generations to come. Great work Mr. Harrell you have done your dealership proud! More

I was driving a 2006 Dodge Dakota with high mileage. I was actually still making payments on said vehicle, but I was interested in trading it in for something more gas efficient. Honestly, I just stopped was actually still making payments on said vehicle, but I was interested in trading it in for something more gas efficient. Honestly, I just stopped at the first dealership that caught my eye, which happened to be Crown. Of course the beautiful cars on the lot drew my attention, but the flailing inflatable man was pretty magnificent.. So I pulled in, and before I could even park, I was greeted with a smiling face: Terry Robey! I explained the situation with my truck to him, and he took me to his office to see what my options were. The odds didn't seem to be in my favor at first, but he maintained a pleasant attitude and kept trying to find a deal that would suit me. I'm sure it must be a tad bit disappointing when a customer arrives and explains they have no money to put down, but he never acted like it was a waste of time for him. He gave me a bit of advice, and I started to leave. Before I could even back my truck out of the parking space, he rushed out the door to me and said that I would be able to get a car after all! He and another salesman showed me a 2013 Chrysler 200, which I fell in love with immediately! I took it for a test drive and returned to the office to fill out paperwork. All of the people at Crown were incredibly caring and friendly. They definitely go out of their way to make sure the customers feel at home. I believe I was at the dealership for 3 hours or so, but never was I bored or confused as to what was going on. They explained everything to me plain as day (but not in a condescending manner). I greatly appreciated every single person I came into contact with at Crown. The past experiences I've had at dealerships have never been pleasant, to say the least. I highly recommend Crown to anyone who is looking for a great deal and outstanding service. More

I bought a 2014 Dodge Ram a few days ago from Shannon and Ryan, they by far are the Best salesmen at that dealership. They really treat people like family and not just another customer, I would tell all my f Ryan, they by far are the Best salesmen at that dealership. They really treat people like family and not just another customer, I would tell all my family and friends to buy a vehicle from either of them. In the future when I am ready for another vehicle I will go back there to buy again. More

Because my purchase was a business purchase, my expectations and demands were very specific. Upon making the decision to purchase a vehicle for our new VP of Sales, I contacted Ray West at the Cro expectations and demands were very specific. Upon making the decision to purchase a vehicle for our new VP of Sales, I contacted Ray West at the Crown dealership in Chattanooga via the telephone. I gave Ray my specifications on the kind of vehicle I desired and our purpose for the purchase: size, fuel economy, business needs, etc. Ray immediately gave me a couple of options that exactly fit with the specifications I had provided. Unfortunately for me, my business tasks required that I have multiple conversations with Ray: each time I had to cut off our phone conversation to handle business needs, Ray was extremely understanding and patient with me, and he took multiple calls from me in the same professional, friendly, helpful manner. In the span of a few hours, Ray had the found the perfect option for our business, and, again, because of business tasks, I could not leave the office to see the vehicle first-hand; so Ray took the time to drive the vehicle to my office for our examination. The next morning resulted in our purchase of the vehicle, a pre-owned 2011 Ford Taurus. Again, Ray drove to my office so that I could drive the vehicle back to the dealership to complete the purchase paperwork. Ray and Taralynne had all the paperwork ready for me when I arrived at their office: they answered a few questions I had, and I was on the road to the office in our new car in less than an hour. If the need arises for another vehicle - whether it is for personal reason or business reasons, I will definitely be calling Ray again: he listened to my needs, offered suggestions and alternatives, and went out of his way to make the experience as easy as possible for me. More

Genie was courteous, professional, and helped me find exactly the right truck I needed. It had everything I wanted and more!! This was my first new car buying experience and I was pleasantly surprised a exactly the right truck I needed. It had everything I wanted and more!! This was my first new car buying experience and I was pleasantly surprised at how easy it was. I also have to give a shout out to Tara who worked to get me the best rate on the loan. I really appreciate her help! More

Lindsey Thomas was a great person to work with, she helped us find exactly what we were looking for and made our experience car shopping a very pleasant one! I highly recommend Crown and Lindsey! helped us find exactly what we were looking for and made our experience car shopping a very pleasant one! I highly recommend Crown and Lindsey! More

Ours was a familiar story that you've heard before, we stopped in at the dealership to just look around and see what was available. We hadn't even talked about trading our vehicle at this time. But, we stopped in at the dealership to just look around and see what was available. We hadn't even talked about trading our vehicle at this time. But, Terry met us on the lot within just a few minutes and he was very friendly and open from the start. He went the extra mile to match what we thought we wanted to what they had on hand and we went through several possibilities before we found one that met pretty much all of the things on our want list. Terry stayed with us through the whole process, but he wasn't at all pushy and gave us our space to talk between us when we needed it. He made what we thought was an attractive offer on a truck that we really liked and then we moved inside to talk to Jimmy about trade-in values and financing. Jimmy went to extremes to find us the best loan rates out there and was patient with us through the whole process as well. More

GREAT SERVICE!!! I drove from Decatur, AL to the Crown dealership to pick up a car! I called and worked with Rick Harrell on the deal and Shawn Beard helped me with my paperwork and transfer of the car. dealership to pick up a car! I called and worked with Rick Harrell on the deal and Shawn Beard helped me with my paperwork and transfer of the car. Both were very professional and polite. They were on the level and completely honest with me from start to end. It was the best buying experience I have had to date. Thanks guys! Brad- from Alabama More

I highly recommend going to Genie Carter for any and all car buying needs. I found an F450 via Auto Trader online at Crown Chrysler and Genie helped me get all the info and pictures I needed to say yes ship car buying needs. I found an F450 via Auto Trader online at Crown Chrysler and Genie helped me get all the info and pictures I needed to say yes ship me this truck without ever driving or seeing it in person. The paperwork was done quickly via email and mail service, and Genie always had an update for me via text or email. Extremely, extremely good service and support. Worked very well with me on price and I always knew where I stood. Thanks Genie! More