Crown Chrysler Dodge Jeep Ram of Chattanooga

Stranded On The Way Home While traveling through Tennessee on our way back home from a combined business meeting and family visit we had the misfortune of having the timing be While traveling through Tennessee on our way back home from a combined business meeting and family visit we had the misfortune of having the timing belt in our PT Cruiser break. To make matters worse I had a very important appointment the next day. My mother had passed away three weeks prior, and we were having her memorial service and burying her cremains with my father. Mr David Wilson seemed to sense my pain and frustration, and even though it was late in the afternoon, proceeded to do everything possible to give me peace of mind about my needed repairs and get us on the way in a rental car so that I could honor my mother's last wishes. The next day he gave me a call letting me know what the damages were, and also recommended other preventive maintenance that I should consider (I might add without being pushy). The positive attitude that he exhibited prevailed throughout each of the staff that I encountered and made a bitter pill somewhat easier to swallow. Chaplain Jesse Deems Truckstop Ministries, Inc. More

Excellent Service by Jeff Milsaps My son bought a used Dodge truck from a local / national used car dealership. There were problems from day 1, all documented. We felt somewhat safe w My son bought a used Dodge truck from a local / national used car dealership. There were problems from day 1, all documented. We felt somewhat safe with a warrenty but it turned out that we were wrong to feel safe. We were directed to 2 mechanic work shops, after days at each location one with minor repairs and the other saying that nothing was wrong we called the sales dealer and they told us that this matter was out of their hands and referred us to the warrenty company only for any further contact. We had heard of Crown's Chattanooga high standards and ethics, so we went to them knowing that there would be money out of pocket for our part, because Crown was not under contract under this warrenty company policy. We had never spoken to anyone at Crown when we pulled up into the service bay. The first person that we met was Jeff Milsaps. After a 5 minute conversation Jeff told us what the problem with our vehicle sounded like to him. The next day Jeff called saying he knew what the problem was and was calling the extended warrenty company and would explain to them what we had been through trying to get the vehicle repaired. At this point we had only owned this vehicle less than 2 months. The extended warrenty company approved the breakdown of the engine to varify the issues with my vehicle. Jeff got an adjustor to come to Crown serive department and approve another engine for my vehicle with all deductables and fees waved, which would have been hundreds of dollars. Jeff also kept us informed with updates throughout the entire process. Not only was Jeff insturemental in getting our vehicel repaired but he also arrranged for a rental car to be delivered and all the renetals costs deferred to the warrenty company. Jeff Milsaps took a personal interest in helping us when no one else would. The definition of excellent service is Crown Service department, needless to say our next new car will be from Crown Chattanooga. Thanks again to Jeff Milsaps for providing excellent customer service. Mike Richardson More

High Pressure Fuel Pump replacement for 07 GC with 3.0L CRD David was excellent at communicating with me about status, technical details and pricing. Service was on vehicle with uncommon engine and required a David was excellent at communicating with me about status, technical details and pricing. Service was on vehicle with uncommon engine and required a tow in. Thorough troubleshooting pinpointed and corrected problem. Made valiant effort to work with me on key issues. Only complaints are high parts costs and delay in starting diagnosis. I will return for future services. Thank you. More

Wonderful experience My husband and I decided it was time to trade in his car,and being the gentleman that he is, I got to choose what I wanted. I went with the Dodge van. My husband and I decided it was time to trade in his car,and being the gentleman that he is, I got to choose what I wanted. I went with the Dodge van. It works well for us since my mother and I travel, and I also take my grandchildren places. When I walked into your place of business I was greeted by your receptionist as well as a few other salesmen. In the past I have dealt with Reggie ( Regginld Harris) and wanted to see him again due to his excellent customer service. I told him what I wanted, a red dodge van. He went out of his way to find exactly what I wanted. He wasn't pushy, or your typical salesman that you hear about. He also helped my son nd his wife choose their vehicles. A 2008 Jeep Liberty and a 2013 Jeep Wrangler 4 door. When its time for us to trade in, we will definetlt be back o see Reggie. For my services needed on the van, I like to deal with David Wilson. He also has excellent customer service skills; as well as very kind hearted. He has gone out of his way to take care of me as well as my daughter-in-law. Because of these two men and their sincere services, is the reason why I keep coming back to Crown. Doreen Miller More

Fiat service at Crown David Wilson did a great job. He kept us informed as to how the work was progressing. Also Cody was very helpful teaching us about a few items we had David Wilson did a great job. He kept us informed as to how the work was progressing. Also Cody was very helpful teaching us about a few items we had questions about but were not in the owners manual. Good job by all. Thanks More

Time for a little maintenance My wife's Jeep needed a couple of repairs as well as diagnostics for other unknown issues. David took care of communicating well about the amount of My wife's Jeep needed a couple of repairs as well as diagnostics for other unknown issues. David took care of communicating well about the amount of time the repairs would require. He was upfront with the costs both estimated before the work was completed and prior to my receipt of the vehicle. There was a minor hiccup concerning a stubborn part, but the issue was promptly discussed with me and a rental car was procured for my use. My work day was not interrupted because of the dependable shuttle service. Thank you, for the positive experience. Cody More

I had a very pleasant experience on my service visit to Crown Chrysler.. The usual things everyone fears when you take your vehicle in for service are long wait times and inflated prices, or the surprise r Crown Chrysler.. The usual things everyone fears when you take your vehicle in for service are long wait times and inflated prices, or the surprise repair that is needed. These are not things you can dismiss, you want your warranty to be valid so you want to take your vehicle to a reputable service center. I was very pleased with David. He immediately greeted me and began the process. He recommended a couple of add on items, things that were needful and I like that he did it in a no pressure way. I chose to leave my vehicle and run a few errands. When I returned, David met with me and ensured my satisfaction with the visit, I will definitely return for my next service. More

Great customer svc and service work! I brought my truck in to be repaired and was in between states. I called and they got me in to be checked right away. They then kept my truck and fixe I brought my truck in to be repaired and was in between states. I called and they got me in to be checked right away. They then kept my truck and fixed my problems and did a complimentary all check out and found my brakes were needed in the front and my trans fluid was dirty. I agreed and let them service what they could in the time alotted I had. They had me out the next day! Everything fixed and clean! I highly recommend this dealership for service. My svc advisor Jeff Milsaps was on top of all of it. Called to let me know progress and also what was covered under my warranty. They had me on the road right away with a smile. I was smiling too. My truck doesn't drip anything now and I'm glad I got my brakes and tranny done, summer is here and I can travel with the fifth wheel now that all my business is done. I'm very thankful because I had family medical issues going on in Tn and Illinois. When you just keep driving your vehicle, your going to have to maintain! I highly commend Jeff Milsaps and this dealership!! Thanks you guys and my family thanks you too, alot of people depend on me. I'm glad I could depend on you! More

Doug Clark and Shannon Hollifield were very helpful whenever I went into Crown looking to buy a Jeep Wrangler. I was able to find the perfect vehicle that suited my interests all the while dealing with whenever I went into Crown looking to buy a Jeep Wrangler. I was able to find the perfect vehicle that suited my interests all the while dealing with great customer focused salesmen. I would recommend Crown to anyone looking for a great vehicle and satisfaction with a major decision. More

We were able to get the truck we wanted with the help of our salesman Doug Clark. He was very nice and made sure that we were taken care of and were happy with the truck we were receiving since it had to be our salesman Doug Clark. He was very nice and made sure that we were taken care of and were happy with the truck we were receiving since it had to be gotten from another dealership. More