Crown Chrysler Dodge Jeep Ram of Chattanooga

My 2011 Town & Country needed warranty work. I was kept informed on progress and when it would take longer, they arranged for a rental car for me. Very friendly and helpful. kept informed on progress and when it would take longer, they arranged for a rental car for me. Very friendly and helpful. More

I recently purchased a 2014 Jeep Patriot from Crown. The purchase went ok, it's what happened after we drove off the lot that is the issue. We traded in our 2007 Ford, we still owed some money on it but Cro purchase went ok, it's what happened after we drove off the lot that is the issue. We traded in our 2007 Ford, we still owed some money on it but Crown agreed to pay it off, most of it coming from trade in value and a small percentage being negative equity. My husband and I handed over the keys the day we bought our new car and didn't give it a second thought, after all, the car wasn't "ours" anymore, right? Well, a few weeks later, we get a call from our creditor demanding payment on a car that we no longer own. My husband immediately calls the dealer and he is assured that the payment had been sent and the issue should be resolved in a day or two. A week later we get another call from our creditor telling us that if we don't pay by Monday, 2/10, that we will default and be reported to the credit bureau. I then call the dealership and insist on speaking to someone in charge. I am put through to John Lever who states that the system is down for the night but that he will give me a call first thing (9AM) Friday morning. Well its 1PM Friday and I still haven't heard anything. I call the bank to see if by chance the payment has went through. It hasn't. I then call John and he states that he just sent the payment in the mail. (I can only assume that is why he didn't call at 9AM - he was scrambling to get the paperwork ready). He tells me that he couldn't pay for my trade in until he received the money for my new car. He tells me to call the creditor with this information and surely they won't report me to the credit bureau. I do indeed call the creditor and am informed that the car became the dealers responsibility when I traded it in, their payment for it should not be contingent on other factors. I will need to call the creditor Monday to make sure the payment from the dealer has been received, otherwise it will be necessary for me to pay the payment out of my own pocket in order to avoid being reported to the credit bureau. I call John back (and by now I am quite upset - understandably so). I am given a spiel about how the dealer had a twenty day payoff on the loan. I inform him that Friday is indeed the 20th day and the bank had still not received the payment. I also asked about why my husband was told that payment was in the mail last week and yet here he is today telling me he just now sent it. He then proceeds to feed me a line about how he's "In charge of 150 human beings and human beings make mistakes". I then hung up on him because it became obvious that he was going to do nothing to rectify the situation and was simply going to make excuses. I would think that keeping a repeat customer of a >20K vehicle would be more important to Crown than a 5K trade in but apparently not. I definitely won't be going back to them when my husband is looking to buy next year! More

I have been going to this service center for over 2 years and their quality of service has always been great. Employees are friendly and always willing to accommodate. and their quality of service has always been great. Employees are friendly and always willing to accommodate. More

Shannon Hollifield made the buying experience very easy and enjoyable. He really knows his stuff! The dealership was very kind and friendly, Very helpful staff. Thanks you. Ron and enjoyable. He really knows his stuff! The dealership was very kind and friendly, Very helpful staff. Thanks you. Ron More

I purchased a Fiat 500 Sport in March of 2013 from Crown. Since then I have had to bring my vehicle in four separate times, for the replacement of the rack and pinion. I believe you would agree this is frust Since then I have had to bring my vehicle in four separate times, for the replacement of the rack and pinion. I believe you would agree this is frustrating for anyone. I live in Cleveland,Tn. and stay very busy with family and work. So, schedule changes to make these service appointments are not convenient. However with that being said, from the onset of this problem David has worked with me, with making appointments as convenient as possible. He has provided me with great customer service, to help compensate me for my time. David has stayed on top of the problem and in contact with Fiat representatives in an attempt to resolve the issue, which is a defect with Fiat's design of the rack and pinion. David is an asset to Crown and should be recognized for his commitment to providing quality customer service. More

Doug was very knowledgeable, friendly, and extremely helpful. He was the main reason we returned to buy. Every one was friendly , the dealership building was spotless . helpful. He was the main reason we returned to buy. Every one was friendly , the dealership building was spotless . More

I was very pleased with the service we received on our Ram Heavy Duty 2500 truck. We were treated fairly and received quality service. We appreciate the hard work from the team at Crown. Ram Heavy Duty 2500 truck. We were treated fairly and received quality service. We appreciate the hard work from the team at Crown. More

I had a problem with my Jeep - it was under warranty. I was shocked when my engine light came on - they checked it right on the spot to insure that it was o.k. for me to use my vehicle. They set me an app was shocked when my engine light came on - they checked it right on the spot to insure that it was o.k. for me to use my vehicle. They set me an appointment within 3 days. They took care of my problem and communicated very well with me on the issue. More

David took ownership of the problem and kept me informed of the progress of the parts and subsequent service. He even called me after hours and on the weekend to make sure I was kept informed. His service of the progress of the parts and subsequent service. He even called me after hours and on the weekend to make sure I was kept informed. His service was above and beyond the norm and I appreciate it. More

Very very good service, very very friendly attitude, all in a timely manner. Will go back and very much recommend to all friends and family. Thanks in a timely manner. Will go back and very much recommend to all friends and family. Thanks More