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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,550 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
February 25, 2014
Excellent service. The service was completed in a timely manner. Both the technician that checked me in and the clerk were very friendly and helpful. manner. Both the technician that checked me in and the clerk were very friendly and helpful. More
by bkodell
Employees Worked With
John Modean
February 25, 2014
David Wilson and the Crown Chrysler service department went the extra mile too make sure my Customer needs were met! Mr. Wilson was very professional and kept me informed on each every service I was recei went the extra mile too make sure my Customer needs were met! Mr. Wilson was very professional and kept me informed on each every service I was receiving and why I was needing a certain part or service. I felt a great since of honesty and respect from Mr. Wilson, and will continue to take my 2013 Jeep Wrangler to this professional service department! More
by Seansanders
Employees Worked With
David Wilson
February 21, 2014
Went to test drive a Jetta and ended up buying Terry was very helpful. He went the extra mile to make sure I understood the vehicle well. Only issue I had was a misunderstanding over who my lien holder wa very helpful. He went the extra mile to make sure I understood the vehicle well. Only issue I had was a misunderstanding over who my lien holder was. Other than that a very good experience. More
by Evanw1109
Employees Worked With
Terry Robey
February 19, 2014
Took my Jeep in for warranty work and was assisted by David Wilson. He assisted me with having the vehicle evaluated, parts ordered and serviced in a timely fashion. During the first scheduled appointmen David Wilson. He assisted me with having the vehicle evaluated, parts ordered and serviced in a timely fashion. During the first scheduled appointment they needed an additional day to diagnosis the problems with my vehicle and set me up with a rental car on them. Couldn't ask for better service. More
by ryantmccurdy
Employees Worked With
David Wilson
February 19, 2014
I met David Wilson when I took my Jeep in to have the transmission looked at. When he told me what it would cost to fix it, I told him I didn't have the money to fix it. He asked me what I could pay and transmission looked at. When he told me what it would cost to fix it, I told him I didn't have the money to fix it. He asked me what I could pay and I gave him an amount. He told me he would see what he could do about the price. He called me and told me he wanted to fix my Jeep and not let me drive it and take a chance on further damaging my transmission. He was very understanding when I told I could only pay so much. He was very kind and offered to do what he could. I got the impression he had been in my shoes before and knew what I was going through. When I went to pick up my Jeep and he showed me what it would cost I was very grateful because it was a huge difference in the original price. I was brought to tears by the generosity and kindness of David. I truly believe there are some good people in the world and David Wilson is one of them. He told me that if I ever needed to come in again to let him know. When I dropped it off I had to wait for a while for my ride to come get me. He saw me sitting in the waiting area and came and checked on me to make sure I had somebody that was coming to get me. I thought that was very nice and kind of him to that. David Wilson is a very kind and courteous person. In my church when something like this happens we call it a God Sighting. More
by JSmith73
Employees Worked With
David Wilson
February 18, 2014
Great experience! I began exploring options for a larger vehicle for my family online. My wife and I inevitably found ourselves visiting Crown so that we could get a better feel for the vehicle that we wer vehicle for my family online. My wife and I inevitably found ourselves visiting Crown so that we could get a better feel for the vehicle that we were interested in (2014 Chrysler Town & Country). I honestly felt that this was just research and that we most likely would not be buying a new vehicle at this point. Upon arriving, we were greeted by Doug Clark. At no point did I feel that he was anything but incredibly helpful and he was by no means overly aggressive which I feel is typically the most uncomfortable part of the car buying process. As someone who has bought many cars and dealt with many dealerships, Doug was by far my favorite salesperson. Throughout the process, I felt that Doug was incredibly helpful, informative as he could be, more available than I could have hoped (the process took 1 week and we communicated frequently), and overall this was the first time that I felt like I had an advocate that was interested in my family's well-being. I would recommend Doug to anyone and everyone who is interested in buying a vehicle from a dealership. The entire staff at Crown exceeded my expectations and I'm so glad that I chose to visit Crown originally. Thank you!! More
by Biggpapaoz
Employees Worked With
Doug Clark
February 18, 2014
Jeff Milsaps was the BEST! He was very courteous, friendly and knew his job...We will come back to see Jeff. Thanks for having someone like him to help us out ...We had been trying to figure out our friendly and knew his job...We will come back to see Jeff. Thanks for having someone like him to help us out ...We had been trying to figure out our clock (Check ,DONE); Needed mats for Jeep (Check, DONE); and had lost the key for our jeep(Check, DONE)!!! Thanks again ...John and Carolyn Sims More
by crspeach
Employees Worked With
Jeff Milsaps
February 16, 2014
I went to the dealer just to test drive used vehicles. I was so impressed with the vehicle and the customer service that I decided to look at my financing options. The employees treated me and my family wit was so impressed with the vehicle and the customer service that I decided to look at my financing options. The employees treated me and my family with respect and didn't try to play any games. The told me the truth about my trade and the vehicle I was buying and made me feel extremely comfortable to buy from them. When I have to buy another vehicle I will first return to this dealership before looking elsewhere. More
by chrishorton1422
Employees Worked With
Douglas Clark and Bejamin Dessalines
February 15, 2014
I was at another Dealer and passed Crown on my way home and saw a Kia that looked like what I was looking for. Terry Roby was the first sales person to greet me. Terry was very pleasant and we hit off. We and saw a Kia that looked like what I was looking for. Terry Roby was the first sales person to greet me. Terry was very pleasant and we hit off. We test drove the Kia and someone took my CX-7 for a test drive. The Kia was priced fairly and the trade value on my CX-7 seemed low. Terry was able to make a deal that was acceptable. I noticed the Kia did not have an Owners Manual and Terry and I walked over to office area to see if was up there - someone said they no longer provided Owners Manuals and that I could go on line to EBAY and download one for a dollar and one or two of the other guys said that was right. I was not happy about a down-loaded Owners Manual and I should have called my son-in-law right then who bought a Kia 6 months ago - I did call him when I got home and he said he was provided an Owners Manual and I called the Kia dealer and they confirmed as well. I do not like being lied to and who ever the 2 or 3 men in the office area did lie to me. I went on line and found multiple Owners Manuals for the Kia, so I bought one for $26.95. I called Terry, but was not able to reach him. He said later that his Voice Mail did not work - the Receptionist should have told me that. I also discovered when I got home that the Kia had neither a spare tire or a donut- instead it had pump kit that said refer to the Owners Manual at which time I was very close to taking the car back. Then 2 days later my wife said she notice oil under my engine on the garage floor. So I called Jeff and took it in for them to determine the cause - again not making me happy. It was something minor. Terry greeted me to make sure I was OK and he convince management to reimburse me the $26.95 for the Manual. Terry was easy to work with and said he would be there for me if I had any thing come up that he could help me with. More
by rangerbob68
Employees Worked With
Terry Robey, Jeff Milsaps
February 14, 2014
We had a great experience. Our sales rep was very knowledgable very courteous Made the overall experience easy. The process was very fast and quite pleasurable. Chris Powell was wonderful to work w knowledgable very courteous Made the overall experience easy. The process was very fast and quite pleasurable. Chris Powell was wonderful to work with. More
by Colemartin
Employees Worked With
Chris Powell
