Crown Chrysler Dodge Jeep Ram of Chattanooga

Rachael Smith Friendly courteous and knowledgeable. Rachael was an exemplary employee and made my experience at Fiat of Chattanooga a pleasurable one. I would defin Friendly courteous and knowledgeable. Rachael was an exemplary employee and made my experience at Fiat of Chattanooga a pleasurable one. I would definitely choose Crown Fiat in the future. More

Nice People Had an appointment, got there on time, vehicle was taken in immediately, personnel were very friendly and helpful, and the work ordered was performed Had an appointment, got there on time, vehicle was taken in immediately, personnel were very friendly and helpful, and the work ordered was performed as requested in a timely manner. More

Unexpected problem My Jeep started making erratic noises so I immediately took it in they were able to fit me in same day. Rachel went above and beyond seeing about my w My Jeep started making erratic noises so I immediately took it in they were able to fit me in same day. Rachel went above and beyond seeing about my warranty and keeping me informed with the progress, cost, and time frame. They provided a concierge vehicle so I was still able to get everything done I had planned and they even picked me up the next day. A one day turn around and my vehicle is back on the road, can't thank them enough and Rachael! More

John Modean was great at Crown Chrysler in Chattanooga Tn John Modean, our service advisor, listened patiently as we told him the problem we were having with our van and he went out of his way to make sure ou John Modean, our service advisor, listened patiently as we told him the problem we were having with our van and he went out of his way to make sure our problem was resolved. We would definitely recommend this service center to our friends and family . More

Truck purchase Very good buying experience. John was very knowledge, courteous, and helpful in finding the vehicle I was looking for. When looking for another vehic Very good buying experience. John was very knowledge, courteous, and helpful in finding the vehicle I was looking for. When looking for another vehicle I would buy here again. More

Above the Call of Duty I had a headlight that went out as I came in I also decided to get an oil change I had on file. David went out of his way to evaluate my headlight pro I had a headlight that went out as I came in I also decided to get an oil change I had on file. David went out of his way to evaluate my headlight problem closely and determine if its a cost I should pay or not. Turns out it was a bad part covered by warranty which saved me tons of cash. What David also did was change the battery in my key fob to ensure that I did not get stranded as well as dig for some lost information that NOONE else in the entire company would help me with. I paid for a package upwards of $500 and after my money was taken and I needed to use the product, I got the run around from all management including finance managers. I tried for over a year. David made a few calls and located the information I needed to use the 5 Star Diamond Finish product I purchased. David recommends services that keep my car performing at its absolute best and while costly he thoroughly explained the benefits and allows me to make up my own mind. His Manager Patricia is fantastic as well and they treat me like I'm the only person there every time I'm there. The special thing about that is, that he makes everyone feel that way. Yes I'm going back! They are the only ones I trust to service my investment! Thanks again for everything David and Patricia! More

Outstanding and caring service!!! David Wilson went above and beyond to make sure I received proper install of my truck bed cover even though I didn't have the included instruction man David Wilson went above and beyond to make sure I received proper install of my truck bed cover even though I didn't have the included instruction manual. He went to multiple departments until he found someone who could help, and his caring made my otherwise not so good morning, a great day! More

Wonderful Experience I like that at Crown, you have your own representative from the service department. David was mine. He called in the morning to give me an update and I like that at Crown, you have your own representative from the service department. David was mine. He called in the morning to give me an update and said he would call back in the evening with more information. HE DID! He actually called! He called to let me know that my Jeep Wrangler was ready. He stayed late just for me; just for me to get my own car back. The entire group in service is very friendly and it is a pleasure to see them. James even opened my car door for me. More

Over-delivered David did not over-promise and under-deliver on the timing of my service. It was the opposite. I had planned to stay for a few hours and I did not h David did not over-promise and under-deliver on the timing of my service. It was the opposite. I had planned to stay for a few hours and I did not have an appointment for service. I had expected it to take 2-3 hours, and my car was complete within the hour. This quick service allowed me to get back to work for a very important call. Way to go, David! More

Treated like Royality At Crown! This is Why I will highly recommend Crown Chrysler-Dodge-Jeep-Ram and John Modean. The blower on my mobility van had stopped. I made an appointment an This is Why I will highly recommend Crown Chrysler-Dodge-Jeep-Ram and John Modean. The blower on my mobility van had stopped. I made an appointment and showed up early so I could get to work on time. John met me with a smile and listened carefully as I quickly explained what was wrong with my van. He assured me that they could handle it and over my shoulder I asked them to squeeze in an oil change too. Later in the day I called to check on the van and I spoke to another service technician and was assured that it was making progress. Later, I got word that all the repairs had been made and it was ready to be picked up. I was running late and called to say so. I was again reassured that John would wait for me to get there, even though I would arrive after their closing time. I was met by a smiling John who explained that there was a loose wire that they had reconnected it. He told me to bring it back if it happens again. I asked about the oil change and they had gotten that done too! This is the type of Royal Treatment I have always gotten at Crown ! My husband and I had bought a mobility van and then had to find a dealership to keep up the service of the van other than the mobility features. I checked the reviews of Crown and they were all raving about how well they had been treated! I called and from the very first call, that is what I have found. I feel that I can trust the work and the advice that I get from the service technicians! I am very thankful to the commitment to the high level of customer service that I find at Crown Chrysler-Dodge-Jeep-Ram! Thank John Modean and all your fellow technicians. More