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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,550 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
August 08, 2016
Saved $$$ Although the duration of the ordeal was nearly two weeks, those working on my car determined the CORRECT issue, thus saving me about $600 from the fir Although the duration of the ordeal was nearly two weeks, those working on my car determined the CORRECT issue, thus saving me about $600 from the first estimated total. More
by Gage Hatfield
Employees Worked With
Danielle Gant
July 02, 2016
Great experience! Our Sales Consultant, Rick Davis, helped us immediately. He was very friendly, efficient, informative, and overall was helpful in both helping us with Our Sales Consultant, Rick Davis, helped us immediately. He was very friendly, efficient, informative, and overall was helpful in both helping us with our trade in and our new purchase! He even helped sync my phone to my vehicle before our departure. In general, the entire dealership met our expectations; we were offered water while we waited for the official stages to be completed, and each person we interacted with was friendly and helpful. Our finance guy, Mark Tanner, was great as well. He was very knowledgable, and made our final stage stress free and efficient. More
by Stephanie Campbell
Employees Worked With
Rick Davis, Mark Tanner
June 27, 2016
Great deal on our truck Rick Davis was an excellent salesman and worked hard for us to walk out with a truck we liked for a great price. Thanks so much Rick Davis was an excellent salesman and worked hard for us to walk out with a truck we liked for a great price. Thanks so much More
by Enzomadre
Employees Worked With
Rick Davis
June 07, 2016
Absolutely terrible service. I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappoi I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappointing. I had 3 warning indicators on my dash. I have had it diagnosed as a wheel-speed sensor. I tried coming in last week to have it serviced but was told I had to make an appointment. I made an appointment and dropped my car off. While checking me in the servicewoman mentioned I had an error code for a speed-sensor, which I already knew. After 5 hours I hadn't heard anything and I called the department. I was on hold for half an hour and was finally told the technician was on a test drive and when he returned they would call me back. I finally just went back to the dealership because I was getting concerned something more than just a sensor was wrong because of how long it was taking. I waited there another 40 minutes to be told that it was being reconfigured and they hoped it wasn't something with the transfer case but they would let me know. While I was there another servicewoman was getting rude and aggressive with another customer and told him to leave and not come back. I had dealt with this woman in the past and was just hoping I didn't have to deal with her today because she is very confrontational and disrespectful. They mentioned that even though I had an appointment it was like a doctors office and I had to be worked in. I got a call an hour later (over 6 hours after my appointment) and was told that the total cost would be $339 because it was just a speed sensor. I asked if they were willing to remove the diagnostic fee considering I had wasted so much time for an answer from them. I was told they aren't able to remove the fee, that they have to send an email to Chrysler to get approval. She also told me that the appointment was for today and since it was still today they shouldn't have to remove the fee. I was then asked if they had my permission to change the sensor. I was astonished to find out after 6 hours NOTHING HAD EVEN BEEN DONE TO MY CAR.I was under the impression the sensor had been changed and then he was re-configuring something. I told her to forget it and I would take it somewhere else because I needed my car back today. She then told me I was still responsible for the diagnostic fee to which I argued. She told me that I would have to speak with the service -manager when I arrived and was very rude about it. I arrived and asked to speak to the service manager and was denied. She gave me my paperwork showing I owed a zero balance and gave me my keys and sent me on my way. I decide I would reach out to the sales manager personally as I didn't have any more time to waste at the location. I'll note that purchasing from this dealership was one of the best experiences I have ever had at a dealership. They were respectful and efficient. I just HATE dealing with the service department. More
by crownsux
Employees Worked With
Danielle Shaw
June 06, 2016
amazing customer service Had my 2014 Jeep Patriot towed to dealership because it would not start. Judith Mcdowell in the service center was amazing. Got me fixed up and back o Had my 2014 Jeep Patriot towed to dealership because it would not start. Judith Mcdowell in the service center was amazing. Got me fixed up and back on the road same day. Only Jeep dealership I will go to from now on. Thank you Judith for 5 star service More
by jpack
Employees Worked With
Judith Mcdowell
May 24, 2016
Very frustrated with customer service Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even g Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even get an appointment. Left my car at service department all day. None of the repairs were addressed. Only oil change was done. My car is under warranty with 22,000 miles and should not have the problems it is having. I am very unhappy with level of service that I received and plan on looking for another Chrysler service department to deal with even if I have to drive a little further. More
by Sherry P
Employees Worked With
Taylor Simmons, Judy McDowell
May 19, 2016
Customer Service I brought my Fiat 500 in for front end service on 5/3/16. Upon returning to pick it up. I noticed a popping noise in the steering column. I brought it I brought my Fiat 500 in for front end service on 5/3/16. Upon returning to pick it up. I noticed a popping noise in the steering column. I brought it to the attention of Judy Mcdowell. We initially thought it was an intermediate steering shaft issue. Instead of sending me home to reschedule, she was able to provide me with a loaner vehicle. This was extremely convenient and less for me to have to worry about. Judy takes genuine interest in the customer's problems and is willing to do what is necessary to resolve the problem. She is an asset the dealership/service department. Thanks again Judy for your willingness to provide excellent customer service. More
by Steve T
Employees Worked With
Judy McDowell
May 06, 2016
"Well taken care of" My recent visit was excellent. Judy McDowell really knows how to help you worry-free about having your vehicle serviced. I dropped my Dodge 1500 off My recent visit was excellent. Judy McDowell really knows how to help you worry-free about having your vehicle serviced. I dropped my Dodge 1500 off for a service appointment and was treated as well as I was when I first purchased the vehicle in 2013. Judy made sure everything was taken care of and answered all my questions. I will definitely recommend the dealership to family and friends. More
by dodge woman
Employees Worked With
Reginald Harris, Judy McDowell
May 05, 2016
Taylor Simmons is the man to see in service! I have a lifetime power train warranty on my Jeep. Dealing with them has been a nightmare. The day my car was dropped off Taylor gave us his direct nu I have a lifetime power train warranty on my Jeep. Dealing with them has been a nightmare. The day my car was dropped off Taylor gave us his direct number and kept us informed every step of the way. I dropped it off 4 weeks ago Taylor has answered my calls, had the answer to my question and if he didn't he called me back within a few minutes with an answer. He was able to give me a loaner so I wouldn't loose my job. I'm happy that I am dealing with someone that I can depend on to really help me and get the job done for me. More
by Keri B
Employees Worked With
Taylor Simmons
April 24, 2016
Excellent experience I was able to leave my jeep for a day and have it completely fixed. Four recalls were taken care of and I was able to have a cleaned, beautiful jeep r I was able to leave my jeep for a day and have it completely fixed. Four recalls were taken care of and I was able to have a cleaned, beautiful jeep returned to me. More
by blondi2779
Employees Worked With
Wesley Taylor Simmons
