Crown Cadillac

Service While all members of the service team are very competent and professional, I prefer to deal with Freddy Baez, as I consider him to be the most persona While all members of the service team are very competent and professional, I prefer to deal with Freddy Baez, as I consider him to be the most personable. He is also very helpful, courteous and attentive to all my concerns or questions. Having my car serviced at Crown is always a positive experience. The work is always completed in a timely manner without having to return. More

Very pleasant experience! 1st oil change. They even washed my car! I was treated like a VIP with all the amenities such as coffee while waiting and asking the service represent 1st oil change. They even washed my car! I was treated like a VIP with all the amenities such as coffee while waiting and asking the service representative questions about specific features that my car had that I didn't understand. He went over the programing of the DIC and now I'm very happy to know how to change them myself! This is an Excelent dealer who really appreciates their customers. More

Great Experiences So far, we have been completely satisfied with the new Crown Cadillac. Our salesman Craig always takes time to talk to us when we bring our SRX in fo So far, we have been completely satisfied with the new Crown Cadillac. Our salesman Craig always takes time to talk to us when we bring our SRX in for service and Freddy is very professional each time we bring our SRX into the service department. If anyone is in the market for a new Cadillac, give Crown a visit! More

December 4th, 2014 Cadillac Service I wish to express my appreciation for being able to wait in a clean customer service area that provided fresh coffee while my car was being serviced. I wish to express my appreciation for being able to wait in a clean customer service area that provided fresh coffee while my car was being serviced. The service work that included an Oil Change, tire rotation, fuel injector cleaning and ignition recall repair was completed in the promised time frame and my car was delivered to me with a complimentary car wash. I have experienced excellent service @ Crown Cadillac and I do recommend my friends to Crown. Sincerely, Rod D. More

Power steering failed Excellent service John was on top of it all the way. Constant contact with me on status. I always recommend this dealer to friends and family. Excellent service John was on top of it all the way. Constant contact with me on status. I always recommend this dealer to friends and family. More

Great customer support from Freddy Freddy consistently provides an outstanding customer service. He has been very frendly and willing to take the time needed to understand my request an Freddy consistently provides an outstanding customer service. He has been very frendly and willing to take the time needed to understand my request and address issues associated with my ATS. He has been very professional and focused on delivering great service, as a result, I will continue to use Crown Cadillac in the future. Best regards, Manny Perez More

Exceptional Service I always get exceptional service at Crown. I have been dealing with them for many years & will continue to do so. I bought my first caddy from Crown I always get exceptional service at Crown. I have been dealing with them for many years & will continue to do so. I bought my first caddy from Crown in '79 & have had one ever since. I also bought or leased several Oldsmobiles over the years. More

Always satisfied I am always satisfied with the service I receive at Crown Cadillac. I always receive emails when service is needed and confirming appointments. Fred I am always satisfied with the service I receive at Crown Cadillac. I always receive emails when service is needed and confirming appointments. Freddy in the service department is professional and courteous. I will continue using Crown Cadillac for my SRX. More

There when I needed the help Freddy came through again for me and got me back up and running in 1 day. Definitely appreciate your help Freddy as we will be back!! Freddy came through again for me and got me back up and running in 1 day. Definitely appreciate your help Freddy as we will be back!! More

Amazing! Crown is our family's new "go-to" Cadillac dealer I have purchased many new cars and I can say with certainty that our purchase of a new Cadillac SRX from CROWN CADILLAC was one of the smoothest ve I have purchased many new cars and I can say with certainty that our purchase of a new Cadillac SRX from CROWN CADILLAC was one of the smoothest vehicle transactions I ever had. This is our third Cadillac purchase (after years of BMW) so we are familiar with the luxury car market dealerships. We traveled to Watchung NJ, from Monmouth County, after getting the “bait and switch” runaround from the skunks at a local Cadillac dealership. I assure you it was very well worth the trip. Crown knows how to conduct business with honesty and fairness. The salesman, Craig Sussman, was professional in every way. Craig handled every question and request with courtesy and good humor. When there was a small smudge on the vehicle interior he immediately brought it right into service and had it thoroughly cleaned. Rather than worrying about making a commission for another sale he stayed with us while the detailing was being conducted. That is old fashioned service! . The General Manager Jeff Genovese is “hands-on.” He was extremely attentive, taking time out of his day to personally ensure that we were totally satisfied with all phases of the transaction. He never made us feel rushed or pressured to make a decision. I also have to note that it was very refreshing not to get the “hard sell” for high mark-up add-ons, (that a lot of other dealerships push) from Jerry Papp, the business manager, that prepared the final sales documents. The bottom line is, Crown Cadillac is, in our opinion, the perfect combination of Value (Great Price), Service, Selection and most of all Integrity. They certainly earned our business and they now have a new customer for life. More