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Crown Buick GMC
Metairie, LA
2,720 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,720 reviews
April 13, 2025
Buying this “2025” Buick Encore was the worst decision ever. This vehicle has been giving me issues since I got it. First the vehicle was missing the tow clip. That took 3mths to get. Then the back up cam ever. This vehicle has been giving me issues since I got it. First the vehicle was missing the tow clip. That took 3mths to get. Then the back up camera went out in March. I took it to the dealership for repair on a Thursday. They called me on Tuesday to pick up my car. I get to the dealership to pick up my car I asked the lady what was wrong with the camera. That is when she decides to tell me they couldn’t fix it, and the camera was on back order. Surprise, Surprise. Everything is ALWAYS on back order with this place. If someone gave me a Buick I wouldn’t take it. More
by ikedaanderson
Verified CustomerEmployees Worked With
April 13, 2025
easy to schedule maintenance on my vehicle. Completes scheduled work in a timely manner. Facility is user friendly. Completes scheduled work in a timely manner. Facility is user friendly. More
by KAJUNPAWS
Employees Worked With
April 13, 2025
Excellent experience! Philip helped me pick out a great car and even better price. Would highly recommend Crown Buick. Philip helped me pick out a great car and even better price. Would highly recommend Crown Buick. More
by etne123
April 12, 2025
My car was there from July 24 through April 25 trying to repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept t repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept the first). Sat for almost 3 months with nothing being done because they forgot it was there. More
by YTTAPM
April 12, 2025
Kenneth Simms made the process very simple. He’s a super nice guy also. I’d recommend him to anyone. He’s a super nice guy also. I’d recommend him to anyone. More
by bd
Employees Worked With
April 12, 2025
Great customer service, honest, informative and helpful. Love the environment. Clean and welcoming. Prices are affordable. My first Buick, but my dad was a Buick man! Love the environment. Clean and welcoming. Prices are affordable. My first Buick, but my dad was a Buick man! More
by jmccrary11
April 10, 2025
Crown Buick took care of my car and now the engine light is off. Thank you so much. is off. Thank you so much. More
by CEOOFIVE
Employees Worked With
April 10, 2025
Kade Hidalgo was ALSOME! !!!! We were very pleased with our new truck! Thanks 👍 Kade. U deserve 10 stars ✨ !!!! We were very pleased with our new truck! Thanks 👍 Kade. U deserve 10 stars ✨ More
by diniacantrelle1967
Employees Worked With
April 10, 2025
Excellent service. Clean well kept waiting area . Advisor kept me posted on work being done. Clean well kept waiting area . Advisor kept me posted on work being done. More
by LAHAYRIDE2
Employees Worked With
April 10, 2025
The guys were very knowledgeable and helpful. The transaction went smoothly and I got the vehicle that I wanted. The transaction went smoothly and I got the vehicle that I wanted. More
by mball_15
