Crown Automotive Collision Center

seat repair This repair was a requote of an insurance claim after an accident. The broken seat was not discovered until 2 weeks after the initial repair. Crown to This repair was a requote of an insurance claim after an accident. The broken seat was not discovered until 2 weeks after the initial repair. Crown took care of all of the paperwork involved in dealing with the insurance company, and did a good job of fixing the seat. More

Poor customer service We brought our car in for an estimate after an accident. The rep couldn't figure out how to send an email to the insurance company. He said we gave th We brought our car in for an estimate after an accident. The rep couldn't figure out how to send an email to the insurance company. He said we gave the wrong email. I called left a message with the address, emailed him with the address and phone number. Never heard from him again. Finally went somewhere else. Guess they didn't need the business! More

Superb service This, unfortunately, was the second time I needed collision service in less than a year. Both times I used Crown Automotive Collision Center; both ti This, unfortunately, was the second time I needed collision service in less than a year. Both times I used Crown Automotive Collision Center; both times Chuck Stickney was my services representative and both times I have received superb service that took care of my needs. It is always frustrating to have to go to the process of adjusters, wait times for approvals and repairs and not having MY CAR to drive, however Chuck took the time to explain what was happening, scheduling my repairs so I didn't have to rent a car for very long (as I don;t have rental coverage) and making my car look like new. I have told everyone I know that if they have to have collision repair to come to Crown. Thanks again, Chuck and all Crown staff. More

Good work, but poor communication to customer (ME) We brought our car into the collision center on Dec 8 for a damaged hood, roof and broken windshield. We were told that they were "not to Busy, at th We brought our car into the collision center on Dec 8 for a damaged hood, roof and broken windshield. We were told that they were "not to Busy, at that time). The next day I rec'd a call stating that the pictures for the estimate had been sent to the Ins co (BY Honda Collision). A week later I still had not heard anything. On Dec 18th I called because I still had not rec'd any updates and they stated holiday time, etc. I was told it would be ready on the 22cd, not ready- will be done one the 24th, glass problem, maybe the 26th but got it back on the 28th. The work was good except for small glass shards on the dash. but we were disappointed in the communication until I complained to the Manager on the 18th. They did provide compensation for the rental as a good jester, that was very nice. More

Recommend for repairs From start to finish, my repair went smoothly. Michelle Trippi coordinated payment from the other vehicles insurance, and also a rental car for me. From start to finish, my repair went smoothly. Michelle Trippi coordinated payment from the other vehicles insurance, and also a rental car for me. Repair looks great! Thank you! Deb Engstrom More

Exceptional service Both Chuck Stickney and Andy gave me the best service I've ever had. I had torn most of the front fender off my Hyundai Sonata and was devastated! The Both Chuck Stickney and Andy gave me the best service I've ever had. I had torn most of the front fender off my Hyundai Sonata and was devastated! They gave me a very fair price for repairs, including the rental car. I felt very confident that I was in professional, caring hands from the start, I would recommend them to anybody! Pris Lant More

True Professionals This experience showcased customer service at its best. My wife and I had an appointment with Crown to have the tires on her 15 Rogue rotated. On th This experience showcased customer service at its best. My wife and I had an appointment with Crown to have the tires on her 15 Rogue rotated. On the way to the dealer, we where hit in the rear as we waited for the light to change. After having the tire rotation done, we went over to the collision center for an estimate.. Michelle handled the process from quote to completion. I could not be happier with the service we received or the repairs performed. Take Friday off......you all deserve it. More

Good, knowledgable, service The staff is friendly and knowledgable. They asked right away how they can help us, if we wanted a rental, even if we can't/dont want a rental if they The staff is friendly and knowledgable. They asked right away how they can help us, if we wanted a rental, even if we can't/dont want a rental if they can shuttle us home. They looked at the whole problem and helped us come up with a solution. They called us at home to update us on the progress of the service. A job well done. We definitely recommend their service. More