Crossroads Ford of Wake Forest

Called the service department due to engine noise when cold starting. They gave me an appointment date and stated they would order the parts needed estimated cost $5000.00. I brought the truck in, they ca cold starting. They gave me an appointment date and stated they would order the parts needed estimated cost $5000.00. I brought the truck in, they called and stated they missed diagnosed the issue it was an issue with the turbos. They need one more day to get the parts and install same, estimated cost $500.00. WOW, they saved me $4500.00. Danny stated he didn't want to put the originally ordered parts in if that wasn't going to fix my issue. Great communication throughout the process. Danny will be my go to guy in service if needed again. I thanked him for his honesty..... More

Great experience, they gave me a great offer on my trade in, would highly recommend! in, would highly recommend! More

I used Crossroads of Wake Forest internet sales. Within minutes Alex Cramarossa made contact regarding the 2024 Ranger I had inquired about and was promptly given an out the door price. I replied Within minutes Alex Cramarossa made contact regarding the 2024 Ranger I had inquired about and was promptly given an out the door price. I replied asking about price matching another dealer and with in minutes the deal was made. With in two days I made the two hour drive and took delivery. I have bought several vehicles over the internet and this was by far the easiest. I highly recommend Alex and Crossroads of Wake Forest. More

Great service, friendly, courteous, effective and timely. You just can't find better any where any time. You just can't find better any where any time. More

Great sales team, low stress and efficient buying process. They have a large selection of vehichals comppared to other area Ford dealers. process. They have a large selection of vehichals comppared to other area Ford dealers. More

Service was easy and fast . Personnel was very friendly answering all question I had. Place was very clean Personnel was very friendly answering all question I had. Place was very clean More

Service department is awesome. The turn around was 2 days. The associate was outstanding. Will be back if needed The turn around was 2 days. The associate was outstanding. Will be back if needed More

In the past, I believe for various general maintenance (Brakes, oil changes) the cost seemed to be in line. Recently, when I went to get my oil changed< i asked about what they called "The Works". I asked (Brakes, oil changes) the cost seemed to be in line. Recently, when I went to get my oil changed< i asked about what they called "The Works". I asked what the difference would be between the oil change and the works I was told about $10 more. Although the also did the tire rotation, checking the fluids (See below). If I only needed an oil change, it should not as much as the $10 less. The Works Package* Synthetic Blend Oil Change and More Tire Rotation and Pressure Check Brake Inspection Vehicle Checkup Fluid Top-Off Battery Test Filter Check Belts and Hoses Check Also, they indicated I would needed to replaced the "Lug Nuts" because they were getting swollen. Finally they indicated I had a very minor oil leak in a gasket and I needed the rear brakes replaced very soon. The cost for these items would be almost the monthly cost of buying a new car; which they try to entice me to "Upgrade to a new car by their frequent emails . I have decided to find a good reliable local dealer who I can get good and reliable maintenance without getting the "Upsell" for a new car. More

The salesman was excellent to deal with. It was a low pressure situation. Much appreciated ! It was a low pressure situation. Much appreciated ! More

Dropped my truck off Sunday night for a Monday a. m. appt with Danny A. I received zero contact from Ford about my truck the entire day. I called once to check on the status around 2pm; was told by so m. appt with Danny A. I received zero contact from Ford about my truck the entire day. I called once to check on the status around 2pm; was told by someone that the tech was test driving my truck to try and see how it was running and that he would return in about 15 minutes. By 5:25pm I still had not received a call from Ford, so I called several times to speak to ANY Ford manager and was told that two of them had left for the day. I finally spoke with Louis (who was very apologetic) and was told that the tech had to leave for a family emergency (understandable; I don't fault him for that); I told Louis that I was coming to pick up my truck and that I was very upset about not being called about my truck AT ALL. At the very least, a manager should have stepped in to let me know what was going on. Louis had the paperwork for my truck, but told me that it was for the office, so I don’t know what was done to my truck (AND I WANT TO KNOW). Danny A. did call to apologize after someone informed him about how upset I was. That was my first time using the service dept. and the first time that I received poor service. I’m back to square one with my truck. The check engine light is still on, and I still don’t have any answers. More