Crossroads Ford of Wake Forest

They took great care of me. I spoke to another dealership closer to my home and they were so rude and uncaring. It was definitely worth going the extra distance. My service was I spoke to another dealership closer to my home and they were so rude and uncaring. It was definitely worth going the extra distance. My service was completed quickly and they provided a loaner vehicle while my vehicle was being serviced. More

Crossroads service jumped into action when we had a very urgent and time-sensitive need for a repair. They communicated well and got the problem fixed with the same level of "I care that this gets done qui urgent and time-sensitive need for a repair. They communicated well and got the problem fixed with the same level of "I care that this gets done quickly and well" that I had. You can't ask for better than that. More

While at first we had a miscommunication about what was included in the purchase price, Crossroads went above and beyond to make it right. Alex was especially helpful in explaining what I needed to know ab included in the purchase price, Crossroads went above and beyond to make it right. Alex was especially helpful in explaining what I needed to know about the car (MACH E) and went over all the settings patiently! Great experience, would go back in a heartbeat is I needed another car. Highly recommend. More

Mike Kramer was top notch. We really appreciated his knowledge and integrity. Would easily do it again tomorrow. We really appreciated his knowledge and integrity. Would easily do it again tomorrow. More

Excellent buying experience. I’d highly recommend. My sales rep Richie H. made the process easy and kept me informed along the way with no surprises. I’d highly recommend. My sales rep Richie H. made the process easy and kept me informed along the way with no surprises. More

They went out of their way to get it finished in a timely fashion. Staff was very kind to me. fashion. Staff was very kind to me. More

Joseph was very helpful and they were very fair in pricing. There was an issue with one of the packages (completely Ford’s fault since there is no detailed description of the packages anywhere) and th pricing. There was an issue with one of the packages (completely Ford’s fault since there is no detailed description of the packages anywhere) and they were extremely helpful in making sure I was completely satisfied with what I was getting. More

Over and above on my experience with a warranty issue on a rear door window regulator that would not operate along with having grandkids in town that had to sit in the backseat in car seats. Actually give t a rear door window regulator that would not operate along with having grandkids in town that had to sit in the backseat in car seats. Actually give them a 15 out of a 10. More