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Crossroads Ford of Wake Forest
Wake Forest, NC
423 Reviews
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423 Reviews of Crossroads Ford of Wake Forest
April 25, 2014
DONT BUY FROM THESE PEOPLE STAY FAR, FAR AWAY My wife purchased a 2012 Volkswagen Jetta on 21 March 2014. On 20 April I sent a message via the general internet mail box asking about the license p My wife purchased a 2012 Volkswagen Jetta on 21 March 2014. On 20 April I sent a message via the general internet mail box asking about the license plate no response. I then called them on 22 April 2014 and left a message with the lady on the phone for the folks that handle the tags that I needed the tag and or what the status is. No Reply came. I called back on 23 April 2014 and was told to call back at 9 am as that department had not arrived. I called back and waited for ten minutes on hold then got transferred to voice mail, hung up and called back. Put on hold for 10 more minutes then the secretary came back on and said that she would have to take a message and the only finance person there would get back to me at his convienance. I said at that point you know I have a spent 20000 dollars on a car and cannot drive it and that I have the feeling that you all took the money and ran. I was told this dealer would not do that (Well if it looks like a duck, quacks like a duck, and swims like a duck well then its a duck). I then asked to speak to the general manager and was told he would not be in till 11. I then asked to speak to corporate and was told that the policy is I had to speak with the general manager first. They took my number and called in the afternoon and left a message that it would be fine to drive the car as long as I had the sales paperwork. Well a quick call to the DMV inspectors office says that it is a 265.00 ticket for driving on and expired 30 day tag. and a quick VIN check stated that the paperwork had never even been filed as of the 23rd. DO NOT BUY A CAR FROM THIS DEALER THEY ARE JUST WAITING TO CRAP ON YOU THE MINUTE THEY CASH THE CHECK! I should have ran away when I went in and it reminded me of another dealer in Wilmington N.C. that I would not give the time of day to More
by chillidog10129
Employees Worked With
Adrian, Bob Kingsbery
April 08, 2014
Internet sales rep Very pleased with purchase and overall experience at crossroads ford Richie was a big help to me in making my decision I will definitely recommend to Very pleased with purchase and overall experience at crossroads ford Richie was a big help to me in making my decision I will definitely recommend to friends and family More
by kenneth258
Employees Worked With
Richie Hostetler
March 19, 2014
Made my first "real" (aka not a clunker off cl) car purchase at Crossroads Ford, and after interacting with many other dealerships I felt confident that I had made a great decision at a good price car purchase at Crossroads Ford, and after interacting with many other dealerships I felt confident that I had made a great decision at a good price thanks to Bob. Low pressure, solid info, great finance team, and I'm more then pleased with my new ride! Thanks! More
by chocolatepaper
Employees Worked With
Bob Kingsbery
March 18, 2014
I bought a 2011 Ford Fusion 8 months ago and I have spent over 1000.00 in repairs already, be aware of what you buy! Mike the young man in service that I worked with seem to be the only one that was willing over 1000.00 in repairs already, be aware of what you buy! Mike the young man in service that I worked with seem to be the only one that was willing to help but it felt like I was still getting ran around. From the time I dropped the car off every conversation was this is what we need to do and it should fix it but not sure. Now I know if you are charging 98 dollars an hour for your work you have some of the top mechanics and the best equipment to solve issues there for I don't feel it should be a guessing game just my opinion. As far as the buying process went when we purchased the car Jackson was great and very helpful. Erik had his moments as coming off a little angry at times if you were trying to will and deal with him. Overall all experience in the last 8 months I could not recommend this dealer sorry! More
by Jay555
Employees Worked With
Jackson Szyperski
January 23, 2014
I bought a 2011 f-150 truck brand new from crossroads ford two years ago. Now it is 1k miles out of the full warranty and they refuse to fix it. The motor is not running right and they are calling it an ford two years ago. Now it is 1k miles out of the full warranty and they refuse to fix it. The motor is not running right and they are calling it an electrical issue. What happen to a 60k mile drive train warranty. apparently that only covers the internals of the motor and transmission. So at 37k miles on a brand new truck I have a broken piece of garbage. Thanks a lot ford. You would think with my family collectively spending over 150k on vehicles at crossroads in the last two years this would be taken care of. Good luck if you buy from them. I will be searching for a new vehicle else were More
by cableman624
November 09, 2013
Our salesmen, Jackson and Richie, worked with my husband and I in deciding which Ford model would be the best fit for us. Originally, we decided on a Ford Flex SE and signed the papers. Unfortunately, we and I in deciding which Ford model would be the best fit for us. Originally, we decided on a Ford Flex SE and signed the papers. Unfortunately, we didn't test drive this car because it was at the dealership in Cary. Once the car was at the Wake Forest dealership, we took a drive and decided that the SE wasn't for us......we wanted the bells and whistles that come with the SEL. Since we had already signed the paperwork for the SE, we didn't think we had any chance in making the switch to an upgraded model; but, thanks to Dave Burrell, Jackson Szyperski, and Richie Hostetler, we have the car we really wanted. They worked diligently to correct our mistake, and for that we are most grateful. We left very happy, satisfied customers and will recommend this dealership and our salesmen to everyone. THANKS, guys, for all your hard work to make sure we got what we wanted......you're AWESOME!!!!! More
by cmickel
Employees Worked With
Frank Nappi, Richie Hostetler, Jackson Szyperski, Rodney Stalls
October 31, 2013
We have returned our 2013 Ford to Cross Roads where we purchased it on prior occasions for service. We are always welcomed by a professional staff and enjoy their waiting lounge stocked with refreshments, purchased it on prior occasions for service. We are always welcomed by a professional staff and enjoy their waiting lounge stocked with refreshments, healthy snacks and the latest computer center. We are confident in the result of their service, We are very pleased with the overall experience and very satisfied with their price. In fact, on our most recent visit for service, we happened to visit the sales department where we fell head over heels with another Ford. Thanks to the sales and finance folks we were very happy to trade in our 2013 for the Ford we fell in love with! Thank you Cross Road Ford! Sincerely, Greg and Emily Aardal, Creedmoor, NC More
by okdokey
Employees Worked With
Service Asst. Mngr John, Finance /Documentation Frank, Chris Williams, Tommy Aloisi, Mike Kramer
October 26, 2013
From the first day I came to Crossroads Ford of Wake Forest to consider options for a used car purchase for my son, I was impressed with the choices, professionalism, and courtesy offered. Our sales con Forest to consider options for a used car purchase for my son, I was impressed with the choices, professionalism, and courtesy offered. Our sales consultant, Joe Dilorenzo was a pleasure to work with. He answered all our questions, and yet did not pressure us at all. Whether I am in the market for a new or used car again in the near or distant future, Crossroads Ford of Wake Forest will be my first choice and Joe Dilorenzo will be my sales consultant. I would highly recommend them both! More
by KishaBJohnson
Employees Worked With
Joe DiLorenzo
October 25, 2013
Great experience. I got the vehicle that I was looking for at a great price. They were very friendly and easy to work with. They also followed up after the sale to make sure I was satisfied. Thanks! for at a great price. They were very friendly and easy to work with. They also followed up after the sale to make sure I was satisfied. Thanks! More
by bmboan
Employees Worked With
James
October 22, 2013
I should have looked for another car when I first called to find information on a vehicle we were intrested in. We drove by on a Sunday afternoon and spotted the vehicle we had been looking for at the right to find information on a vehicle we were intrested in. We drove by on a Sunday afternoon and spotted the vehicle we had been looking for at the right sticker price! The dealership was closed so we came home and tried to find information online, but the car was not on the Crossroads Ford website. I called first thing Monday morning(9/16/13) to find out if the vehicle was available. "well, it is out on our lot isint it?" was the response I was given! Thats when I should have continued my search at a different dealership! I called my husband at work and asked him to please call to see if he could get any information. He spoke with Jackson, who was very polite and helpful, offering to have the car ready to come look at within the hour. So we came in around 11am, took a test drive and decided to purchase it, with no trade in (paying in full with cashiers check, no financing, which we were also told "that was not the type of customers they wanted" by Eric in financing after signing the paperwork)! Again, a big sign to just walk out! The car also needed a few things fixed first. It needed the owners manual, which they thought was a silly request but provided the next week. It needed a peice fixed on the sunshade and an alignment, which was all done rather quickly. As of 10/18/13 I still had not recieved a tag or the title and went to the dealership to find out what to do about it. My temp. tag had expired as of 10/16/13! I asked who I needed to speak with and the was told the receptionist was who I needed to ask, only to have her tell me that "No, the guy you just talked to was who needed to handle my problem!" When I came right back over to the counter that 9 or 10 employees were standing around the guy (I think his name was Mike and he was the finance manager) was put out that I came right back but decided to call and inquire with Summit. He got off the phone and told me the issue was that there was a lein on my trade-in! We didnt have a trade-in!! So with a disgusted sigh the man called Summit back and told me the car they sold me had a lein placed on it. "Okay, now what do I do?" I asked and was told they would get it fixed and as far as the expired temp tag he WOULD NOT issue another one...I never even asked him to do so. I was promptly told that there was nothing they could do, I should not drive the car if I was worried about getting pulled over and It was out of his hands!! I simply walked out feeling very overwhelmed with his reponse and not wanting to make a big scene in front of my children. I had no Idea it was illegal to sell a car with a lein on the title until I got home and talked to anybody who could help me figure out this mess. So as of today 10/22/13 I still have no title to a car I paid in full for and expired temp. tag on the back of a car I cant legally drive! I have contacted NCDMV, NCBBB, and a laywer! THe moral to this story is make sure that the car your possibly going to pruchase from crossroads ford(EVEN IF THE CARFAX says its clean!) that there is no lein on the title!! It would do the general manager some good to invest in some customer service training for his staff esp. concering how they talk to females!! More
by kmc27587
Employees Worked With
Jackson Szyperski, Erick Gay, Rodney Stalls
